Logistics Solutions Specialist

Logistics escalation specialist resolving complex service disruptions for WM, North America’s environmental solutions provider. Coordinating dispatch and operations teams while driving service recovery and process improvement.

Posted 9/10/2026full-timeRemote • North Carolina, South Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $24 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing escalated service issues and coordinating cross-functional teams to enhance customer satisfaction and operational efficiency. Proficient in root-cause analysis and process improvement initiatives within a fast-paced environment.

Highest-signal resume keywords

Escalation ManagementRoot-Cause AnalysisCross-Functional CollaborationCRM Tools ProficiencyOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Issue ResolutionCase ManagementMultitaskingProcess ImprovementDocumentation Management

Soft Skills

Effective CommunicationTeam CollaborationFlexibility

Tools & Technologies

SalesforceServiceNow

Certifications & Qualifications

High School DiplomaG.E.D.Bachelor's Degree (Preferred)

Industry Keywords

Customer ExperienceDispatchLogisticsService RecoverySouth Atlantic Market Area

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Serve as the primary contact for escalated service issues from Sales, Customer Experience, and Operations
Handle issues through phone, email, chat, and case management systems
Analyze and resolve complex service disruptions
Coordinate with dispatch, site leadership, and cross-functional teams
Manage a high volume of escalations independently
Prioritize cases based on urgency and business impact
Maintain detailed and accurate escalation-case documentation
Track trends and contribute to process-improvement initiatives
Perform root-cause analysis and support continuous improvement in customer satisfaction and operational efficiency
Act as a subject matter expert and escalation point for complex service-recovery efforts across lines of business

Requirements

What you’ll need

Must live within the South Atlantic Market Area: GA, SC, NC
High School Diploma or G.E.D.
3 years of relevant work experience working in a team setting
Ability to communicate effectively with several areas
3 years of multitasking in a fast-paced work environment
Excellent organizational skills
Experience working cross-functionally with internal teams to resolve service issues
Strong computer competency
Dispatch, routing, or logistics experience preferred
Bachelor's Degree (accredited) preferred
Familiarity with CRM and case management tools such as Salesforce or ServiceNow preferred
Flexibility during operation hours, with preferred start time of 7–8 a.m.

Benefits

Comp & perks

Your Tomorrow Education Assistance Program
Paid on-the-job training
Established career progression
Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability coverage
Stock purchase plan
Company matching on a 401(k)
Paid vacation
Paid holidays
Paid personal days
Dependent day care
REAL ID or TSA-approved alternative support/requirement for applicable business travel