Residential Sales Specialist

Remote sales specialist handling residential customer acquisitions, cancellations, and retention for WM, North America’s environmental solutions provider. Negotiating contracts and maximizing revenue.

Posted 9/11/2026full-timeRemote • Arizona, Illinois, Mississippi, Pennsylvania • 🇺🇸 United StatesJunior💰 $20 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in sales and retention strategies, utilizing consultative selling techniques to enhance customer satisfaction and minimize cancellations. Proficient in negotiating contracts and resolving customer service escalations while adhering to compliance standards.

Highest-signal resume keywords

Sales Strategy DevelopmentCustomer Relationship ManagementNegotiation SkillsConsultative SellingCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales ExperienceContract NegotiationProposal PreparationCustomer RetentionRevenue Maximization

Soft Skills

Relationship BuildingEffective CommunicationStrategic ThinkingDecision MakingProfessionalism

Tools & Technologies

Sales Productivity SoftwareProspect and Customer DatabaseProposal ProgramPricing ToolsGenesys

Industry Keywords

Consumer-Based SalesCustomer SatisfactionCancellation ManagementService StrategiesCompliance Standards

About the role

Key responsibilities & impact

Respond to same-day customer sales and cancellation requests assigned to the Inside Sales Channel
Develop and implement sales and retention strategies to maximize revenue and minimize cancellations and rate rollbacks
Secure updated customer contract agreements and commitments through telephone-based negotiation
Resolve customer service escalations within the defined territory
Acquire and retain current WM customers using a consultative selling approach
Meet customer sales and retention goals and maintain customer satisfaction
Collaborate with the Market Area Sales Manager on unique customer issues
Reduce lost accounts by diffusing cancellation requests
Execute sales and retention plans to improve customer service and profitability
Match WM services to customer needs by communicating pricing, service strategies, and competitive information
Use WM sales productivity software, including Prospect and Customer Database, Proposal Program, Pricing Tools, Genesys, and Green Pages
Prepare complex proposals and recommend equipment optimization and leasing options
Propose solutions compliant with local, state, and federal regulations
Update and secure customer service agreements
Perform the role without supervisory duties

Requirements

What you’ll need

Must live and work in the US
High school diploma or GED (accredited)
One year of relevant work experience
One year of consumer-based industry sales experience in addition to the education requirement
Internal requirements include nine months of proven success in a position involving customer interaction
Proficient with computer and software applications
Ability to build relationships, communicate with impact, demonstrate professionalism, make sound decisions, think strategically, produce results, know the business, influence and negotiate, manage work/time, and use ethical practices
No certificates, licenses, or registrations required

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability
Stock Purchase Plan
Company match on 401K
Paid vacation
Paid holidays
Personal days
Remote/work-from-home arrangement
Real ID or TSA-approved alternative support/requirement for business travel