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WM

Program Manager, Key Accounts

WM

Program Manager managing large customer accounts for WM’s environmental waste and recycling services. Handling retention, pricing, site visits, audits, and service agreements.

Posted 9/10/2026full-timePhoenix • Arizona • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and relationship management within the environmental and waste service industry, focusing on customer satisfaction, compliance with regulations, and effective use of sales productivity tools.

Highest-signal resume keywords
Customer Service ExcellenceRelationship ManagementSales Productivity Software ProficiencyRegulatory Compliance KnowledgeWaste Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Site VisitsWaste AuditsRetention-Call PlansPricing StrategiesService Strategies
Soft Skills
Problem SolvingCommunicationCustomer Engagement
Tools & Technologies
WM Sales Productivity SoftwareProspect and Customer DatabaseProposal ProgramPricing Tools
Certifications & Qualifications
REAL IDTSA-Approved Alternative
Industry Keywords
Environmental ServicesWaste ManagementCustomer SatisfactionTransactional AccountsSafety Concerns

About the role

Key responsibilities & impact
  • Provide exceptional customer service to large accounts
  • Handle after-hours calls and bid work
  • Conduct customer site visits and waste audits
  • Address safety concerns
  • Manage highly transactional accounts
  • Establish and maintain high customer satisfaction
  • Communicate and resolve unique customer issues
  • Execute retention-call plans to improve customer service and profitability
  • Match WM services to customer needs and communicate pricing and service strategies
  • Proactively engage other WM business opportunities and refer internally as appropriate
  • Propose customer solutions compliant with local, state, and federal regulations
  • Update and secure customer service agreements
  • Use WM sales productivity software tools effectively

Requirements

What you’ll need
  • Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience
  • 2 years of relationship management experience in environmental, waste or related service industry, in addition to education requirement
  • Must reside in Arizona based on business need
  • Must have, or be willing to obtain, a REAL ID or TSA-approved alternative if required for air travel or access to federal property
  • Knowledge of customers, pricing, competition, and service strategies
  • Ability to use WM sales productivity software tools, including Prospect and Customer Database, Proposal Program, and Pricing Tools

Benefits

Comp & perks
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Short-term disability
  • Stock purchase plan
  • Company matching on a 401(k)
  • Paid vacation
  • Paid holidays
  • Paid personal days
  • Resources and engagement activities
  • Career growth opportunities