Account Success Representative

Account Success Representative onboarding WM’s waste-management customers near Phoenix. Coordinating deliveries, service confirmation, invoices, and transitions to account management.

Posted 8/5/2026full-timeRemote • Arizona • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer relationship management skills to enhance retention and loyalty while effectively collaborating with sales teams to ensure successful onboarding and service delivery.

Highest-signal resume keywords

Customer Relationship ManagementOnboarding Process ManagementService Level VerificationSales Team CollaborationCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Setup VerificationInvoice ReviewDelivery ConfirmationService Day SchedulingRepetitive Motion Coordination

Soft Skills

Strong CommunicationProblem-SolvingCustomer Satisfaction Focus

Tools & Technologies

Standard Office EquipmentMAS Software

Certifications & Qualifications

REAL IDTSA-Approved Alternative

Industry Keywords

Customer RetentionService LevelsTransition Meetings

About the role

Key responsibilities & impact

Conduct Sales Rep to OBC customer transition meetings to handle the onboarding process
Review and verify customer setup information for accuracy
Contact customers before delivery to confirm the delivery date
Verify in MAS that the container has been delivered and review routing to confirm the service day
Contact customers to confirm receipt of the container and review the scheduled service day
Follow up after the first service to confirm it was completed to the customer's satisfaction
Review invoices with customers and ensure service levels are correct, including contamination charges
Conduct OBC to account manager customer transition meetings to handle future needs and concerns
Develop strong customer relationships that promote retention and loyalty
Work closely with the sales team and customers to ensure successful onboarding

Requirements

What you’ll need

Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited)
4 years of relevant work experience
2 years of customer service experience in addition to the education requirement
Ability to develop strong customer relationships and promote retention and loyalty
Ability to work closely with sales teams and customers
Ability to use standard office equipment, including computers, phones, and copy machines
Ability to perform repetitive motions and coordinate eye, hand, and foot movements
Ability to sit, talk, and hear
Must have or be willing to obtain a REAL ID or TSA-approved alternative if required for business air travel or access to federal property

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life Insurance
Short Term Disability
Stock Purchase Plan
Company match on 401K
Paid Vacation
Holidays
Personal Days