Bilingual Customer Digital Care Representative

Bilingual Customer Digital Care Representative supporting customers of WM Canada, an environmental services provider. Handling multichannel service inquiries, account changes, retention, and inbound sales.

Posted 8/10/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 CA$48,000 - CA$56,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and sales, effectively managing inquiries and transactions while utilizing business software tools. Bilingual in French and English, with strong communication skills to advocate for customer needs and provide tailored solutions.

Highest-signal resume keywords

Customer Service ExperienceBilingual French And EnglishSalesforce ProficiencyCRM KnowledgeProfessional Written Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Inquiry HandlingAccount ManagementSales ClosingCross-SellingProblem Solving

Soft Skills

Communication SkillsCustomer AdvocacyFlexibility

Tools & Technologies

SalesforcePricing ToolsAMPRecord SetterProposal MasterEPLM

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Contact Center EnvironmentCustomer RetentionService OptionsBillingEnvironmental Solutions

About the role

Key responsibilities & impact

Serve as the end-to-end point of contact for customers
Receive and process customer service and sales inquiries through phone, email, live chat, and self-service channels
Respond to customer service and sales inquiries via digital channels
Educate customers on service options, charges, billing, and contracts
Handle mid- to high-complexity customer service inquiries and transactions
Establish customer accounts by negotiating and documenting service type, pricing, billing, and required information
Confirm understanding of customer needs, issues, and requests
Advocate for customers by engaging the appropriate WM departments and personnel to solve problems
Retain customers seeking to cancel services by identifying cancellation reasons and offering alternatives
Present WM products and services that meet customer needs
Cross-sell products and services and educate customers on WM environmental solutions
Offer, quote, and close prospective customer sales
Meet contact center quality, productivity, safety, and timeliness standards
Use WM business software tools, including Pricing Tools, AMP, Salesforce, Record Setter, Proposal Master, and EPLM
Run standard reports as requested by management
Maintain flexible scheduling and perform other tasks as required by the delivery channel

Requirements

What you’ll need

High School Diploma or GED (accredited)
2 years of relevant work experience in a customer service or contact center environment
Experience handling customer requests, account or order changes, and issues
Bilingual French and English, spoken and written
Professional written communication skills
Ability to handle mid- to high-complexity customer service inquiries and transactions
Ability to use business software tools
Ability to work flexible schedules
Must live and work in Canada
CRM knowledge, including Salesforce, preferred

Benefits

Comp & perks

Competitive total compensation package
Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability insurance
Stock purchase plan
Company matching on a RRSP
Paid vacation
Paid holidays
Paid personal days
Training and development opportunities
Opportunities for career advancement
Employee share ownership opportunities
Leadership and development programs
Wellbeing programs