WashU IT

Executive Assistant

• Types reports, agendas and other documents using PC-based software for scheduling, spreadsheet analysis, budget/finance reports, clinic statistical data, etc.
• Transcribes medical documents, such as letters, correspondence, medical record notes, nurse's notes and manuscripts.
• Maintains medical records and notes.
• Answers telephones, takes messages and forwards to appropriate persons.
• Maintains the daily appointment schedule for visitors and patient office visits.
• Maintains file system, including retrieval, copy and disposal of files.
• Maintains memberships, societies, licensures and curriculum vitae.
• Coordinates programs, such as residency, student clerk-ship work-study services and interoffice clerical functions.
• Assists administrative/physician staff during peak times, vacations/illnesses.
• Greets visitors and routes incoming mail.
• Performs other duties as assigned.

Medical Secretary II – Nephrology

Administrative Assistant

• Hearing and adjudication of student conduct cases
• Maintenance of case management system
• Student Conduct Board hearing coordination and administration
• Performs Student Conduct Checks
• Student Conduct Code Outreach Educator
• Perform other duties as assigned

Administrative Assistant, Student Conduct

Administration

• Plays a vital role in the sponsor project life cycle, ensuring research proposals adhere to sponsor guidelines and are successfully submitted
• Supports faculty, center directors, and staff throughout the pre-award stage of sponsored projects
• Manages a portfolio of faculty post award and payroll sourcing activities
• Provides oversight and day-to-day management of research administration
• Performs pre-award duties in response to proposal guidelines
• Acts as liaison between Chair, Faculty, and Department Administrators (DAs)
• Prepares and reviews all agency forms for submission
• Coordinates submission and prepares budget with PI
• Serves as responsible for grant closure of complex sponsored projects accounts

Research Administrator – Neurosurgery

• Transcribes medical documents
• Maintains physician’s daily appointment schedule
• Schedules appointments and procedures for patients
• Greets visitors and screens patient inquiries
• Assists administrative/clinical staff during peak times

Medical Secretary III – Gastroenterology, Hepatology

Financial Planning and Analysis

• Management of operational procedures, processes and applications to support Student Accounting activities
• Troubleshoot issues to resolution
• Identify efficiencies and work with director on implementation
• Recognize potential risks and ensure strong internal controls are maintained
• Facilitate and implement systems development and enhancements
• Manage student financial activity via Workday to 16,000 students
• Manage payments: online, credit cards, 529 Plans, wires, checks, etc.
• Oversee Student Installment Payment Plans (1,600 per academic period)
• Manage daily student refunds
• Manage student accounts receivables ($600M+), related soft collections
• Prepare, review and approve journals and account reconciliations
• Compile and analyze monthly, quarterly and annual reports
• Develop, implement and maintain policies and standard operating procedures to support best practices and a strong internal control environment

Manager, Student Accounting – Financial Services

Project Manager

• Provides effective leadership to the technology project team and adopts appropriate technology project management methods and tools.
• Manages the change control process and assesses and manages risks.
• Ensures that realistic project plans are maintained and delivers regular and accurate communication to stakeholders.
• Ensures project and product quality reviews occur on schedule and according to procedure.
• Ensures that project deliverables are completed within agreed cost, timescale and resource budgets, and are formally accepted, by appropriate stakeholders.
• Monitors costs, times, quality and resources used and takes action where performance deviates from agreed tolerances.
• Leads activities required in the realization of the technology benefits of each part of the change program.
• Identifies specific metrics and mechanisms to measure benefits and plans to activate these mechanisms at the required time and monitors benefits against what was predicted in the business case.
• Ensures that all participants are engaged throughout the change program and fully prepared to exploit the new operational business environment.
• Supports operational managers and technology stakeholders to ensure that all plans, work packages and deliverables are aligned with the expected benefits.
• Conducts technology readiness assessments to assess the size, nature and impact of organizational change.
• Defines tactics to use considering the challenges to be addressed.
• Provides guidance and makes suggestions to support individuals responsible for operational implementation of change management activities.
• Gathers feedback to analyze the impact and effectiveness of the change management activities being deployed.
• Takes corrective action as required.
• Develops and communicates tailored technology change management plans and establishes and builds relationships with the project sponsors and key stakeholders.
• Sources and collects contract technology performance data (such as pricing and supply chain costs), and monitors performance against key performance indicators.
• Monitors progress against business objectives specified in the business case.
• Proactively manages risk and reward mechanisms in the contract and identifies and reports under-performance and develops opportunities for improvement.
• Monitors compliance with terms and conditions and takes appropriate steps to address non-compliance.
• Identifies where change is required, and plans for variations and ensures, in consultation with stakeholders, that technology change management protocols are implemented.

Project Manager, EPIC Technology

Collections

• Coordinate and perform professional billing activities such as notify, consent, and good faith estimates in Epic
• Work Epic WQs and reports to identify and verify non-contracted coverage assignments
• Complete the good faith estimate process for scheduled self pay services, uninsured patients, and patients with non-contracted plans
• Communicate with patients and process payments prior to service date
• Collaborate with division, clinical, and scheduling teams on the Epic referral triage process
• Engage with pre-arrival, pre-certification, and WUPN staff to secure out of network authorizations and single case agreements
• Serve as the liaison for the department, division, patients, and affiliated hospital systems for related tasks
• Perform other duties as assigned

Billing and Collections Coordinator

Compliance

• Supervises Coding Coordinators to assure hospital based services captured timely and to maximize revenue
• Directly interact and communicate with faculty on coding, charge capture, compliance and other billing related issues
• Perform compliance related duties such as review of medical documentation, completion of physician audits and OPBC audits
• Develop educational material and conducts regular meetings with faculty to determine methods of improving coding and documentation
• Assure staff attends scheduled training/in-services
• Keeps abreast of procedures and changes affecting Medicare, Medicaid, HMO, PPO and related health care operations
• Communicates policies and procedures to staff on billing issues to promote efficient flow of billing process
• Monitors weekly charges, TES workfiles, MTC lists, approves write-offs per departmental policy
• Assures weekly completion of hospital missing charge lists and report physician in noncompliance of divisional/departmental missing operative note policy
• Assures OPBC and Departmental compliance guidelines applied to billed services
• Creates TES and Medicode edits to reduce reductions; monitors TES workfile for aging encounters
• Serves as compliance liaison to WU Office of Physician Billing Compliance

Manager, Coding Compliance – Surgery

Director

• Direct daily operations and administrative management of the unit
• Establish and implement all administrative and operational policies, procedures, and guidelines
• Direct OMSE staff inclusive of hiring, assignment of work responsibilities
• Content expert for Liaison Committee on Medical Education (LCME) accreditation efforts
• Implement quality assurance and quality improvement
• Integral member of relevant committees

Director of Curriculum and Assessment – Office of Medical Student Education

Human Resources

• Serves as collaborative business partner between the assigned Department and Human Resources (HR).
• Provides guidance and direction regarding University HR policies, values, benefits, compensation, and applicable employment laws/regulations.
• Works on a consultative basis with unit leadership to improve upon HR practices.
• Collaborates with hiring managers and advises based on current HR best practices.
• Provides employee relations support to the department in consultation with the employee relations team.
• Assists with departmental investigations as applicable.
• Develops and delivers an education and training program to managers.
• Facilitates the employee on-boarding experience as part of a broader retention initiative.
• Defines and implements diversity and inclusion initiatives that support the University goals.