WashU IT

Therapist

• Supports all clinical practice sites with billing and pre-arrival duties
• Verifies accuracy and completeness of billing charges
• Contacts insurance companies and patients for verification and pre-certification
• Enters demographic and insurance/referral information into patient electronic medical record
• Maintains communication with providers and referring physicians
• Participates in quality improvement activities to ensure appropriate clinical outcomes

Insurance Billing/Collection Assistant II – Pre-Arrival, Billing Teams

Learning and Development

• Collaborate with faculty and staff, providing guidance on the effective instructional design of courses and sessions.
• Support subject matter experts in the development and creation of content for their courses and instructional sessions.
• Provide assistance with the creation of course material/media supporting student learning objectives.
• Work collaboratively with ID Studio and other School of Medicine colleagues to create interactive videos and other multimedia for instructional needs.
• Liaise with WashU Information Technology and other instructional designers and education specialists to solve common problems and maximize use of available tools, services, spaces, and resources.
• Promote available instructional design services within the WashU Medicine community.
• Partner in the collaboration and development of training resources for faculty, staff, and/or students.
• Partner in the delivery of training sessions for faculty, staff, and/or students.
• Develop and manage multiple project plans.
• Provide consultation and training on educational technologies and course/session design to the WashU Medicine community.
• Assist in resolving copyright and fair use issues for instructional materials in collaboration with Becker Medical Library staff.
• Participate in WashU Medicine community activities and professional development.
• Attend and present at professional conferences when helpful to the institution.

Education Specialist, Instructional Designer – Instructional Design Studio

Data Analyst

• Developing, maintaining, and supporting Workday Financial and Human Resources reports for the Medical School Finance office.
• Assisting WUSM department users by providing reporting solutions that enhance planning, historical analysis, and data-driven decision-making.
• Assisting with monthly data extracts and reconciliation processes to ensure accuracy and consistency between Workday reporting outputs and the data lake.
• Workday report writing.
• Data lake loading/balancing.
• Completes monthly reports for Business Office, physicians, and managers.
• Establishes user reports for data frequently requested.
• Provides timely and accurate ad hoc reports for Business Office, Chairman, Business Office, physicians, and managers.
• Analyzing volume trends and preparing forecasts for department leadership, JOSP, and affiliated hospitals for future planning purposes.
• Serves as department’s Reporting super user for EPIC.

Analyst, Data Reporting – Medical School Financial Reporting, Workday

Controller

• Responsible for the full range of workflow and analysis within the Student Accounting department
• Serve as a leader in the department while maintaining accuracy and integrity of work
• Manage the late fee process within Workday Student, ensuring accuracy and compliance with established procedures
• Serve as the primary contact for ServiceNow tickets and EIB uploads for the Student Accounting department
• Oversee stale-dated check activity and determine accounts eligible for reporting and remitting to unclaimed property
• Train and develop staff
• Recommend and implement changes to workflow, policies and procedures while maintaining internal controls
• Analyze and make decisions to solve problems and address special requests
• Assist the supervisor with the annual 1098T process
• Manage delinquent student receivable balances
• Provide professional and courteous customer service to students, parents and University departments with respect to financial transactions on student accounts

Accountant II – Controller's Office, Student Accounting

Account Manager

• Supports physician engagement, provider relationship development, and referral strategy across regional and national markets for Siteman Cancer Center
• Helps operationalize a modern physician engagement model integrating provider relationship management, CRM strategy, referral communication workflows, engagement analytics, provider segmentation, and operational coordination
• Leads administration and optimization of physician relationship management systems, provider intelligence, and engagement data
• Utilizes provider engagement analytics, referral trends, CRM insights, and market intelligence to identify opportunities for targeted engagement
• Develops and manages referral communication strategies and provider engagement workflows to improve referral transparency
• Partners closely with various operational teams to identify barriers affecting referral progression
• Collaborates across teams to align provider engagement initiatives with organizational growth priorities
• Monitors engagement performance through defined metrics and continuously refines engagement approaches

Manager, Physician Engagement and Relationship Strategy

Clinical Coordinator

• Provides direct patient care, including assessment, planning, implementation and evaluation of patients;
• Completes health history and physical examination on patients;
• Conveys findings to physician.
• Coordinates patient care orders diagnostic tests, conveys findings to physician, attends inpatient rounds, coordinates patient appointments and assists with referrals to outside sources.
• Assists physician and provides support with examinations, procedures and other processes related to direct patient care.
• Performs a variety of nursing administrative duties, including compliance with environmental safety regulations, infection control standards and quality assurance.
• Acts as liaison and team leader by facilitating communication and coordination of care between patients, families and health team members; explains routines and procedures to patients and coordinates patient care information to appropriate sources.

RN Clinical Nurse Coordinator – Outpatient, Orthopedic Surgery

Physician Assistant

• Provides direct patient care to include obtaining patient history, performing patient assessment via observation, interview and examination; orders, performs and interprets diagnostic studies; performs preventative health assessments, screenings, immunizations and care; provides direct treatment and management of acute and chronic disease conditions.
• Develops and implements patient-centered plan of care in collaboration with physicians, patients, consultants, nurses, ancillary care providers and others as appropriate to the patient's condition.
• May bill for services covered by collaborative practice agreement.
• Provides counseling and education of patients and their families/caregivers concerning disease management, complication prevention, disease prevention, and quality of life improvement measures, and outcome management activities.
• Monitors/ensures accuracy of patient medical records; maintains all required reports, records, statistics, etc.
• Maintains a safe, comfortable and therapeutic environment for patients/families in accordance with established clinic/hospital standards.

Nurse Practitioner, Physician Assistant – Orthopedic Surgery, Pediatric Outpatient

• Provides direct patient care including obtaining patient history, performing assessments, ordering, performing, and interpreting diagnostic studies.
• Provides treatment and management of acute and chronic disease conditions, develops and implements patient-centered plans of care.
• Provides counseling and education to patients and their families on disease management and prevention.
• Manages health conditions via prescriptive authority or referrals, may perform diagnostic or therapeutic interventions consistent with certification.
• Contributes to quality improvement and patient care initiatives.

Nurse Practitioner or Physician Assistant – Oncology

Medical Assistant

• Prepares and maintains exam rooms
• Prepares charts, obtains reports and records
• Assists with patient flow in the clinical office
• Interacts directly with patients and completes tasks such as obtaining vital signs and conducting EKGs
• Completes necessary paperwork and documentation timely
• Monitors supply inventory and ensures compliance with regulations
• Maintains required HIPAA compliance and participates in continuing education and cross-training programs

Medical Assistant III – Orthopedic Surgery

• Lead the work of Medical Assistants in a clinical operation
• Prepare and maintain exam rooms
• Obtain vital signs, conduct EKGs, complete phlebotomy, and verify medications
• Assist with examinations, lab tests, and procedures
• Direct patient flow and communication
• Complete necessary paperwork and documentation in a timely manner
• Maintain required HIPAA compliance and participate in quality improvement activities

Medical Assistant III – Bone and Mineral Diseases

Trainer

• Assist with diagnosis, evaluation, treatment, rehabilitation, and prevention of pediatric and adolescent sports injuries.
• Promote Pediatric Sports Medicine practice.
• Develop relationships with high school athletic trainers in St. Louis region.
• Assist in coordinating outreach and education programs on pediatric sports injuries.
• Assist Pediatric Sports Physician in the Operating Room.
• Provide clinical care including diagnosis, preoperative education, surgery, postoperative follow-up, and rehabilitation.

Athletic Trainer – Orthopedic Surgery

Analyst

• Managing all HIPAA incidents, privacy complaints, and reports of suspected inappropriate access to clinical applications.
• Conducting thorough investigations including data gathering, analysis, interviews, and report writing.
• Managing privacy monitoring program and ensuring timely assessment of incidents.
• Serving as an expert on HIPAA regulations and advising workforce members on compliance.
• Conducting on-site privacy monitoring and desk audits for compliance.

Privacy Analyst – Faculty Practice Plan

Program Coordinator

• Assist the program director in management and direction of the adult neurology residency program.
• Ensure program compliance with accreditation standards and maintain documentation.
• Coordinate educational activities related to recruitment, onboarding, clinical competency, and program evaluation.
• Function as a liaison between residents, fellows, departments, attending physicians, administration, and outside institutions.
• Provide oversight for budgets, purchasing, and procurement for program funds.
• Track and ensure compliance with procedures regarding licensing, moonlighting, monitoring duty hours, and re-credentialing of trainees.
• Perform all Match responsibilities and correspond with newly matched trainees.

Senior Residency/Fellowship Program Coordinator – Neurology

Billing Specialist

• Configure, document, test, modify and maintain software applications.
• Assist in designing, verifying, and documenting software configurations.
• Collaborate with hospital leadership, clinical department users, and IS.
• Provide guidance and support to end-users to enhance the use of the Epic system.
• Investigate and resolve issues relating to applications.
• Use application management software to collect performance statistics.

Analyst I – EPIC EHR Application, Physician Billing Services

General

• Initiates and facilitates pre-determination process
• Contacts insurance companies for benefit verification and pre-certification
• Notifies financial counselor for pre-payment of un-coded services
• Maintains daily surgery/procedure schedule for department faculty
• Maintains communication with physicians regarding their schedules
• Keeps a written log of all pre-certifications in process
• Notifies hospital utilization/billing department of pre-certification
• Documents when pre-certification is received from insurance companies
• Performs other duties as assigned