Supervisor, Insurance, Billing, Collections

WashU IT

Insurance and billing supervisor overseeing collections, reimbursement, and patient financial assistance for Washington University School of Medicine. Fully remote role supervising staff and billing operations.

Posted 9/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $58,300 - $90,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in financial operations, including billing, collections, and reimbursement processes, while providing exceptional customer service and effective communication to staff and patients. Strong supervisory management skills are essential for training and evaluating employees in a healthcare setting.

Highest-signal resume keywords

Financial Operations ManagementBilling and CollectionsCustomer ServiceSupervisory ManagementHealth Insurance Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

AccountingFinanceBillingCollectionsReimbursementCharge Ticket ManagementDrug PricingFinancial Assistance Counseling

Soft Skills

CommunicationOrganizingProblem Solving

Industry Keywords

Health InsurancePatient CounselingDepartment OperationsEmployee TrainingFinancial Management

About the role

Key responsibilities & impact

Handle day-to-day operations providing assistance to staff working with insurance matters
Supervise, advise, and oversee posting, collections, and reimbursement functions
Counsel patients and families on financial assistance options
Communicate policies and educate staff on billing issues
Counsel patients on financial and account-management issues
Advise department managers on collection issues
Handle missing charge-ticket lists and generate replacement tickets when needed
Work with pharmacy on appropriate drug pricing
Monitor and update monthly department collection totals
Advise affected areas on diagnoses, prices, and charges for special batches
Participate in selecting, training, supervising, and evaluating employees
Inform employees of departmental changes
Provide coverage during illness and vacations; back up the HMO/PPO Representative
Assist the IBC team with special projects

Requirements

What you’ll need

Associate degree or combination of education and experience may substitute for minimum education
5 years of relevant experience
No specific certification/professional license is required
Accounting
Communication
Customer Service
Finance
Health Insurance
Organizing
Problem Solving
Supervisory Management
A driver's license is not required

Benefits

Comp & perks

Up to 22 days of vacation
10 recognized holidays
Sick time
Competitive health insurance packages with priority appointments and lower copays/coinsurance
Free Metro transit U-Pass for eligible employees
Defined contribution (403(b)) Retirement Savings Plan, with university contributions starting at 7%
Wellness challenges
Annual health screenings
Mental health resources
Mindfulness programs and courses
Employee assistance program (EAP)
Financial resources
Access to dietitians
4 weeks of caregiver leave to bond with your new child
Family care resources for continued childcare needs
Adult care resources
Tuition coverage for the employee and family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years