tristar Hotels

Sales

• Support the Sales team
• Serve as the point of contact for all internal and external partners
• Co-responsible for reporting, data maintenance, and ensuring optimal information flow
• Maintain and manage relationships with existing clients, and support new customer acquisition
• Monitor market, competitor, and sales trends
• Assist with contract processing, sales lead handling, and RFP management
• Create marketing materials, meeting minutes, and project status lists
• Prepare statistics, presentations, and other templates
• Support networking activities and sales promotion measures
• Use strong communication skills to represent the company
• Ensure compliance with legal requirements, brand standards, and the hotel’s/company’s policies and procedures

Sales Coordinator – STARS

Manager

• Responsible for the budget and ensuring sustainable profitability
• Overall personnel responsibility and leadership of the department head team
• Quality assurance across all departments and areas
• Act as the face of the hotel
• Organize and carry out the month-end closing and inventory

General Manager – STARS

• Overall responsibility for personnel and leadership of the department heads team
• Responsible for the budget and securing sustainable profitability
• Ensure a secure market position for the hotel and the attainment of strong market share
• Reliable management of accounts receivable accounting, monthly closing, and inventory
• Ensure and comply with all required standards of our franchise partner
• Lead by example to ensure the smooth operation of all processes
• Quality assurance across all departments and areas

Hotel Manager – STARS

• Assume overall responsibility for personnel
• Lead the team of department managers
• Responsible for the budget and safeguarding profitability
• Ensure and maintain the hotel's market position
• Handle accounts receivable bookkeeping and month-end closing
• Ensure compliance with the franchise partner's standards
• Quality assurance of hotel operations and processes

General Manager, STARS

• Overall personnel responsibility and leadership of the department head team
• Responsibility for the budget and sustainable profit safeguarding
• Ensuring a secure market position for the hotel
• Reliable management of accounts receivable, month-end closing and inventory
• Representing the hotel as its public face
• Ensuring and complying with all required standards
• Quality assurance across all departments and areas

Hotel Manager – Temporary Cover

Events

• End-to-end planning, organization and execution of events and conferences
• You take full responsibility for all events, from concept development through follow-up and evaluation
• You provide personal on-site support
• Venue tours and other sales activities with clients
• Receiving event inquiries and preparing proposals and contracts in collaboration with our Revenue Management team
• Coordinating with other departments to execute events
• Administrative tasks and data maintenance
• Participating in post-event debriefs with clients to assess satisfaction and identify improvements for future events

Event Coordinator – STARS

Administrative Assistant

• Coordination and ensuring consistently smooth operations at the Front Office
• Professional and warm reception and optimal care of our guests
• Check-in and check-out of our guests, as well as complaint handling
• Effective management of special guest requests and challenges
• Responsibility for cash management and accounts receivable control
• Ensuring correct use of the franchisor's bonus systems
• Point of contact for the Front Office team; shift scheduling and vacation planning
• Independently and reliably perform all administrative tasks at the front and back office
• Completion and verification of F/O daily tasks in accordance with applicable checklists
• Assist at the Front Office in operational business during early and late shifts
• Handling guest correspondence

Front Office Manager – STARS

• Erster Ansprechpartner für das Front Office Team
• Vertretung des General Managers in dessen Abwesenheit
• Du verstehst dich als Gastgeber und heißt unsere Gäste herzlich willkommen
• Check in und Check out unserer Gäste
• Entgegennahme und Bearbeitung von Reservierungs-, Gruppen- und Meetinganfragen
• Verantwortung für die Kassenführung und Debitorenkontrolle
• Vorbereitung des Monatsabschlusses
• Unterstützung des General Managers bei der Erstellung von Dienstplänen
• Durchführung sämtlicher administrativer Aufgaben am Front Office und im Back Office
• Sicherstellung eines aktiven Kommunikationsflusses zwischen allen Bereichen