Front Office Agent – STARS

tristar Hotels

Front Office Agent welcoming guests and managing check-ins and check-outs at Hotel Indigo Berlin - East Side Gallery. Responsible for reservations, cash handling, and effective communication across departments.

Posted 6/25/2026full-timeBerlin • 🇩🇪 GermanyMid-LevelSenior💰 €2,945 per monthWebsite

About the role

Key responsibilities & impact

Welcome guests warmly
Perform check-in and check-out
Process reservation requests
Take responsibility for cash handling and accounts receivable control
Perform Front Office administrative tasks reliably and independently
Ensure an effective and efficient operational flow during your shift
Maintain active communication flow between all departments

Requirements

What you’ll need

Previous professional experience
Perform host duties such as check-in and check-out
Receive and process reservation requests
Take responsibility for cash handling and accounts receivable control
Perform Front Office administrative tasks reliably and independently
Ensure effective and efficient operations during early, late and night shifts
Maintain active communication flow across all areas of the property

Benefits

Comp & perks

Permanent employment contract
30 days of vacation per year
25% night shift allowance between 22:00 and 07:00
Pleasant working atmosphere
Predictable working hours
Compensation for overtime worked
Comprehensive onboarding to all processes and standards by experienced triSTARS
Development opportunities to become a Front Office Supervisor
Various employee discounts as part of a corporate offer for events, services and products
Worldwide discounts at IHG hotels

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

cash handlingaccounts receivable controlcheck-incheck-outreservation processingFront Office administrative tasks

Soft Skills

communicationresponsibilityindependenceoperational efficiency