Front Office Supervisor – Parental Leave Cover

tristar Hotels

Front Office Supervisor at Holiday Inn Express Recklinghausen ensuring smooth front office operations and exceptional guest service. Coordinating team activities and handling guest issues in a vibrant environment.

Posted 7/23/2026full-timeRecklinghausen • 🇩🇪 GermanyJunior💰 €3,030 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in front office operations, guest relations, and complaint management while providing exceptional customer service. Capable of training staff and managing daily booking statuses effectively.

Highest-signal resume keywords

Front Office OperationsGuest CareComplaint ManagementOn-The-Job TrainingDaily Booking Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Professional DemeanourWarm Interpersonal SkillsProblem-Solving

About the role

Key responsibilities & impact

Coordinate and ensure smooth front office operations
Professionally welcome and provide excellent care for our guests
Handle special guest requests and challenges
Work at the front desk in both early and late shifts
Monitor front office daily tasks according to the applicable shift checklist

Requirements

What you’ll need

Professional experience in the front office
Professional and warm demeanour
Ability to effectively handle special guest requests and challenges
Knowledge of complaint and claims management
Experience monitoring the daily booking status
Ability to develop and deliver on-the-job training

Benefits

Comp & perks

30 days of vacation per year
25% night shift allowance from 22:00 to 07:00
A pleasant working atmosphere
Predictable working hours
Compensation for overtime worked
Various employee discounts through a corporate programme on events, services, and products
Worldwide discounts at IHG hotels