Front Office Agent – STARS

tristar Hotels

Front Office Agent at Hotel Indigo Dresden welcoming guests and conducting check-in/check-out. Responsible for reservations, cash management, and operational tasks to ensure smooth hotel operations.

Posted 6/25/2026full-timeDresden • 🇩🇪 GermanyMid-LevelSenior💰 €2,705 per monthWebsite

About the role

Key responsibilities & impact

Welcome guests warmly and provide attentive, charming service
Perform guest check-in and check-out
Receive and process reservation inquiries
Take responsibility for cash handling and accounts receivable control
Carry out front office administrative tasks reliably and independently
Support effective operational processes during early, late, and night shifts
Ensure active communication flow between all departments of the hotel

Requirements

What you’ll need

Professional experience in front office operations
Hospitality and charisma in guest interactions
Responsible approach to cash handling and accounts receivable control
Ability to perform administrative tasks independently
Contribute to effective operations during early, late, and night shifts
Maintain active communication flow between departments

Benefits

Comp & perks

Permanent employment contract
At least 30 days of annual leave
25% night allowance from 22:00 to 07:00
Pleasant working atmosphere
Predictable working hours
Compensation for overtime worked
Opportunity to contribute to a young, fast-growing company
Comprehensive onboarding across all processes and standards
Development opportunities to Front Office Supervisor
Various employee discounts through corporate offers on events, services, and products
Worldwide discounts at IHG hotels

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

hospitalitycharismaresponsibilityindependencecommunication