Front Office Agent – STARS

tristar Hotels

Front Office Agent welcoming guests and managing administrative tasks at Holiday Inn Express. Ensuring efficient operations and excellent guest experiences in Raunheim, Germany.

Posted 6/25/2026full-timeRaunheim • 🇩🇪 GermanyMid-LevelSenior💰 €2,670 per monthWebsite

About the role

Key responsibilities & impact

Warmly welcomes our guests
Handles check-in and check-out procedures
Receives and processes reservation requests
Responsible for cash handling and accounts receivable control
Performs all administrative tasks at the front office
Contributes to effective operations across early, late and night shifts
Ensures active communication flow between all departments of the property

Requirements

What you’ll need

Relevant professional experience
You have a guest-focused mindset
Familiarity with check-in and check-out procedures
Ability to handle cash and perform accounts receivable control
Experience performing front office administrative tasks

Benefits

Comp & perks

Permanent (open-ended) employment contract
At least 30 days of vacation per year
25% night shift allowance from 22:00 to 07:00
A pleasant working atmosphere
Predictable working hours
Compensation for overtime
Opportunity to contribute to a young, fast-growing company
Comprehensive onboarding into all processes and standards by our experienced triSTARS
Development opportunities to become a Front Office Supervisor
Various employee discounts through a corporate program on events, services and products
Worldwide discounts at IHG hotels

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

check-in procedurescheck-out procedurescash handlingaccounts receivable controladministrative tasks

Soft Skills

guest-focused mindseteffective communication