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Front Office Agent – STARS
tristar HotelsWelcome guests and manage front desk operations, including check-in/out and reservations. Ensure accurate cash handling, effective communication across departments, and support for all shifts.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates a strong hospitality mindset with a focus on providing excellent guest service, effective cash handling, and efficient administrative support in a front office environment.
Highest-signal resume keywords
Cash HandlingAccounts Receivable ControlGuest InteractionAdministrative TasksOperational Efficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Friendly MannerCharming InteractionSense of Responsibility
Industry Keywords
HospitalityReceptionCheck-In ProceduresCheck-Out ProceduresReservation Inquiries
About the role
Key responsibilities & impact- Offer a warm and welcoming reception to our guests
- Perform check-in and check-out procedures
- Receive and process reservation inquiries
- Responsible for cash handling and accounts receivable control
- Contribute to efficient operational processes in early, late and night shifts
- Ensure active communication flow between all departments
Requirements
What you’ll need- No prior professional experience required
- Hospitality mindset
- Friendly and charming manner when interacting with guests
- Sense of responsibility for cash handling and accounts receivable control
- Ability to carry out all administrative tasks at the front office
Benefits
Comp & perks- Permanent employment contract
- At least 30 days of vacation per year
- 25% night shift allowance from 22:00 to 07:00
- Pleasant working atmosphere
- Predictable working hours
- Compensation for overtime worked
- Opportunity to contribute to a young, fast-growing company
- Comprehensive onboarding into all processes and standards conducted by our experienced triSTARS
- Various employee discounts as part of a corporate offering on events, services and products
- Worldwide discounts at IHG hotels