Front Office Agent – STARS

tristar Hotels

Front Office Agent in Holiday Inn Express welcoming guests and managing reservations. Conducting administrative tasks and ensuring effective communication within the hotel operations.

Posted 6/25/2026full-timeOberhausen • 🇩🇪 GermanyMid-LevelSenior💰 €2,505 per monthWebsite

About the role

Key responsibilities & impact

Warmly welcome guests
Perform guest check-ins and check-outs
Receive and process reservation inquiries
Take responsibility for cash handling and accounts receivable control
Perform administrative tasks at the front office
Ensure active communication flow between all departments of the hotel

Requirements

What you’ll need

Vocational training in hospitality
Excellent guest-service skills
Responsible approach to cash handling and accounts receivable control
Ability to independently perform administrative front office tasks
Effective communication across all departments

Benefits

Comp & perks

Permanent (open-ended) employment contract
At least 30 days of annual leave
25% night shift supplement for hours between 22:00 and 07:00
Pleasant working atmosphere
Predictable working hours
Compensation for overtime worked
Opportunity to contribute to a young, fast-growing company
Comprehensive onboarding covering all processes and standards
Support from an experienced front office team
Development opportunities to progress to Front Office Supervisor
Room for personal development, growth and initiative
Various employee discounts as part of a corporate offering on events, services and products
Worldwide discounts at IHG hotels
Additional benefits and hotel discounts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

cash handlingaccounts receivable controladministrative tasks

Soft Skills

guest-service skillseffective communicationresponsible approachindependence

Certifications

vocational training in hospitality