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Front Office Agent – STARS
tristar HotelsFront Office Agent managing guest check-ins, check-outs, and reservations at Hampton by Hilton Dortmund. Contributing to effective operations and maintaining a welcoming atmosphere for guests.
About the role
Key responsibilities & impact- Warmly welcome guests
- Perform guest check-ins and check-outs
- Receive and process reservation inquiries
- Take responsibility for cash handling and accounts receivable control
- Carry out Front Office administrative tasks reliably and independently
- Contribute to an effective and efficient operation during early, late, and night shifts
- Ensure active communication flow between all departments of the hotel
Requirements
What you’ll need- Professional experience
- Guest-focused, hospitable mindset
- Friendly and charming manner in interactions with guests
- Sense of responsibility for cash handling and accounts receivable control
- Ability to perform Front Office administrative tasks independently
- Willingness to contribute to effective and efficient operations during early, late, and night shifts
- Proactive contribution to maintaining active communication flow between all areas of the hotel
Benefits
Comp & perks- Permanent employment contract
- At least 30 days of vacation per year
- 25% night shift allowance from 22:00 to 07:00
- A pleasant working atmosphere
- Predictable/plannable working hours
- Compensation for overtime worked
- Opportunity to be part of a young, rapidly expanding company
- Comprehensive onboarding in all processes and standards by our experienced triSTARS
- Various employee discounts as part of a corporate offering on events, services, and products
- Worldwide discounts at Hilton hotels
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Cash HandlingAccounts Receivable ControlFront Office Administration
Soft Skills
Guest-Focused MindsetFriendly InteractionSense of Responsibility