Front Office Agent – STARS

tristar Hotels

Front Office Agent managing guest check-ins, check-outs, and reservations at Hampton by Hilton Dortmund. Contributing to effective operations and maintaining a welcoming atmosphere for guests.

Posted 7/3/2026full-timeDortmund • 🇩🇪 GermanyMid-LevelSenior💰 €2,880 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong guest service skills with a hospitable mindset, ensuring effective communication and efficient operations in a Front Office environment. Proficient in cash handling and administrative tasks, contributing to a welcoming atmosphere for guests.

Highest-signal resume keywords

Guest ServiceCash HandlingFront Office AdministrationEffective CommunicationOperational Efficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cash HandlingAccounts Receivable ControlFront Office Administration

Soft Skills

Guest-Focused MindsetFriendly InteractionSense of Responsibility

Industry Keywords

Guest Check-InsGuest Check-OutsReservation ProcessingCommunication FlowHospitality Operations

About the role

Key responsibilities & impact

Warmly welcome guests
Perform guest check-ins and check-outs
Receive and process reservation inquiries
Take responsibility for cash handling and accounts receivable control
Carry out Front Office administrative tasks reliably and independently
Contribute to an effective and efficient operation during early, late, and night shifts
Ensure active communication flow between all departments of the hotel

Requirements

What you’ll need

Professional experience
Guest-focused, hospitable mindset
Friendly and charming manner in interactions with guests
Sense of responsibility for cash handling and accounts receivable control
Ability to perform Front Office administrative tasks independently
Willingness to contribute to effective and efficient operations during early, late, and night shifts
Proactive contribution to maintaining active communication flow between all areas of the hotel

Benefits

Comp & perks

Permanent employment contract
At least 30 days of vacation per year
25% night shift allowance from 22:00 to 07:00
A pleasant working atmosphere
Predictable/plannable working hours
Compensation for overtime worked
Opportunity to be part of a young, rapidly expanding company
Comprehensive onboarding in all processes and standards by our experienced triSTARS
Various employee discounts as part of a corporate offering on events, services, and products
Worldwide discounts at Hilton hotels