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Front Office Agent – STARS
tristar HotelsFront Office Agent at Holiday Inn Express Göppingen welcoming guests, managing check-ins and check-outs. Responsible for reservations, cash handling, and administrative tasks to ensure smooth operations.
About the role
Key responsibilities & impact- Warmly welcome guests
- Perform check-ins and check-outs
- Handle reservation inquiries
- Take responsibility for cash handling and accounts receivable control
- Carry out administrative tasks at the front desk
- Support efficient operations during early, late, and night shifts
- Ensure active communication flow between all departments
Requirements
What you’ll need- Previous professional experience
- Guest-focused mindset
- Pleasant and personable communication with guests
- Perform check-ins and check-outs
- Receive and process reservation inquiries
- Responsibility for cash handling and accounts receivable control
- Independently perform administrative tasks
- Support effective operational processes during early, late, and night shifts
Benefits
Comp & perks- Permanent employment contract
- At least 30 days of annual leave
- 25% night shift supplement from 10:00 PM to 7:00 AM
- Pleasant working atmosphere
- Predictable work schedules
- Compensation for overtime worked
- Be part of a young company with strong growth
- Comprehensive onboarding in all processes and standards by experienced triSTARS
- Strong values and guiding principles
- Opportunities for development, personal growth, and to contribute ideas
- Development opportunities to become a Front Office Supervisor
- Various employee discounts on events, services, and products
- Worldwide discounts at IHG hotels
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
cash handlingaccounts receivable controladministrative taskscheck-inscheck-outsreservation inquiries
Soft Skills
guest-focused mindsetpleasant communicationpersonable communicationindependenceeffective communication