T-Mobile

Technical Project Manager

• Own the AI Asset Library & Marketplace product end to end, including vision, roadmap, and backlog
• Define and operate the asset lifecycle: submission, review, quality bar, versioning, publication, and retirement
• Own the pre-publication review gate with Cybersecurity and Responsible AI
• Ensure downloadable assets clear security and compliance scanning
• Define the promote-to-enterprise review for publishing proven assets at the platform level
• Serve as the single front door for AI asset discovery through AI Hub and partner platforms
• Define integration boundaries with platform engineering
• Design the discovery experience for builders and business users
• Run the curation and contributor program, including quality, documentation, ownership, and recognition standards
• Measure asset reuse, adoption rates, and delivery time saved
• Drive the product roadmap using reuse data
• Perform other duties/projects as assigned by business management

Project Manager – Technical, AI Asset Library & Marketplace

Account Executive

• Generate and work leads through prospecting, cold calling, and networking under sales manager supervision
• Identify customer needs and demonstrate T-Mobile’s value through solution-based selling
• Recommend wireless solutions, including price plans, data services, handsets, and accessories
• Negotiate and close deals
• Develop skills in prospecting, call execution, and relationship management with leadership
• Participate in product training and sales meetings
• Create effective sales approaches, solutions, and proposals
• Utilize sales force automation, manage the sales funnel, and report on sales activities and forecasts
• Maintain and grow the customer base within a territory model
• Acquire new accounts and achieve or surpass monthly sales targets for small and medium-sized businesses

Account Executive, SMB Sales

Client Partner

• Create tailored sales strategies for enterprise clients and accelerate cross-functional partner execution
• Curate long-term relationships with key decision makers and influencers, including C-level executives
• Generate and close new sales opportunities within assigned accounts, including existing and prospective clients
• Lead a differentiated client experience that supports continued customer growth
• Position T-Mobile products and capabilities to align with clients' business goals
• Manage complex contract negotiations and close large, high-value enterprise deals
• Maintain accurate records of client interactions and sales progress
• Provide accurate sales forecasts and performance reports to leadership

Client Partner, Enterprise Sales

• Generate leads and acquire new mid-market business accounts through prospecting, cold calling, and networking
• Develop and implement market strategies to penetrate new territories and strengthen existing customer relationships
• Use sales tools and funnel management
• Enhance sales skills and product knowledge through continuous learning and training participation
• Stay informed on industry trends
• Measure results and communicate progress and insights to leaders
• Perform other duties and projects as assigned by business management
• Travel as required

Major Account Executive – Mid-Market Sales

Sales

• Proactively engage a broad range of customers in a high-traffic retail environment
• Use digital tools and solution-based selling to educate customers and demonstrate T-Mobile products and services
• Recommend wireless solutions and onboarding approaches that help customers self-serve and use the T-Mobile app
• Complete training on the T-Mobile in-store experience, products, processes, systems, and resources
• Review personal results, promotions, and Hub updates to remain Customer Ready
• Partner with nearby store locations to fully onboard customers
• Practice skills, share knowledge, and perform store operations and opening and closing procedures
• Carry keys to kiosk cabinets, secure kiosks and assets, and report lost keys or assets to the manager
• Build rapport, trust, and loyalty while providing exceptional customer service
• Proactively reach out to potential customers to drive sales
• Follow up with customers, capture referrals, manage Be Back processes, and build new and existing customer relationships
• Perform price overrides for specialty National Retail offers
• Build relationships with nearby leadership and teams to support account setup, device support, and account servicing
• Meet sales performance targets and quality-of-sale metrics

Mobile Associate, Retail Sales

Project Manager

• Provide project management for leasing, zoning, permitting, regulatory compliance, and construction processes for new and modified telecommunications sites
• Manage projects within scope, quality, time, and cost constraints
• Support network development and modification activities involving real estate, entitlement, and construction tasks
• Manage real estate and entitlement milestones across new cell site builds and existing site upgrades
• Develop and maintain project timelines, monitor milestone progress, and identify gaps and opportunities
• Coordinate cross-functional meetings with internal teams, site acquisition vendors, and key partners
• Manage site acquisition vendors through the entitlement process
• Lead project kick-offs, establish scope and timelines, and identify risks
• Track project budgets and process purchase orders
• Develop and manage project resources for construction and development services
• Communicate project status and coordinate documentation and approvals
• Participate in risk mitigation planning and escalate issues
• Review and redline construction documents with Architecture & Engineering teams
• Perform other duties and projects as assigned

Project Manager – Development

Product Manager

• Own complex or cross-platform products and product families end to end
• Create, manage, maintain, and communicate product vision and roadmap
• Identify target customers and conduct end-user product research
• Analyze quantitative and qualitative data to identify innovation opportunities and root causes
• Conduct cost-benefit, ROI, NPV, and competitive product analyses
• Secure and maintain product funding through enterprise processes
• Anticipate industry trends and incorporate impacts into product strategy
• Communicate, influence, and sell ideas to VP-level and other executive stakeholders
• Assess partnerships and licensing opportunities with external third parties
• Build customer empathy through customer meetings and maintain an active voice-of-customer feed
• Translate strategy into detailed requirements, documentation, and artifacts
• Own product backlog, priorities, dashboards, reports, QBRs, and steering meetings
• Coordinate with architecture, development, marketing, sales, finance, legal, and other stakeholders
• Run beta and pilot programs and support go-to-market activities
• Support software development from strategy and architecture through deployment and production support
• Make trade-off decisions and ensure product quality and performance
• Manage adoption tools and training materials
• Identify and resolve execution, operational, and organizational issues
• Build relationships with customers, partners, and cross-functional teams
• Maintain professional knowledge through workshops, publications, networks, and professional societies

Senior Product Manager, 5G as a Service

Artificial Intelligence

• Lead and develop engineering managers and staff to achieve performance and behavior objectives
• Engage cross-functionally with department leadership and vendors to advance major initiatives and resolve operational issues
• Contribute to budget development and allocate resources to meet financial objectives
• Develop and approve network design documents for new systems and feature deployment
• Ensure development and execution of test plans for major releases and key features following engineering best practices
• Perform other duties and projects as assigned by business management

Senior Manager, Development & Architecture, Physical & Edge AI

• Proactively engage a broad range of customers in a high-traffic retail environment
• Use digital tools to communicate effectively, educate customers, and showcase T-Mobile solutions
• Leverage digital self-service tools during customer interactions and onboarding
• Identify customer needs and use solution-based selling techniques to demonstrate T-Mobile products and services
• Recommend wireless solutions and onboarding approaches that help customers self-serve and use the T-Mobile app
• Complete training on the T-Mobile in-store experience, products, processes, systems, and reference resources
• Review personal results, current promotions, and Hub updates to remain Customer Ready
• Continuously learn and improve skills to provide excellent customer experiences
• Partner with nearby store locations to fully onboard customers
• Practice skills, share knowledge, and perform store operations and opening and closing procedures
• Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to the manager
• Proactively contact potential customers to drive sales activity
• Follow up with customers, capture referrals, manage Be Back processes, and build new and existing customer relationships
• Perform price overrides for specialty offers specific to National Retail
• Build relationships with nearby leadership and teams to support account setup, device support, and account servicing
• Exceed performance targets by driving sales, delivering exceptional customer experiences, and meeting quality-of-sale metrics

Mobile Associate, Retail Sales, Bilingual

General

• Manage deployment and activation of telecommunications products and services for public-sector, regulated, and Small and Medium Business customers
• Ensure timely and accurate service delivery execution
• Adhere to governance and compliance requirements throughout service delivery activities
• Maintain accurate documentation and operational discipline
• Coordinate with Operations, Network, Engineering, Security, and Compliance teams
• Identify and escalate delivery or compliance issues
• Recommend process enhancements to optimize service reliability
• Monitor service delivery performance metrics against organizational standards and customer expectations

Service Delivery Specialist – SMB

Program Manager

• Own the end-to-end operating model for executive engagements from request through planning, delivery, follow-up, and measurement
• Build and improve intake, capacity planning, service levels, escalation, handoffs, and operating cadence across physical, virtual, and field engagements
• Serve as business owner for BriefingSource, including requirements, workflows, data quality, adoption, and future enhancements
• Improve operational efficiency through automation, AI-enabled workflows, and emerging technologies
• Partner with the executive briefing delivery team to identify pain points and implement scalable solutions
• Define standards for sales and program playbooks, SOPs, and onboarding
• Partner with room technology, A/V, and facilities teams to improve engagement support
• Own the strategy and operating model for the discussion leader program across locations and engagement formats
• Set standards for recruiting, onboarding, matching, preparation, utilization, and recognition of discussion leaders
• Gather feedback and engagement data and route insights to content teams and subject-matter experts
• Build and maintain discussion leader benches aligned to customer needs, expertise, geography, format, and demand
• Direct contractor resources handling roster maintenance, scheduling, preparation coordination, tracking, and feedback
• Drive program budget strategy, prioritization, leadership visibility, procurement, purchase orders, invoices, and reconciliation
• Partner with data science to connect engagements to pipeline, revenue, and deal velocity
• Analyze engagement patterns and optimize format, audience mix, speaker fit, and follow-up
• Establish governance for decision rights, ownership, escalation, and accountability
• Set program-level facilities priorities and standards

Principal Program Manager, EBC Operations – Scale

• Prospect, cold-call, network, and generate leads to acquire new small-business accounts within an assigned geographic territory
• Achieve and surpass monthly sales targets and quotas
• Identify customer needs and use solution-based selling to demonstrate T-Mobile’s value
• Recommend wireless solutions, including price plans, data services, handsets, and accessories
• Negotiate and close deals
• Develop prospecting, call execution, and relationship-management skills with leadership
• Participate in product training and sales meetings
• Create effective sales approaches, solutions, and proposals
• Utilize sales force automation, manage the sales funnel, and report sales activities and forecasts
• Maintain and grow the customer base within a territory model

Account Executive, Business Sales

Technician

• Provide technical support to resolve network performance issues and contribute to outage resolution efforts
• Manage smaller projects or project segments and deliver accurate status and progress updates
• Identify and recommend maintenance and repair process improvements to senior staff and management
• Assist in developing job aids, scopes of work, and procedural documentation with senior technicians
• Complete required training to maintain current knowledge of systems, products, and organizational standards
• Support network operations in South/Southwestern Kentucky
• Maintain and improve network performance and reliability across a wide area of sites
• Perform other duties and projects assigned by business management

Field Technician

• Manage the deployment and activation of telecommunications products and services for public-sector, regulated, Small Business, and Medium Business customers
• Ensure timely and accurate service delivery execution
• Ensure strict adherence to governance and compliance requirements
• Maintain accurate documentation and operational discipline throughout service delivery processes
• Coordinate with Operations, Network, Engineering, Security, and Compliance teams
• Identify and escalate delivery or compliance issues
• Recommend process enhancements to improve service reliability in regulated environments
• Monitor service delivery performance metrics against organizational standards and customer expectations

Service Delivery Specialist

• Generate and work leads in developed and underdeveloped territories through prospecting, cold calling, and networking under sales manager supervision
• Acquire new accounts with small and medium-sized businesses with 10–299 employees
• Sell T-Mobile products, services, and solutions to gain new business
• Analyze customer needs and use solution-based selling techniques
• Recommend wireless solutions, including price plans, data services, handsets, and accessories
• Tailor customer recommendations to negotiate and close business
• Meet and exceed monthly sales quota objectives
• Develop effective sales approaches, solutions, and proposals
• Utilize sales force automation and manage the sales funnel
• Report on sales activities and forecasts
• Develop prospecting, call execution, and relationship management skills with leadership
• Participate in product training and sales meetings