T-Mobile

Systems Engineer

• Build, develop, and inspire a high-performing team of Senior+ engineers; foster a culture of accountability, ownership, innovation, and continuous growth.
• Continuously improve team processes, tools, operational efficiency, and delivery velocity — building systems that scale.
• Own the organizational capex budget
• Define deployment process and approach for pre-GA technologies and emerging capabilities
• Drive AI integration across team workflows, tooling, and operations — as a current expectation, not a future aspiration.
• Build and sustain trusted partnerships with stakeholders across internal and external partners; influence outcomes across organizational boundaries.
• Develop engineers into cross-org technical leaders who drive direction and decisions beyond their immediate scope.
• Communicate strategy, progress, and risk to senior and executive leadership with clarity and business context.

Senior Manager, Systems Architecture Eng

Manager

• Manage retail operations within partner locations to enhance customer engagement and sales performance
• Lead a sales team to deliver product education and customer service
• Maintain operational standards and coach staff
• Foster partnerships with store partners to drive customer outcomes

Store-in-Store Manager

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Retail Associate Manager

• Own consolidated base analytics for the Prepaid business across all prepaid brands
• Serve as the analytical backbone for the Steering team's forecasting and performance management processes
• Support the expansion of prepaid analytics capabilities
• Maintain the single, unified view of key prepaid performance metrics
• Enable consistent reporting, forecasting, and strategic decision-making
• Deliver big insights and help leaders throughout the business make critical strategic and operational decisions
• Shape the long-term vision of T-Mobile
• Create customer-centric recommendations informed by analysis
• Partner with the business to drive improvements in a matrixed environment
• Collaborate with marketing, product and platform teams on complex modeling and analysis requests
• Participate in the design and development of reporting structures & interfaces

Business Analysis Manager

Revenue Operations

• Responsible for process design, implementation, and quality control monitoring
• Seeks out opportunities for operational improvement
• Provides compelling arguments for change with validated cost savings or efficiencies
• Has understanding on how projects align to broader organizational goals and business benefit
• Identifies and documents the impact of change
• Suggests policy, goal and rule changes
• Recommends improvements through implementation of more efficient processes
• Provides structure, feedback and direction
• Creates clear and measurable goals
• Holds self and others accountable
• Mentors and contributes to organizations body of knowledge on process design, modeling, execution, monitoring and optimization
• Actively seeks out industry and business information
• Understands how policies, systems and processes impact job performance and projects
• Fosters business knowledge and understanding among managers, business analysts and project participants

Senior Business Process Manager, TFB Revenue Operations

Sales

• Support retail operations by engaging customers and facilitating their technology and service needs
• Build product knowledge and demonstrate technology solutions
• Assist customers throughout their shopping journey
• Develop skills in customer interaction, digital tool usage, and service plan recommendations
• Measure success by customer satisfaction and product knowledge proficiency
• Foster strong customer relationships and loyalty

Mobile Associate – Retail Sales

Engineering Manager

• Manage and develop a software engineering team to deliver projects on time and within budget through coaching and performance management
• Drive improvements in development practices, including team structure, processes, tooling, security, and compliance to enhance efficiency
• Oversee technical vendor relationships to influence product features and ensure alignment with technical requirements
• Recruit and onboard qualified team members to strengthen team capabilities and support project demands
• Lead the strategy, governance, and implementation of T-Mobile's web analytics infrastructure, ensuring accurate data collection across web and mobile properties while driving adoption of analytics insights through dashboards, reporting, and multi-functional partnership with Marketing and Product teams
• Own end-to-end media tracking infrastructure and reporting solutions across paid channels (search, social, display, video, affiliate), establishing standardized UTM frameworks and driving multi-touch attribution and media mix modeling initiatives in partnership with Media, Agency, and Data Science teams
• Oversee integrations between CRM platforms, media buying tools, and internal data infrastructure, while leading MarTech platform evaluation and onboarding and driving CDP capabilities for audience segmentation, activation, and personalization multi-functional
• Serve as the primary MarTech domain expert across Marketing, Media, Digital, IT, and Data teams, contributing to roadmap planning, budgeting, and vendor negotiations while translating emerging industry trends — privacy, signal loss, AI, identity resolution — into actionable strategies and presenting recommendations clearly to senior leadership

Manager, Software Development – Marketing Technology

Account Executive

• Lead generation: Generate and work leads in developed and underdeveloped territories through prospecting, cold calling, and networking under sales manager supervision.
• Customer needs: selling to demonstrate T-Mobile’s value.
• Recommend wireless solutions, including price plans, data services, handsets, and accessories.
• Deal negotiation: Negotiate and close deals.
• Skill development: Develop skills in prospecting, call execution, and relationship management with leadership.
• Participate in product training and sales meetings.
• Sales approaches: Create effective sales approaches, solutions, and proposals.
• Sales automation: Utilize sales force automation, manage sales funnel, and report on sales activities and forecasts.

Account Executive, Sales

• Generate and work leads through prospecting, cold calling, and networking under sales manager supervision
• Identify customer needs and use solution-based selling to demonstrate T-Mobile’s value
• Recommend wireless solutions, including price plans, data services, handsets, and accessories
• Negotiate and close deals
• Develop skills in prospecting, call execution, and relationship management with leadership
• Create effective sales approaches, solutions, and proposals
• Utilize sales force automation, manage sales funnel, and report on sales activities and forecasts
• Maintain and grow the customer base within a territory model

Account Executive, Business Sales

Financial Planning and Analysis

• Own the end-to-end subscriber forecast for T-Mobile Prepaid and Connect by T-Mobile, including gross adds, disconnects, and churn.
• Develop, maintain, and continuously improve forecast models that reflect underlying business drivers and market dynamics.
• Use statistical and financial modeling techniques to analyze results and identify variances and underlying causes, opportunities, and risks.
• Provide actionable insights around trends, financial performance.
• Present findings to Senior Management, including suggestions for course correction
• Utilize analytical and modeling capability to perform scenario and sensitivity analysis to enhance decision making across a range of options and present findings
• Conduct scenario and sensitivity analysis to support strategic decision-making across a range of business options and outcomes.
• Track and report on key performance indicators across accounts, markets, and channels.
• Develop dashboards and reports that give leadership a clear, timely view of brand performance.
• Partner internally and with strategic partners to maintain sound accounting controls, audit readiness, and consistent processes and procedures.

Finance Manager

Security Engineer

• support the development and execution of core product narratives for T-Mobile for Business’ catalog of products
• collaborate with product, communications, brand, and creative teams
• contribute to product messaging development across integrated channels
• drive consistent messaging frameworks and operational procedures across the solutions messaging function
• design and oversee development of solutions messaging for TfB product portfolio
• collaborate with leadership across cross-functional teams to align messaging priorities and ensure timely execution
• work with analytics and marketing operations to track and measure strategic objectives and evaluate marketing performance
• leverage data, analytics, and segmentation to identify opportunities and translate insights into product messaging

Integrated Marketing Manager – Mobile Internet, Security, Platforms & Portals

• Drive consistent messaging frameworks and operational procedures across the solutions messaging function
• Design and coordinate development of solutions messaging for TfB product portfolio
• Support collaborations with leadership and cross-functional teams to align messaging priorities and ensure timely, execution
• Work with analytics and marketing operations to quantify strategic objectives and evaluate marketing performance
• Leverage data, analytics, and segmentation to identify opportunities and translate insights into product messaging
• Also responsible for other duties/projects as assigned by business management as needed

Integrated Marketing Manager – Security, T-Satellite, Modern Communications

Technician

• Provide technical support to resolve network performance issues and contribute to outage resolution efforts
• Manage smaller projects or project segments, delivering accurate status and progress updates as required
• Identify and recommend process improvements related to maintenance and repair activities to senior staff and management
• Assist in developing job aids, scopes of work, and procedural documentation in collaboration with senior technicians
• Complete required training to maintain current knowledge of systems, products, and organizational standards
• Develop yourself through continuous learning – completing training requirements to stay current on existing and new systems and products

Field Technician

Customer Retention Specialist

• Analyze customer data and feedback to identify problems and develop strategies that reduce customer churn
• Lead projects that design and implement retention initiatives targeting specific customer segments or locations
• Collaborate with internal partners across marketing, retail, finance, network, and care to build consensus and drive retention efforts
• Synthesize analytical findings into clear presentations that inform decision-making by business leaders
• Also responsible for other duties/projects as assigned by business management as needed

Customer Retention Strategy Manager

Product Manager

• Own the end-to-end product lifecycle for complex technical products and platform capabilities, ensuring alignment with business objectives, customer needs, technical feasibility, and user experience goals
• Conduct market, customer, and stakeholder research to identify opportunities and inform product strategy, roadmap planning, prioritization decisions, and future product investments
• Partner with Engineering, Architecture, UX, Operations, and business stakeholders to drive technical delivery, product releases, and continuous product improvements
• Analyze customer feedback, usage metrics, operational data, and business outcomes to prioritize features, evaluate tradeoffs, assess risks, and support data-driven decision making
• Manage product backlogs, define requirements, support Agile ceremonies, and collaborate with development teams to maintain efficient delivery and address technical debt
• Collaborate with stakeholders to validate product concepts, user experiences, and business requirements through rapid prototyping, iterative product discovery practices, and ongoing stakeholder engagement