Service Delivery Specialist – SMB

T-Mobile

Service Delivery Specialist deploying compliant telecommunications services for T-Mobile’s public-sector, regulated, and SMB customers. Coordinating activation, documentation, compliance, and performance monitoring.

Posted 8/11/2026full-timeRemote • Missouri, Ohio • 🇺🇸 United StatesSeniorLead💰 $52,900 - $95,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing B2B service delivery projects within public-sector and regulated environments, ensuring compliance with governance requirements while coordinating cross-functional teams. Proficient in maintaining operational discipline and accurate documentation to optimize service reliability and performance.

Highest-signal resume keywords

B2B Service Delivery ManagementGovernance and Compliance RequirementsTelecommunications Products and ServicesCross-Functional Team CoordinationService Delivery Performance Metrics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Delivery ProcessesDocumentation MaintenanceOperational DisciplineIssue Identification and EscalationProcess Enhancement Recommendations

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationRelationship Coordination

Certifications & Qualifications

Associate's Degree in Information TechnologyBachelor's Degree in Telecommunications

Industry Keywords

Public-Sector CustomersRegulated CustomersTelecommunications DeploymentService ActivationCompliance Standards

About the role

Key responsibilities & impact

Manage deployment and activation of telecommunications products and services for public-sector, regulated, and Small and Medium Business customers
Ensure timely and accurate service delivery execution
Adhere to governance and compliance requirements throughout service delivery activities
Maintain accurate documentation and operational discipline
Coordinate with Operations, Network, Engineering, Security, and Compliance teams
Identify and escalate delivery or compliance issues
Recommend process enhancements to optimize service reliability
Monitor service delivery performance metrics against organizational standards and customer expectations

Requirements

What you’ll need

0–3 years’ experience managing B2B service delivery projects for public-sector or regulated customers with strict compliance and governance requirements
0–3 years’ experience coordinating cross-functional teams including Operations, Network, Engineering, Security, and Compliance
0–3 years’ experience maintaining accurate documentation and operational discipline in telecommunications or technology service environments
Comprehensive understanding of governance and compliance requirements for public-sector and regulated customers
Knowledge of telecommunications products, services, and deployment processes
Ability to maintain accurate documentation and operational discipline
Skill coordinating cross-functional relationships and service transitions
Ability to identify, escalate, and resolve delivery or compliance issues
Proficiency in established service delivery processes and protocols
Strong verbal and written communication skills
Ability to manage multiple deployments and activations simultaneously
At least 18 years of age
Legally authorized to work in the United States
Associate's or bachelor's degree in Information Technology, Telecommunications, or a related field preferred

Benefits

Comp & perks

Annual stock grant
Employee stock purchase plan
401(k)
Free, year-round money coaches
Medical insurance
Dental insurance
Vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service and home internet discounts
Pet insurance
Commuter and transit programs
Career growth opportunities