Service Delivery Specialist

T-Mobile

Service Delivery Specialist deploying compliant telecommunications services for T-Mobile’s public-sector and business customers. Coordinating activations, documentation, compliance, and cross-functional service transitions.

Posted 8/5/2026full-timeNew York City • Massachusetts, New York • 🇺🇸 United StatesSeniorLead💰 $52,900 - $95,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing B2B service delivery projects within public-sector and regulated environments, ensuring compliance with governance requirements and maintaining operational discipline. Proficient in coordinating cross-functional teams to enhance service reliability and deliver a positive customer experience.

Highest-signal resume keywords

B2B Service Delivery ManagementGovernance and Compliance RequirementsTelecommunications Products and ServicesCross-Functional Team CoordinationService Delivery Performance Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Delivery ExecutionDocumentation MaintenanceProcess Enhancement RecommendationsIssue Identification and EscalationPerformance Metrics Monitoring

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationCustomer Experience DeliveryMultitasking Capability

Industry Keywords

Public-Sector CustomersRegulated EnvironmentsTelecommunications Deployment ProcessesOperational Discipline

About the role

Key responsibilities & impact

Manage the deployment and activation of telecommunications products and services for public-sector, regulated, Small Business, and Medium Business customers
Ensure timely and accurate service delivery execution
Ensure strict adherence to governance and compliance requirements
Maintain accurate documentation and operational discipline throughout service delivery processes
Coordinate with Operations, Network, Engineering, Security, and Compliance teams
Identify and escalate delivery or compliance issues
Recommend process enhancements to improve service reliability in regulated environments
Monitor service delivery performance metrics against organizational standards and customer expectations

Requirements

What you’ll need

0–3 years' experience managing B2B service delivery projects for public-sector or regulated customers with strict compliance and governance requirements
0–3 years' experience coordinating cross-functional teams including Operations, Network, Engineering, Security, and Compliance
0–3 years' experience maintaining accurate documentation and operational discipline in telecommunications or technology service environments
Comprehensive understanding of governance and compliance requirements for public-sector and regulated customers
Knowledge of telecommunications products, services, and deployment processes, particularly within regulated environments
Ability to maintain accurate documentation and operational discipline throughout service delivery and activation processes
Skill in coordinating with Operations, Network, Engineering, Security, and Compliance teams
Ability to identify, escalate, and resolve delivery or compliance issues
Proficiency in executing and adhering to established service delivery processes and protocols
Strong verbal and written communication skills
Capability to manage multiple deployments and activations simultaneously
Ability to deliver a positive customer experience
At least 18 years of age
Legally authorized to work in the United States

Benefits

Comp & perks

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Free, year-round money coaches
Medical, dental, and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service and home internet discounts
Pet insurance
Commuter and transit programs
Career growth and development opportunities