Principal Program Manager, EBC Operations – Scale

T-Mobile

Principal Program Manager scaling T-Mobile’s executive briefing operations for strategic business customers. Building operating models, discussion leader programs, governance, and performance measurement across engagement formats.

Posted 8/11/2026full-timeBellevue • New York, Virginia, Washington • 🇺🇸 United StatesLead💰 $103,100 - $186,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex executive engagement programs, focusing on operational efficiency, automation, and data-driven decision-making. Proficient in developing playbooks, governance standards, and managing cross-functional partnerships to enhance engagement outcomes.

Highest-signal resume keywords

Executive Engagement Program ManagementBriefing-Management PlatformsAutomation and AI-Enabled WorkflowsBudget Management and ProcurementCross-Functional Team Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Model DevelopmentData Analysis and InsightsPlaybook DevelopmentGovernance Standards CreationCapacity PlanningEngagement MeasurementRecruiting and OnboardingWorkflow OptimizationBudget Strategy and ReconciliationEngagement Data Analysis

Soft Skills

Influential LeadershipProblem-SolvingCollaborationCommunicationAdaptability

Tools & Technologies

BriefingSourceData Science ToolsA/V TechnologyFacilities Management SystemsAutomation Tools

Industry Keywords

Executive BriefingOperational EfficiencyEngagement StrategySOP DevelopmentStakeholder Management

About the role

Key responsibilities & impact

Own the end-to-end operating model for executive engagements from request through planning, delivery, follow-up, and measurement
Build and improve intake, capacity planning, service levels, escalation, handoffs, and operating cadence across physical, virtual, and field engagements
Serve as business owner for BriefingSource, including requirements, workflows, data quality, adoption, and future enhancements
Improve operational efficiency through automation, AI-enabled workflows, and emerging technologies
Partner with the executive briefing delivery team to identify pain points and implement scalable solutions
Define standards for sales and program playbooks, SOPs, and onboarding
Partner with room technology, A/V, and facilities teams to improve engagement support
Own the strategy and operating model for the discussion leader program across locations and engagement formats
Set standards for recruiting, onboarding, matching, preparation, utilization, and recognition of discussion leaders
Gather feedback and engagement data and route insights to content teams and subject-matter experts
Build and maintain discussion leader benches aligned to customer needs, expertise, geography, format, and demand
Direct contractor resources handling roster maintenance, scheduling, preparation coordination, tracking, and feedback
Drive program budget strategy, prioritization, leadership visibility, procurement, purchase orders, invoices, and reconciliation
Partner with data science to connect engagements to pipeline, revenue, and deal velocity
Analyze engagement patterns and optimize format, audience mix, speaker fit, and follow-up
Establish governance for decision rights, ownership, escalation, and accountability
Set program-level facilities priorities and standards

Requirements

What you’ll need

At least 18 years of age
Legally authorized to work in the United States
Ability to attend onsite at least three days per week, with additional in-office presence as business needs require
Experience owning and scaling operating models for complex executive engagement programs
Ability to lead through influence as a senior individual contributor without direct management responsibility
Ability to assess operating gaps and create scalable solutions
Experience with briefing-management platforms, workflows, data quality, adoption, and enhancements
Knowledge of automation, AI-enabled workflows, and emerging technologies
Experience developing playbooks, SOPs, onboarding, governance, and operating standards
Ability to manage discussion leader recruiting, onboarding, matching, preparation, utilization, recognition, and capacity
Experience with program budgets, procurement, purchase orders, invoices, and reconciliation
Ability to analyze engagement data and connect it to pipeline, revenue, and deal velocity
Ability to partner with sales, marketing, data science, facilities, room technology, A/V, content, and cross-functional teams

Benefits

Comp & perks

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Free, year-round money coaches
Medical, dental, and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service and home internet discounts
Pet insurance
Commuter and transit programs
Corporate bonus target of 20%