Mobile Associate, Retail Sales, Bilingual

T-Mobile

Bilingual Mobile Associate driving T-Mobile retail sales and customer engagement in Georgia stores. Educating customers, recommending wireless solutions, and supporting onboarding and account services.

Posted 8/11/2026part-timeAtlanta • 🇺🇸 United StatesJuniorMid-Level💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer engagement and relationship-building skills while leveraging product knowledge and sales techniques to drive performance in a retail environment. Proficient in using digital tools for effective communication and customer education.

Highest-signal resume keywords

Customer EngagementSales TechniquesProduct KnowledgeRelationship BuildingCoaching

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SalesCustomer ServiceCustomer Needs IdentificationDigital Tools ProficiencySolution-Based Selling

Soft Skills

CommunicationLeadership

Tools & Technologies

T-Mobile AppDigital Self-Service Tools

Certifications & Qualifications

High School Diploma/GED

Industry Keywords

Retail EnvironmentCustomer ExperiencePerformance TargetsKiosk OperationsAccount Servicing

About the role

Key responsibilities & impact

Proactively engage a broad range of customers in a high-traffic retail environment
Use digital tools to communicate effectively, educate customers, and showcase T-Mobile solutions
Leverage digital self-service tools during customer interactions and onboarding
Identify customer needs and use solution-based selling techniques to demonstrate T-Mobile products and services
Recommend wireless solutions and onboarding approaches that help customers self-serve and use the T-Mobile app
Complete training on the T-Mobile in-store experience, products, processes, systems, and reference resources
Review personal results, current promotions, and Hub updates to remain Customer Ready
Continuously learn and improve skills to provide excellent customer experiences
Partner with nearby store locations to fully onboard customers
Practice skills, share knowledge, and perform store operations and opening and closing procedures
Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to the manager
Proactively contact potential customers to drive sales activity
Follow up with customers, capture referrals, manage Be Back processes, and build new and existing customer relationships
Perform price overrides for specialty offers specific to National Retail
Build relationships with nearby leadership and teams to support account setup, device support, and account servicing
Exceed performance targets by driving sales, delivering exceptional customer experiences, and meeting quality-of-sale metrics

Requirements

What you’ll need

High School Diploma/GED (Required)
6 months of customer service and/or sales experience (preferred; retail environment preferred)
Coaching (Required)
Communication (Required)
Customer Engagement (Required)
Customer Needs Identification (Required)
Customer Service (Required)
Leadership (Required)
Product Knowledge (Required)
Relationship Building (Required)
Sales (Required)
Sales Techniques (Required)
At least 18 years of age
Legally authorized to work in the United States
No travel required
Bilingual capability indicated by the job title

Benefits

Comp & perks

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Free, year-round money coaches
$5.00 per hour training pay during the first 90 days
Annualized incentive target of $18,000/year after promotion to Mobile Expert, with actual incentives varying by performance and full-time status
Guaranteed earnings of $20/hour inclusive of base pay and incentives
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service and home internet discounts
Pet insurance
Commuter and transit programs
Career growth and development opportunities