Sumsub

Account Manager

• Managing accounts from onboarding to renewal
• Managing and guiding clients on all levels: technical, business, and product (collaborating with other teams)
• Working on quotes, agreements, and NDAs – making sure the client’s onboarding journey is smooth and quick
• Researching & identifying potential prospects based on strategy development aspects
• Maintaining highly targeted outbound outreach (incl. email, phone, LinkedIn, etc.) to source meetings with key prospects
• Introducing clients to the new features and handling new feature releases

Sales Operations Specialist – Partnerships, APAC

General Counsel

• Reviewing and risk-based assessment of income contracts (service/partnership agreements, B2B SaaS agreements, etc.) daily.
• Providing support in RFP procedures where custom contractual terms are part of the tender documentation.
• Drafting, amendment, and systematization of the company's contractual templates, legally binding notices and correspondence.
• Communicating with counterparties and stakeholders, negotiations, strategic planning, and conflict management regarding prospective and existing contracts.
• Collaborating with internal teams to streamline the contract review process, including exploring and implementing contract automation tools to improve efficiency.
• Assisting other departments (e.g., billing, sales, business development, product, litigation) on contract-related matters.

Legal Counsel – Income Contracts

Backend Engineer

• Build and evolve product features end-to-end (from idea to production)
• Design and develop APIs used by customers and partners
• Improve how users integrate, test, and evaluate our product
• Introduce and implement AI/MCP capabilities where they improve UX or speed of adoption

Senior Backend Engineer, AI, MCP, Java

Sales Operations – Partnerships, APAC

Financial Crime

• Developing and enhancing automation features for KYC onboarding.
• Defining and prioritizing product initiatives to improve accuracy and compliance.
• Collaborating with engineering, data science, and compliance teams to drive innovations.
• Implementing LLM, OCR, and AI/ML solutions for process optimization.
• Monitoring key metrics and identifying areas for improvement.

Product Manager, KYC

Human Resources

• Coordinate and manage the end-to-end onboarding process for new employees.
• Oversee the offboarding process for departing employees.
• Maintain, update, and audit employee records.
• Ensure the secure management and proper organization of all HR files.
• Monitor changes in labor laws and employment regulations.
• Prepare, analyze, and submit accurate HR reports.
• Serve as a primary point of contact for employee inquiries.
• Collaborate with HRIS and data teams to design dashboards and system enhancements.
• Contribute to HR initiatives and special projects.

Senior HR Operations Specialist

• Designing, implementing, and refining contract management processes to enhance efficiency.
• Leading the review, drafting, and negotiation of complex, high-value commercial contracts.
• Providing strategic guidance and risk-based assessment of contractual terms.
• Supporting cross-functional teams on contract-related matters.
• Collaborating on process optimization and scaling of legal operations.

Senior Legal Counsel, Contracts

• Design, develop, and maintain backend services that are used across multiple product teams
• Build reliable, scalable solutions for high-load systems and distributed environments
• Work with event-driven architectures and asynchronous integrations
• Collaborate with other engineers to define technical standards and improve shared components
• Take ownership of features and services from design to production
• Participate in improving system performance, stability, and observability

Senior Backend Developer

Business Development Rep

• Create and execute a go-to-market strategy in your assigned region(s) leveraging cross-functional teams
• Personally own the full sales cycle - from prospecting to close - in net new enterprise accounts in target sectors
• Co-own and manage partner and reseller channels in your region(s)
• Deliver product demonstrations to customers tailored to their specific needs
• Be aware of all aspects of key competitors' offering
• Drive our thought-leadership agenda through networking, conference participation & supporting community building
• Be an internal advocate for your clients; educating stakeholders on their specific needs

Business Development Manager – APAC

Customer Success Manager

• Managing clients on all levels: technical, business, and product and help them succeed in their goals.
• Managing and growing relationship with Key Client (stakeholders).
• Identifying opportunities and potential challenges.
• Providing clients with training and webinars.
• Introducing clients to the new features and handling new feature releases.
• Providing client feedback internally.
• Collaborating with Sales, Solution Architects, Partners, Product Management, Legal and Marketing teams as the client’s representative.

Junior Customer Success Manager – APAC

Support Engineer

• Providing technical support, configuring, and troubleshooting issues with the Sumsub platform for our B2B clients.
• Performing a technical analysis of reported problems and defining plans for resolving them.
• Interacting daily with other engineers to provide technical action plans or take ownership of cases that require escalation.
• Collaborating closely with other teams to answer clients’ technical questions, acting as a liaison between the client and internal Sumsub resources.
• Communicating with clients using chat, email, and outbound calls.
• Developing and implementing custom solutions involving simple scripting or coding.

Technical Support Engineer, L3

• Managing clients on all levels: technical, business, and product to help them succeed.
• Managing and growing relationships with Key Clients (stakeholders).
• Identifying opportunities and potential challenges.
• Providing clients with training and webinars.
• Introducing clients to new features and handling feature releases.
• Providing client feedback internally.
• Collaborating with Sales, Solution Architects, Partners, Product Management, Legal, and Marketing teams as the client’s representative.

Junior Customer Success Manager

• Providing technical support for B2B clients on the Sumsub platform.
• Performing technical analysis and creating resolution plans.
• Interacting with engineers for case ownership or escalation.
• Collaborating with teams for clients’ technical queries.
• Communicating via chat, email, and calls.

Technical Support Engineer, L2

Product Marketing

• Performing client research to understand key consumer segments and define opportunities.
• Defining go-to-market strategies for existing offerings and new product launches and streamlining the announcement process.
• Developing product positioning, value propositions, and messaging that resonates with our target audience and differentiates our products in the market.
• Planning, creating concepts, executing, and analyzing the effectiveness of omnichannel marketing campaigns.
• Creating content strategy and working on marketing materials with the Creative team.
• Developing and implementing campaigns that drive feature adoption and increasing product knowledge across customers with the Performance team.
• Establishing KPIs for all programs, building results forecasts, and tracking performance to ensure expected business outcomes.

Product Marketing Manager – Crypto

Frontend Engineer

• Building and maintaining high-performance landing pages and marketing components using React 19 and Next.js 15.
• Implementing smooth animations and micro-interactions with Framer Motion and GSAP.
• Connecting frontend components with Headless WordPress via GraphQL queries.
• Participating in code reviews and a large-scale refactoring initiative.
• Monitoring and improving Core Web Vitals to keep the main website fast and SEO-friendly.