Sumsub

Data Engineer

• Designing and developing scalable and efficient data pipelines, ETL processes, and data integration solutions.
• Ensuring data quality and reliability by implementing data validation, cleansing, and quality monitoring processes.
• Optimising database performance by tuning queries, implementing indexing strategies, and analyzing performance metrics.
• Collaborating with cross-functional teams to gather requirements, understand data needs, and develop solutions.
• Staying up-to-date with emerging technologies and industry trends in data engineering.
• Establishing and enforcing best practices and standards for data engineering.

Senior Data Engineer

Procurement

• Lead end-to-end procurement processes for both new and existing Data and Technology partners globally.
• Coordinate initial reviews of legal documentation (NDAs, DPAs, MSAs) and manage smooth, timely communication with internal Legal and Data Protection teams.
• Drive commercial negotiations and agreement renewals to secure optimal pricing, SLAs, and contract terms.
• Act as the primary operational bridge between internal teams and external vendors, ensuring frictionless onboarding and alignment.
• Own and maintain a centralized repository of all partner-related legal, compliance, and commercial documents, keeping everything organized and up to date.

Partner Procurement Lead

Customer Success Manager

• Managing clients on all levels: technical, business, and product and help them succeed in their goals.
• Managing and growing relationship with Key Client (stakeholders).
• Identifying opportunities and potential challenges.
• Providing clients with training and webinars.
• Introducing clients to new features and handling new feature releases.
• Providing client feedback internally.
• Collaborating with Sales, Solution Architects, Partners, Product Management, Legal and Marketing teams as the client’s representative.

Product Manager

• Developing and enhancing automation features for KYB onboarding.
• Exploring and implementing LLM, and AI/ML solutions to optimize processes.
• Defining and prioritizing product initiatives to improve accuracy, efficiency, and compliance.
• Working closely with engineering, analytics and compliance teams to drive innovations in automation.
• Validating hypotheses which help improve quality and performance metrics.
• Monitoring key quality and performance metrics, identifying areas for improvement.

KYB Automation Product Manager

Business Development Rep

• Be responsible for creating and executing the go-to-market strategy in the new verticals from research and positioning to sales and marketing
• Personally own the full sales cycle on the biggest accounts
• Work with product and marketing teams on cross-functional projects
• Participate in conferences and be our external speaker in the target verticals
• Be an internal expert in the target verticals and educate other teams on their specifics

Senior Business Development Manager

• Lead and develop Sumsub’s CS Partnership function, combining strategic ownership with hands-on involvement in key partner topics.
• Manage a small team of Customer Success Partnership Managers, including role clarity, coaching, performance management and capacity planning.
• Stay closely involved in partner operations, including production performance, adoption, escalations, and expansion opportunities.
• Build and improve practical processes for partner onboarding, production support, engagement models, and partner-related CRM standards.
• Act as the key Customer Success point of contact for partner-related initiatives.
• Partner with Sales, Product, Engineering, Marketing, Operations and Finance on partner growth, technical escalations, reporting, billing and commercial topics.
• Track partner performance, health, revenue impact and risks.

Head of Customer Success Partnership

• Manage day-to-day relationships with partners and key customers.
• Help partners and customers achieve their goals.
• Build trusted relationships with key stakeholders.
• Identify growth opportunities and potential risks.
• Support feature rollouts and collect feedback on product needs.
• Act as a liaison between partners and internal teams.

Partnership Customer Success Manager

Recruitment

• Share open jobs on the website and job boards, and keep updated.
• Search for candidates using LinkedIn Recruiter, internal databases, and employee referrals.
• Screen resumes and conduct first interviews.
• Collaborate with hiring managers to meet hiring goals.
• Update Applicant Tracking System daily.

Junior Talent Acquisition Partner

Customer Support

• Effectively interact with users, including both verbal and written communication.
• Safeguard data, ensuring confidentiality and security.
• Adherence to legal regulations and company standards.
• Paying attention to detail and precision when carrying out tasks.
• Continuous updating of knowledge and skills in line with industry and regulatory changes.
• Only inbound calls, no outbound calls, chats or emails required. No customer support or complaint handling required. Simply guide the user through all necessary steps.

Customer Service Representative

Backend Engineer

• Development of data processing algorithms related to remote identification / authentication of individuals.
• Improvement and development of internal tools for compliance officers.
• Test driven development and A/B testing.
• Optimization and automation of CI/CD pipelines.
• Monitoring, troubleshooting, and performance tuning of cloud infrastructure and distributed systems.

Senior Backend Engineer

Product Analyst

• Design and maintain event tracking and own data modeling pipelines.
• Monitor rollouts, run and interpret A/B tests.
• Analyze user flows, conversion funnels, and behavioral data.
• Work with frontend and backend logs to validate data quality.
• Collaborate with product managers, engineers, and designers.
• Optimize data models and dashboards.

Senior Product Analyst

Product Designer

• Collaborate with stakeholders to translate business goals into unique product experiences.
• Work closely with engineering, product management, and company leaders to take products from concept to launch.
• Deliver detailed wireframes, user flows, functional specification documentation and other artifacts to agile development teams and refine as needed during project sprints.
• Understand our customers by leveraging qualitative and quantitative data and serve as their advocate when making design decisions.
• Stay updated with new technologies, industry, and design trends and demonstrate a passion for learning.

Senior Product Designer

• Collaborate with product managers and engineers to refine features.
• Translate business requirements into intuitive user experiences.
• Deliver high-quality wireframes, prototypes, and user flows.
• Use user feedback to identify pain points and improve designs.
• Work within an established design system for web and mobile platforms.

Frontend Engineer

• Developing and maintaining the product.
• Maintaining and improving the UI Kit.
• Using coding and architecture best practices.
• Code review, refactoring, and legacy code management.
• Building technical strategy for further product development.

Senior Frontend Developer, VueJS

Support Engineer

• Leading, mentoring & developing a team of L2 B2B Support Engineers, fostering a high performance and accountable culture.
• Overseeing the resolution of complex technical issues escalated from L1 Support, ensuring timely and effective solutions.
• Acting as an escalation point for critical incidents, coordinating with engineering, product & other internal teams.
• Monitoring team performance, KPIs & SLAs, ensuring adherence to support standards.
• Driving process improvements, optimizing workflows, implementing best practices & contributing to root cause analysis and long-term improvements.
• Ensuring high quality B2B client communication, maintaining strong relationships, and supporting onboarding and continuous training of team members.