Sumsub

Salesforce Analyst

• Collaborate with business stakeholders, sales teams, and other departments to understand objectives, needs, and priorities.
• Identify and define key business problems through detailed analysis, stakeholder interviews, and requirements elicitation.
• Translate business and customer requirements into clear, structured functional specifications to support the design and development of Salesforce solutions.
• Track project deliverables and ensure timely completion of tasks and milestones.
• Configure and customize the Salesforce platform to support business needs.
• Perform solution testing and manage the implementation process through go-live, including UAT coordination, deployment, and data migration.
• Provide support for user requests, including change requests and incident resolution.

Support Engineer

• Providing technical support, configuration, and troubleshooting for issues with the Sumsub platform for B2B clients.
• Performing technical analysis of reported problems and defining plans for resolving them.
• Interacting daily with engineers to provide technical action plans or take ownership of cases requiring escalation.
• Collaborating closely with teams to answer clients’ technical questions, acting as a liaison between client and internal resources.
• Communicating with clients using chat, email, and outbound calls.

Technical Support Engineer

Financial Crime

• Develop and execute the overall sales strategy across all major global markets, ensuring alignment with the company’s global growth objectives.
• Supporting high-value deals and negotiations, acting as a Subject Matter Expert.
• Drive revenue growth through strategic planning, ensuring sales targets and business KPIs are met.
• Identify new market opportunities, develop regional expansion strategies, and drive sales in key industries.
• Conduct high-level competitive analysis and implement proactive strategies to strengthen market positioning.
• Set strategic direction for the new client acquisition.
• Work closely with marketing, product, legal, and customer success teams to ensure seamless execution of sales initiatives.

Product Sales Lead, AML

Events

• Develop and execute a global Go-to-Market strategy our fraud prevention solutions
• Lead the overall sales strategy across all major global markets, ensuring alignment with the company’s global growth objectives
• Supporting high-value deals and negotiations, acting as a Subject Matter Expert
• Drive revenue growth through strategic planning, ensuring sales targets and business KPIs are met
• Identify new market opportunities, develop regional expansion strategies, and drive sales in key industries
• Conduct high-level competitive analysis and implement proactive strategies to strengthen market positioning
• Set strategic direction for the new client acquisition
• Work closely with marketing, product, legal, and customer success teams to ensure seamless execution of sales initiatives

Product Sales Lead, Fraud Prevention

Content Marketing Manager

• Support with production and ideation of Travel Rule and Crypto Monitoring content.
• Own content for the Sumsub Academy, driving results for lead generation, course completion, and reputation.
• Identify new opportunities to create or repurpose content that drives value.
• Transform complex topics into valuable, easily digestible content.
• Collaborate with various teams to streamline processes and ensure timely execution of projects.
• Uphold a consistent brand voice and narrative across all content.

Customer Support

• Responding to Customer Queries promptly and professionally.
• Analyzing customer issues and providing solutions.
• Keeping accurate records of chat interactions.
• Staying updated on product and service changes.
• Providing feedback for process improvement.
• Collaborating with the customer support team for complex issues.

Customer Support Operator

Backend Engineer

• Designing and developing backend services for Reusable Identity (Reusable KYC & Sumsub ID)
• Building secure and scalable flows for identity reuse, consent management, and account protection
• Working in a fast-moving environment with evolving product requirements and architectural decisions
• Collaborating closely with Product (English-speaking stakeholders) and cross-functional teams
• Taking ownership of services and features end-to-end — from design to production support

Senior Backend Developer – Identity & Platform

• Development of data processing algorithms related to remote identification / authentication of individuals (both product and technical).
• Improvement and development from scratch of internal tools for compliance officers.
• Test driven development and A/B testing.
• Optimization and automation of CI/CD pipelines to increase reliability and deployment speed.
• Monitoring, troubleshooting, and performance tuning of cloud infrastructure and distributed systems.