Sumsub

Customer Success Manager

• Managing clients on all levels: technical, business, and product and help them succeed in their goals.
• Managing and growing relationship with Key Client (stakeholders).
• Identifying opportunities and potential challenges.
• Providing clients with training and webinars.
• Introducing clients to the new features and handling new feature releases.
• Providing client feedback internally.
• Collaborating with Sales, Solution Architects, Partners, Product Management, Legal and Marketing teams as the client’s representative.

Junior Customer Success Manager – APAC

Support Engineer

• Providing technical support, configuring, and troubleshooting issues with the Sumsub platform for our B2B clients.
• Performing a technical analysis of reported problems and defining plans for resolving them.
• Interacting daily with other engineers to provide technical action plans or take ownership of cases that require escalation.
• Collaborating closely with other teams to answer clients’ technical questions, acting as a liaison between the client and internal Sumsub resources.
• Communicating with clients using chat, email, and outbound calls.
• Developing and implementing custom solutions involving simple scripting or coding.

Technical Support Engineer, L3

• Managing clients on all levels: technical, business, and product to help them succeed.
• Managing and growing relationships with Key Clients (stakeholders).
• Identifying opportunities and potential challenges.
• Providing clients with training and webinars.
• Introducing clients to new features and handling feature releases.
• Providing client feedback internally.
• Collaborating with Sales, Solution Architects, Partners, Product Management, Legal, and Marketing teams as the client’s representative.

Junior Customer Success Manager

• Providing technical support for B2B clients on the Sumsub platform.
• Performing technical analysis and creating resolution plans.
• Interacting with engineers for case ownership or escalation.
• Collaborating with teams for clients’ technical queries.
• Communicating via chat, email, and calls.

Technical Support Engineer, L2

Product Marketing

• Performing client research to understand key consumer segments and define opportunities.
• Defining go-to-market strategies for existing offerings and new product launches and streamlining the announcement process.
• Developing product positioning, value propositions, and messaging that resonates with our target audience and differentiates our products in the market.
• Planning, creating concepts, executing, and analyzing the effectiveness of omnichannel marketing campaigns.
• Creating content strategy and working on marketing materials with the Creative team.
• Developing and implementing campaigns that drive feature adoption and increasing product knowledge across customers with the Performance team.
• Establishing KPIs for all programs, building results forecasts, and tracking performance to ensure expected business outcomes.

Product Marketing Manager – Crypto

Frontend Engineer

• Building and maintaining high-performance landing pages and marketing components using React 19 and Next.js 15.
• Implementing smooth animations and micro-interactions with Framer Motion and GSAP.
• Connecting frontend components with Headless WordPress via GraphQL queries.
• Participating in code reviews and a large-scale refactoring initiative.
• Monitoring and improving Core Web Vitals to keep the main website fast and SEO-friendly.

Junior Frontend Developer

Account Manager

• Managing accounts from onboarding to renewal.
• Managing and guiding clients on all levels: technical, business, and product (collaborating with other teams).
• Working on quotes, agreements, and NDAs to ensure a smooth and quick client onboarding journey.
• Researching & identifying potential prospects based on strategy development.
• Maintaining highly targeted outbound outreach (incl. email, phone, LinkedIn, etc.) to source meetings with key prospects.
• Introducing clients to the new features and handling new feature releases.

Sales Operations – Partnerships

• Managing accounts from onboarding to renewal
• Managing and guiding clients on all levels: technical, business, and product (collaborating with other teams)
• Working on quotes, agreements, and NDAs – making sure the client’s onboarding journey is smooth and quick
• Researching & identifying potential prospects based on strategy development aspects
• Maintaining highly targeted outbound outreach (incl. email, phone, LinkedIn, etc.) to source meetings with key prospects
• Introducing clients to the new features and handling new feature releases

Sales Operations – Partnerships, Global

DevOps Engineer

• Collaborate with development teams to plan, deploy, and administer applications in AWS and Kubernetes.
• Monitor, troubleshoot, and maintain Kubernetes clusters and cloud infrastructure.
• Implement and develop infrastructure-as-code using Terraform, Helm, and Ansible.
• Handle a wide range of general platform tasks across different infrastructure areas.
• Automate and improve development and release processes using GitLab and Argo CD.
• Perform root cause analysis for infrastructure production errors.

Senior DevOps Engineer

Sales Operations Manager

Sales Operations Manager, Americas

• Managing accounts from onboarding to renewal.
• Managing and guiding clients on all levels: technical, business, and product (collaborating with other teams).
• Working on quotes, agreements, and NDAs.
• Researching & identifying potential prospects based on strategy development aspects.
• Maintaining highly targeted outbound outreach (incl. email, phone, LinkedIn, etc.) to source meetings with key prospects.
• Introducing clients to new features and handling new feature releases.

Sales Operations Manager – Partnerships, Global

QA Engineer

• Conduct deep-dive testing across web platforms, SDKs, and APIs.
• Collaborate with Developers and Product Managers to refine acceptance criteria.
• Utilize logs and tools for root-cause analysis of issues.
• Advocate for quality standards under tight deadlines.
• Explore new features and establish testing strategy independently.

QA Engineer – Web & API, Product-focused

Salesforce Analyst

• Collaborate with business stakeholders, sales teams, and other departments to understand objectives, needs, and priorities.
• Identify and define key business problems through detailed analysis, stakeholder interviews, and requirements elicitation.
• Translate business and customer requirements into clear, structured functional specifications to support the design and development of Salesforce solutions.
• Track project deliverables and ensure timely completion of tasks and milestones.
• Configure and customize the Salesforce platform to support business needs.
• Perform solution testing and manage the implementation process through go-live, including UAT coordination, deployment, and data migration.
• Provide support for user requests, including change requests and incident resolution.

Content Marketing Manager

• Support with production and ideation of Travel Rule and Crypto Monitoring content.
• Own content for the Sumsub Academy, driving results for lead generation, course completion, and reputation.
• Identify new opportunities to create or repurpose content that drives value.
• Transform complex topics into valuable, easily digestible content.
• Collaborate with various teams to streamline processes and ensure timely execution of projects.
• Uphold a consistent brand voice and narrative across all content.

Customer Support

• Responding to Customer Queries promptly and professionally.
• Analyzing customer issues and providing solutions.
• Keeping accurate records of chat interactions.
• Staying updated on product and service changes.
• Providing feedback for process improvement.
• Collaborating with the customer support team for complex issues.