Sales Operations Manager

Sumsub

Sales Operations Manager responsible for managing client accounts and enhancing communication for a leading verification platform. Focused on account management, outreach, and client support within North America.

Posted 7/11/2026full-timeRemote • 💃 Anywhere in Latin AmericaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Managing accounts from onboarding to renewal.
Managing and guiding clients on all levels: technical, business, and product.
Working on quotes, agreements, and NDAs ensuring a smooth onboarding journey.
Researching & identifying potential prospects based on strategy development aspects.
Maintaining highly targeted outbound outreach (email, phone, LinkedIn, etc.) to source meetings with key prospects.
Introducing clients to new features and handling new feature releases.

Requirements

What you’ll need

Demonstrated account management experience in sales in B2B cloud/SaaS software or financial services/compliance/crypto.
CRM pipeline management.
Excellent communication and negotiation skills with strong attention to detail.
Quick learner, ready to work in a fast-pacing and developing startup environment.
Ambitious and willing to grow within a sales team.
Responsible, detail-oriented, and self-organised.

Benefits

Comp & perks

Remote-first, trust-based culture. Work from the place that works best for you.
True flexibility. Adjust your working hours when needed as long as your day stays productive.
Extra time off. Your birthday is a holiday here. Add to that 10 personal days, seven sick days without paperwork, and extra time for Christmas and New Year.
Work that matters. Our mission is to build a digital world that is secure, accessible and inclusive for everyone.
Fair and transparent pay, benchmarked to the market.
Global teamwork across continents and time zones.
Clear goals, open feedback, and personal development plans.
Support for progress with learning opportunities and by covering role-specific events.
Fully covered team offsites a few times a year.
Access to the tools and hardware you need to do your work well.
A friendly and open work environment.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ManagementCRM Pipeline ManagementSales Strategy DevelopmentQuote ManagementNDA Management

Soft Skills

Attention to DetailSelf-OrganizedQuick LearnerAmbitiousResponsible