Customer Support Agent

Sumsub

Customer Support Operator engaging with customers and solving their queries. Responding professionally and analyzing issues while documenting interactions and collaborating with teams.

Posted 7/18/2026full-timeRemote • 🌎 Anywhere in the WorldJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer support capabilities with a focus on problem-solving, effective communication, and collaboration. Proficient in utilizing customer support tools while maintaining accurate documentation and adapting to evolving product knowledge.

Highest-signal resume keywords

Customer Support ExperienceFluent In EnglishKnowledge Of ZendeskExcellent Communication SkillsTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Problem SolvingDocumenting InteractionsMultitaskingTime ManagementContinuous Learning

Soft Skills

EmpathyAdaptabilityPositive Attitude

Tools & Technologies

ZendeskLiveChatSlack

Industry Keywords

B2BB2C

About the role

Key responsibilities & impact

Responding to Customer Queries: Engaging with customers who initiate chat conversations seeking assistance, information, or support.
Problem Solving: Analyzing customer issues and providing solutions or answers to their questions.
Documenting Interactions: Keeping accurate records of chat interactions, including customer details, issues, and resolutions.
Continuous Learning: Staying updated on product or service changes, updates, and industry trends.
Feedback and Improvement: Providing feedback to management regarding common customer issues.
Team Collaboration: Collaborating with other customer support team members, supervisors, and specialists when dealing with complex or escalated issues.

Requirements

What you’ll need

Fluent in English.
At least 6 months of experience in Customer Support in B2B/B2C.
Knowledge of Zendesk, LiveChat, Slack.
Ability to work during weekends (still only 5 business days a week).
Excellent communication skills, multitasking, empathy, adaptability, time management, positive attitude.

Benefits

Comp & perks

Remote-first, trust-based culture.
True flexibility.
Extra time off.
Work that matters.
Fair and transparent pay.
Growth built in.
Team offsites.
Getting you set up.
Friendly by design.