Solutions Engineer

• Support management of the sales process, goals, and targets by compiling prospective customer lists and providing sales leads
• Evaluate and present new business opportunities based on potential revenue, long-term value, and organizational alignment
• Maintain the sales database and prospect lists
• Prepare business reports, including sales, bid tracking, and pipeline reports
• Partner with vertical administration leadership to keep HubSpot information current and comprehensive
• Develop productive relationships with corporate partners, public institutions, FM corporations, and industry leaders
• Generate bids with Operations Regional Management
• Respond to RFPs with operational leadership teams
• Meet or exceed sales quotas within the required timeframe
• Manage employees in accordance with organizational policies and applicable laws
• Travel up to 30% as required

Strategic Solutions Manager

Director

• Provide comprehensive EHS leadership to all departments and employees
• Administer environmental, health and safety systems, policies, procedures, safety campaigns, and programs
• Create a culture of safety as a value
• Plan and implement safety policies and procedures compliant with local, state, and federal OSHA rules and regulations
• Develop and standardize effective EHS training and communication for employees and managers
• Develop and implement EHS policies, procedures, programs, JHA, and annual individual safety program reviews
• Communicate health and safety issues, EHS performance, and compliance assessments to the Director of EHS and VP of EHS
• Conduct compliance audits and inspections
• Develop audit findings and verify completion of required follow-up
• Assess the safety, health, and environmental impact of new processes and equipment and formulate appropriate objectives
• Monitor EHS regulations, accepted standards, and reporting requirements and evaluate their effect on operations
• Participate in periodic audits and maintain internal assessments and inspections
• Implement, audit, and continually develop the focus site program
• Develop, evaluate, and maintain the knowledge center in the 4Insite software program
• Perform additional tasks as assigned based on business needs
• Travel regularly
• Interview, hire, plan, assign, and direct work; conduct performance evaluations; reward and discipline employees; address complaints and resolve problems
• Ensure employees are properly trained on tasks and safety requirements

EHS Director

Customer Support

• Perform janitorial duties and all duties listed on the daily schedule
• Operate motorized cleaning equipment
• Maintain daily upkeep of assigned areas and a clean work area
• Report incidents and hazardous conditions to the supervisor
• Comply with safety rules, policies, procedures, and company protocols
• Perform work assignments with other employees and complete repetitive tasks
• Communicate professionally with leads, supervisors, co-workers, managers, and customers
• Fill in during staff shortages
• Support the shift lead in completing punch-list items
• Use proper personal protective equipment and maintain a professional appearance and conduct
• Understand customer service, satisfaction, reporting systems, and the work environment

Customer Service Representative

Technician

• Safely perform assigned floor care functions according to standards and procedures
• Perform environmental services and contractual floor-care duties, including waxing, stripping, and buffing
• Comply with safety rules, policies, and procedures
• Work with other employees to complete assignments
• Maintain a clean work area and assigned areas
• Fill in during staff shortages in custodial, recycling, or maintenance functions
• Support the shift lead with punch-list items
• Use required personal protective equipment
• Operate motorized cleaning equipment
• Perform daily upkeep and cleaning and maintenance of tile, carpet, and brick floors
• Complete work assignments in a timely manner
• Use appropriate chemicals and supplies according to procedure
• Properly and safely operate and maintain equipment
• Observe safety precautions and use wet-floor safety signs
• Work without normal supervision and report safety hazards

Floor Technician

• Perform cleanroom duties and all duties listed on the daily schedule
• Operate motorized cleaning equipment
• Maintain daily upkeep and cleanliness of the assigned area
• Report incidents and hazardous conditions to the supervisor
• Comply with safety rules, policies, procedures, protocols, and company rules
• Perform work assignments with other employees and repetitive tasks
• Communicate professionally with leads, supervisors, co-workers, managers, and customers
• Fill in during staff shortages
• Support the shift lead in completing punch-list items
• Use proper personal protective equipment
• Maintain a professional appearance and conduct
• Understand customer service, satisfaction, reporting systems, and the work environment

Cleanroom Technician

• Maintain cleanliness and sanitation of assigned areas
• Perform janitorial duties and follow daily schedules
• Operate motorized cleaning equipment
• Maintain daily upkeep of assigned areas
• Report incidents and hazardous conditions to the supervisor
• Comply with safety rules, policies, and procedures
• Perform work assignments with other employees
• Maintain a clean work area
• Follow company protocols, procedures, policies, and rules
• Communicate professionally with leads, supervisors, coworkers, managers, and customers
• Fill in during staff shortages
• Support the shift lead in completing punch-list items
• Use proper personal protective equipment
• Maintain a professional appearance and conduct
• Understand customer service, satisfaction, reporting systems, and the work environment

• Support business development and growth of GMP Regulated Services business units and Critical Environments
• Support multiple projects concurrently using operations experience focused on GMP compliance and process excellence
• Apply industry best-known methods, Lean Six Sigma methodologies, and improvement tools
• Manage and coordinate services and projects
• Provide technical mentoring to department personnel
• Coordinate GMP Regulated service initiatives with functional area leaders
• Provide data for budgets and help manage multiple cost centers while ensuring compliance
• Complete performance appraisals for direct reports and review staff appraisals
• Create, develop, update, revise, and maintain documentation, policies, programs, procedures, and files
• Ensure compliance with service/project-related regulatory requirements
• Evaluate, select, and implement business solutions and process improvements
• Develop processes, services, and tools to improve efficiency and control costs
• Maintain accurate business documents in accordance with policies and regulations
• Develop or revise task instructions and operational procedures
• Provide updates to appropriate personnel
• Assist with or lead new service introductions and account transitions
• Interact with functional representatives during business-solution selection and implementation
• Communicate business-solution information to functional departments
• Support efficient manufacturing flow design using applicable state-of-the-art technology
• Provide support and training to service personnel and customers
• Implement special projects and assignments
• Coordinate staff travel to other facilities for meetings, service or technology transfers, improvement teams, and Critical Environment training
• Travel to support operational initiatives up to 50% of the time

Critical Environments Director

Account Executive

• Plan, develop, and implement customer strategies for retention of existing business and growth within a specific customer
• Provide direction and develop growth and retention for client-specific programs
• Review research to anticipate competition and market trends and translate customer attitudes of services and relationships
• Consult with development teams on market requirements and product features
• Communicate marketing, operations, communications, sales, and employee-satisfaction strategies from the assigned customer to the executive team
• Coordinate and align strategy with the corporate growth plan
• Work with other departments to develop relationships regarding pricing, positioning, and packaging
• Evaluate and analyze program results and present recommendations for changes in strategy
• Interview, hire, plan, assign, and direct work; conduct performance evaluations; reward and discipline employees; address complaints and resolve problems
• Ensure employees are properly trained on tasks and safety requirements

Account Director

Manager

• Manage company programs and area staff to ensure compliance with contract duties between the company and customer
• Assist with overall safety programs for each site within the assigned area
• Implement and standardize employee safety, attendance, and recognition programs across sites
• Manage and provide direction in preparing forecasts and budgets
• Recommend budget modifications to local management and/or Corporate Finance
• Maintain one-on-one relationships with key customer contacts at each site
• Consolidate and provide weekly Site Reports to the Regional Manager
• Complete scheduled and unscheduled site audits with staff and key customer contacts
• Schedule and manage the QBR calendar for the assigned area
• Develop plans for efficient use of materials, machines, and employees
• Review and provide training and direction on employee communication, InSite, supplies, and equipment purchases
• Manage day-to-day operational activities for a specified area
• Inspect assigned accounts and frequently visit customers
• Assist supervisors in ensuring performance meets customer and SBM specifications
• Conduct interviewing, hiring, work planning, performance evaluations, rewards, discipline, complaint handling, and problem resolution
• Ensure employees are properly trained on tasks and safety requirements
• Perform other assigned duties

Area Manager

Product Marketing

• Keep assigned GMP areas clean and orderly
• Comply with safety rules, policies, and procedures
• Perform work assignments and repetitive tasks in a team
• Maintain clean work areas and take direction from supervisors
• Communicate professionally with leads, supervisors, co-workers, managers, and customers
• Support the shift lead with punch-list items, work orders, and internally identified items
• Use proper personal protective equipment
• Perform sanitization duties in a GMP-controlled environment
• Follow customer and SBM SOPs and procedures
• Respond professionally to customer requests
• Complete cleaning assignments including walls, floors, windows, wipe-downs, maintenance issue reporting, and shutdown cleaning
• Complete daily FN logs accurately and completely
• Act as area fill-in during general staff shortages
• Maintain cleaning equipment and use cleaning compounds and chemicals safely

GMP Technician

On Call

• Perform janitorial duties and duties listed on the daily schedule
• Collect, classify, sort, store, ship, receive, label, clean, recycle, and package special and hazardous waste
• Operate motorized cleaning equipment
• Maintain daily upkeep of assigned areas and a clean work area
• Report incidents and hazardous conditions to the supervisor
• Comply with safety rules, policies, procedures, protocols, and company rules
• Stop at-risk behavior of others and self
• Perform work assignments with other employees and repetitive tasks
• Communicate professionally with leads, supervisors, co-workers, managers, and customers
• Fill in during staff shortages
• Support the shift lead in completing punch-list items
• Use proper personal protective equipment and maintain a professional appearance and conduct
• Provide customer service and understand customer satisfaction
• Understand reporting systems and the work environment

Custodian

• Safely perform assigned floor care functions according to standards, procedures, and regulations
• Perform environmental services and contractual custodial duties as needed
• Wax, strip, buff, clean, and maintain tile, carpet, and brick floors
• Operate and maintain motorized cleaning equipment safely and correctly
• Maintain daily upkeep of assigned areas and keep work areas clean
• Use appropriate chemicals, supplies, safety signs, and personal protective equipment
• Complete work assignments and punch-list items in a timely manner
• Fill in during staff shortages in custodial, recycling, or maintenance functions
• Report safety hazards and stop at-risk behaviors
• Work with employees, supervisors, managers, leads, co-workers, and customers professionally

Strategy

• Develop and scale a holistic custodial equipment strategy across the organization
• Assess the external custodial and operational equipment market, manufacturers, technologies, pricing trends, and innovation
• Conduct market surveys, benchmarking, and competitive analyses to identify best-in-class solutions
• Evaluate equipment options against operational requirements, client needs, performance standards, and long-term business strategy
• Develop recommendations balancing cost, performance, scalability, and risk
• Inform enterprise standards, sourcing strategies, and capital investment decisions with Procurement, Operations, Finance, and Strategy teams
• Provide equipment recommendations and technical input for client RFPs and renewal activities
• Act as a technical advisor during client pursuits
• Visit client sites to assess equipment, utilization, maintenance, and deployment effectiveness
• Advise operations teams and clients on equipment selection, configuration, and utilization
• Identify opportunities to improve productivity, outcomes, safety, and client satisfaction
• Synthesize market intelligence, field observations, and technical analysis into executive-level communications
• Prepare and deliver briefings and presentations to senior leadership, including the CEO
• Engage manufacturers, distributors, and industry experts to validate insights and remain current on market developments
• Support equipment pilots, trials, and evaluations with structured feedback and documented findings
• Represent the organization as a knowledgeable voice on custodial equipment strategy

Director, Custodial Equipment Strategy

• Perform janitorial duties and all duties listed on the daily schedule
• Operate motorized cleaning equipment
• Maintain daily upkeep and cleanliness of assigned areas
• Report incidents and hazardous conditions to the supervisor
• Comply with safety rules, policies, procedures, and company protocols
• Perform work assignments in a team with other employees
• Maintain a clean work area
• Take direction and respond to supervision
• Communicate professionally with leads, supervisors, co-workers, managers, and customers
• Fill in during staff shortages
• Support the shift lead in completing punch-list items
• Use proper personal protective equipment
• Maintain a professional appearance and conduct
• Understand customer service, satisfaction, reporting systems, and the work environment

• Oversee day-to-day account operations and serve as the primary contact for assigned accounts
• Develop and manage client relationships and ensure service levels are achieved
• Resolve client conflicts and employee issues
• Meet client deadlines and oversee account management
• Negotiate contracts, establish budgets, and maximize profitability
• Achieve financial targets and ensure efficient operation of assigned responsibilities
• Support vendor contract negotiations, competitive RFPs, and self-perform opportunity assessments
• Prepare monthly and quarterly portfolio reports and participate in governance meetings
• Collaborate with site managers on vendor program quality, compliance, cost savings, sustainability, and efficiency initiatives
• Administer internal performance audits and drive corrective action plans
• Support regulatory agency inspection reviews
• Enforce company policies and procedures and involve Human Resources when appropriate
• Recruit, hire, structure, evaluate, and develop high-performing teams
• Identify sales opportunities, prepare sales presentations, and track and forecast sales results
• Communicate monthly and quarterly initiative progress to internal and external stakeholders
• Plan, assign, and direct employees’ work with site managers and supervisors
• Provide leadership and convey SBM’s vision and values to team members
• Travel as required and perform other assigned duties

Strategic Solutions Manager

EHS Director

Customer Service Representative

Floor Technician

Cleanroom Technician

Customer Service Representative

Critical Environments Director

Account Director

Area Manager

GMP Technician

Custodian

Floor Technician

Director, Custodial Equipment Strategy

Customer Service Representative

Assistant Account Director