Customer Service Representative

SBM

Customer Service Representative performing janitorial and sanitation duties for SBM Management Services, a global soft-services facilities management provider. Maintaining assigned areas, operating cleaning equipment, and supporting shift leads.

Posted 8/17/2026full-timeTempe • Arizona • 🇺🇸 United StatesMid-LevelSenior💰 $16 - $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in janitorial duties, including the safe operation of cleaning equipment and adherence to safety protocols. Capable of effective communication and collaboration with team members while maintaining a clean and organized work environment.

Highest-signal resume keywords

Janitorial DutiesMotorized Cleaning Equipment OperationSafety and Task Training CertificationBilingual AbilityKnowledge of Cleaning Methods and Chemicals

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cleaning MethodsCleaning EquipmentCleaning CompoundsChemical SafetyAbility to Lift 35 Pounds

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationProfessional Conduct

Tools & Technologies

Personal Protective EquipmentForklift Operation

Certifications & Qualifications

Safety Training CertificationForklift Certification

Industry Keywords

Customer ServiceWork EnvironmentHazard ReportingDaily Upkeep

About the role

Key responsibilities & impact

Perform janitorial duties and all duties listed on the daily schedule
Operate motorized cleaning equipment
Maintain daily upkeep of assigned areas and a clean work area
Report incidents and hazardous conditions to the supervisor
Comply with safety rules, policies, procedures, and company protocols
Perform work assignments with other employees and complete repetitive tasks
Communicate professionally with leads, supervisors, co-workers, managers, and customers
Fill in during staff shortages
Support the shift lead in completing punch-list items
Use proper personal protective equipment and maintain a professional appearance and conduct
Understand customer service, satisfaction, reporting systems, and the work environment

Requirements

What you’ll need

No specific education requirement
3–6 months of training or experience preferred, or equivalent combination of education and experience
May be required to have a valid driver’s license
Completed all safety and task training certification
May be required to be forklift certified
Bilingual ability is a plus
Ability to read and interpret instructions, procedures, manuals, and other documents
Strong verbal and written communication skills
Knowledge of cleaning methods, equipment, cleaning compounds, and chemicals and their safe, efficient use
Ability to lift and/or move up to 35 pounds

Benefits

Comp & perks

Comprehensive benefit packages
Equal employment opportunity workplace