Assistant Account Director

SBM

Assistant Account Director overseeing facilities management services, client relationships, budgets, compliance, teams, and sales for SBM. Driving operational excellence across customer accounts and sites.

Posted 8/5/2026full-timeSan Jose • California • 🇺🇸 United StatesLead💰 $110,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in facilities management, client relationship building, and operational performance metrics. Proven ability to lead high-performing teams while ensuring compliance with regulatory standards and achieving financial targets.

Highest-signal resume keywords

Facilities ManagementClient Relationship ManagementOperational Performance MetricsRegulatory ComplianceTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Budget ManagementContract NegotiationService Level Agreement (SLA) ManagementLabor UtilizationPerformance EvaluationWorkplace SafetyEnvironmental ComplianceJanitorial Industry Best PracticesMicrosoft Office SuiteWorkforce Management Systems

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationAttention to DetailProblem ResolutionConflict Resolution

Tools & Technologies

CMMSFacilities Management Software

Industry Keywords

OSHA RegulationsFacilities ServicesJanitorial OperationsCustomer SatisfactionGovernance Meetings

About the role

Key responsibilities & impact

Oversee day-to-day account operations and serve as the primary contact for assigned accounts
Develop and manage client relationships and ensure service levels are achieved
Resolve client conflicts and employee issues
Meet client deadlines and oversee account management
Negotiate contracts, establish budgets, and maximize profitability
Achieve financial targets and ensure efficient operation of assigned responsibilities
Support vendor contract negotiations, competitive RFPs, and self-perform opportunity assessments
Prepare monthly and quarterly portfolio reports and participate in governance meetings
Collaborate with site managers on vendor program quality, compliance, cost savings, sustainability, and efficiency initiatives
Administer internal performance audits and drive corrective action plans
Support regulatory agency inspection reviews
Enforce company policies and procedures and involve Human Resources when appropriate
Recruit, hire, structure, evaluate, and develop high-performing teams
Identify sales opportunities, prepare sales presentations, and track and forecast sales results
Communicate monthly and quarterly initiative progress to internal and external stakeholders
Plan, assign, and direct employees’ work with site managers and supervisors
Provide leadership and convey SBM’s vision and values to team members
Travel as required and perform other assigned duties

Requirements

What you’ll need

Bachelor's degree in a related field and 5+ years of facilities management or janitorial operations experience
At least 3 years of management experience overseeing multiple sites, client relationships, budgets, and large employee populations
Equivalent combinations of education and experience will be considered
Proven success managing service contracts, operational performance metrics, labor utilization, regulatory compliance, and customer satisfaction in a facilities services environment
Proven ability to build and maintain client relationships, including contract compliance, SLA management, and issue resolution
Knowledge of OSHA regulations, workplace safety, environmental compliance, and janitorial industry best practices
Proficiency with Microsoft Office Suite and workforce management, facilities management, CMMS, or related operational systems
Ability to respond to customer, regulatory agency, and business community inquiries or complaints
Ability to present information and answer questions for managers, customers, employees, and the public
Strong verbal and written communication skills
Ability to manage multiple account management projects simultaneously
Strong attention to detail
Management and supervisory experience, including interviewing, hiring, work assignment, performance evaluations, timecard management, employee discipline, complaint handling, and problem resolution
Ability to ensure employees are trained on tasks and safety requirements
May be required to have a valid driver's license
Ability to sit, talk, listen, and lift or move up to 35 pounds

Benefits

Comp & perks

Comprehensive benefit packages
Equal employment opportunity regardless of protected characteristics