Customer Service Representative

SBM

Customer Service Representative performing janitorial and sanitation duties for SBM’s facilities-management clients. Operating cleaning equipment, maintaining assigned areas, and supporting shift operations in Washington.

Posted 8/5/2026full-timeSeattle • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in janitorial duties, including the operation of motorized cleaning equipment and adherence to safety protocols. Possesses strong communication skills and the ability to work effectively in a team environment while maintaining a professional appearance.

Highest-signal resume keywords

Janitorial DutiesMotorized Cleaning Equipment OperationSafety and Task Training CertificationStrong Verbal and Written Communication SkillsKnowledge of Cleaning Methods and Equipment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Janitorial DutiesMotorized Cleaning Equipment OperationKnowledge of Cleaning MethodsKnowledge of Cleaning CompoundsAbility to Lift and Move Up to 35 PoundsAbility to Perform Repetitive TasksForklift CertificationAbility to Read and Interpret Instructions

Soft Skills

Strong Verbal Communication SkillsStrong Written Communication SkillsTeam CollaborationProfessional Conduct

Tools & Technologies

Motorized Cleaning EquipmentPersonal Protective Equipment

Certifications & Qualifications

Safety and Task Training CertificationForklift Certification

Industry Keywords

Customer ServiceCleaning Equipment CareHazardous Conditions ReportingWorkplace Safety Compliance

About the role

Key responsibilities & impact

Perform janitorial duties and all duties listed on the daily schedule
Operate motorized cleaning equipment
Maintain daily upkeep and cleanliness of assigned areas
Report incidents and hazardous conditions to the supervisor
Comply with safety rules, policies, procedures, and company protocols
Perform work assignments in a team with other employees
Maintain a clean work area
Take direction and respond to supervision
Communicate professionally with leads, supervisors, co-workers, managers, and customers
Fill in during staff shortages
Support the shift lead in completing punch-list items
Use proper personal protective equipment
Maintain a professional appearance and conduct
Understand customer service, satisfaction, reporting systems, and the work environment

Requirements

What you’ll need

No specific education requirement
3–6 months of training or experience preferred, or equivalent combination of education and experience
Completed all safety and task training certification
Forklift certification may be required
A valid driver’s license may be required
Ability to read and interpret instructions, procedures, manuals, and other documents
Strong verbal and written communication skills
Knowledge of cleaning methods and equipment
Knowledge of the upkeep and care of cleaning equipment
Knowledge of cleaning compounds and chemicals and their safe, efficient use
Ability to lift and/or move up to 35 pounds
Ability to perform repetitive tasks
Bilingual skills are a plus

Benefits

Comp & perks

Comprehensive benefit packages
Equal employment opportunity workplace