Account Director

SBM

Account Director driving client retention and growth strategies for SBM’s soft-services facilities-management business. Leading customer programs, cross-functional alignment, and supervisory operations across U.S.

Posted 8/12/2026full-timeSaint Louis • Montana, New Jersey, North Carolina, Texas, Washington • 🇺🇸 United StatesLead💰 $140,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and implementing customer retention strategies, managing employee performance, and aligning departmental goals with corporate growth plans. Proficient in analyzing market trends and translating customer insights into actionable strategies.

Highest-signal resume keywords

Customer Strategy DevelopmentEmployee ManagementMarket Trend AnalysisPerformance EvaluationTraining and Safety Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business ManagementProgram EvaluationStrategic PlanningData AnalysisMarket Research

Soft Skills

Conflict ResolutionCommunicationLeadershipProblem Solving

Certifications & Qualifications

Bachelor’s Degree in Business Management

Industry Keywords

Customer RetentionGrowth StrategyEmployee TrainingPerformance Management

About the role

Key responsibilities & impact

Plan, develop, and implement customer strategies for retention of existing business and growth within a specific customer
Provide direction and develop growth and retention for client-specific programs
Review research to anticipate competition and market trends and translate customer attitudes of services and relationships
Consult with development teams on market requirements and product features
Communicate marketing, operations, communications, sales, and employee-satisfaction strategies from the assigned customer to the executive team
Coordinate and align strategy with the corporate growth plan
Work with other departments to develop relationships regarding pricing, positioning, and packaging
Evaluate and analyze program results and present recommendations for changes in strategy
Interview, hire, plan, assign, and direct work; conduct performance evaluations; reward and discipline employees; address complaints and resolve problems
Ensure employees are properly trained on tasks and safety requirements

Requirements

What you’ll need

Bachelor’s degree in Business Management or a related field from a four-year college or university, or equivalent combination of education and experience
5–8 years of experience
May be required to have a valid driver’s license
Ability to perform essential duties satisfactorily
Supervisory and employee-management experience, including hiring, work direction, performance evaluations, and conflict resolution
Ability to ensure employees are trained on tasks and safety requirements
Ability to meet the role’s physical demands, including regularly sitting, frequently walking and using hands, and occasionally standing

Benefits

Comp & perks

Comprehensive benefit packages