re-tool

Technical Account Manager

• Serve as the primary technical liaison for assigned key accounts and ensure they grow their usage of Retool and its impact on their business.
• Establish regular touchpoints to review customer usage, health, and expansion opportunities.
• Demonstrate in-depth knowledge of the account, including project management aspects such as organizing information about customer key stakeholders, goals, open/action items, risks, and dependencies.
• Document customer use cases and success stories for case studies, testimonials, and EBRs.
• Advocate for the needs of our customers within Retool, ensuring their feedback shapes our product evolution.
• Present technical content, such as sample apps, demos, and our product roadmap to diverse audiences, from engineers to C-suite executives.
• Organize hackathons and workshops to build developer mindshare and drive adoption at our accounts.
• Address technical challenges in Retool by providing solutions directly or coordinating with our product engineering teams.
• Identify and address barriers hindering customers from fully adopting Retool, using a mix of content, education, and training.
• Continuously evolve and improve customer engagement by contributing to our post-sales processes and resources.
• Contribute to the growth and development of the TAM team by participating in the hiring process.

Technical Account Manager, Enterprise

Revenue Operations

• You will be an integral part of the GTM team, focusing on the analysis and reporting of key metrics that drive decision-making at the executive level.
• Developing and refining metrics reporting for leadership meetings to ensure decision-makers have accurate and timely information.
• Conducting ad hoc data analysis to uncover insights, identify trends, and recommend process improvements.
• Collaborating with Sales, Marketing, and Operations teams to streamline workflows and enhance the efficiency of our GTM processes.
• Supporting the implementation of new systems and technologies that improve data collection and analysis capabilities.
• Assisting in the development and refinement of GTM strategies through detailed, data-driven analysis.
• Take ownership of data analysis and reporting for all GTM activities, ensuring stakeholders have the insights needed to make informed decisions.
• Identify and implement process improvements across GTM operations to support scaling and efficiency.

Revenue Operations Manager, Marketing

• Develop and implement a global enablement strategy that aligns with the company’s business objectives and growth targets.
• Lead and manage the global enablement team, providing direction, coaching, and support to ensure high performance and professional growth.
• Collaborate with senior leadership, including Sales, Marketing, and Product, to align enablement initiatives with company priorities.
• Design and deliver comprehensive enablement programs that include onboarding, continuous learning, product training, sales methodologies, and best practices.
• Oversee the strategy to develop and maintain a repository of enablement content, including playbooks, competitive analysis, product information, case studies, and training materials.
• Implement scalable enablement technologies and platforms to deliver training and resources effectively across global teams, customers, and partners.
• Establish key performance indicators (KPIs) and metrics to measure the effectiveness of enablement programs and initiatives.
• Continuously assess and improve enablement strategies based on feedback, performance data, and industry best practices.
• Provide regular reports and insights to senior leadership on the impact and ROI of enablement efforts.
• Foster a culture of collaboration and knowledge sharing across global teams to drive consistent messaging and customer engagement.
• Partner with Product Management and Marketing to ensure sales and technical sales teams are equipped with the latest product updates, competitive positioning, and go-to-market strategies.
• Act as a liaison between the field and corporate teams to identify enablement needs and develop solutions that address them.

Head of Global Revenue Enablement

Program Manager

• Drive growth and operational excellence across global channel partner ecosystem (solutions, services, VARs).
• Design and scale Retool’s partner program—define systems, processes, and frameworks to manage partners globally.
• Develop and execute strategies to help scale the global channel ecosystem.
• Assess existing partnerships and identify new high-potential partners to pursue.
• Recruit, evaluate, and onboard new partners to align with Retool’s standards and objectives.
• Design and deliver training, resources, and enablement materials to ensure partner readiness.
• Drive partner-sourced and influenced pipeline through proactive engagement.
• Oversee partner deal processes from opportunity vetting to sales hand-off ensuring smooth execution.
• Act as primary contact for long-tail partners handling business and light technical inquiries.
• Continuously improve partner processes, tools, and resources to enhance experience and scalability.
• Track and report on partner performance, pipeline impact, and program health using data-driven insights.
• Manage operational workflows including invoicing, documentation, and contract processing.
• Partner with Sales, Marketing, and Product teams to align on GTM strategies and co-sell motions.

Partner Channels and Programs Manager

Product Designer

• Design scalable identity and permission management systems that are both powerful and intuitive
• Create seamless billing and pricing experiences that inspire trust and clarity for enterprise customers
• Partner with cross-functional teams to ensure Hub features integrate smoothly across the product
• Anticipate enterprise needs, designing systems that will scale with customers’ complexity over time
• Perform user research to identify problems and validate solutions
• Produce the artifacts needed—specs, sketches, wireframes, mockups, prototypes, or code—to take UI ideas from conception to production
• Participate in design reviews and share work regularly with designers, cross-functional teams, leadership, and the company
• Contribute to Retool’s design system and component library
• Help establish design team processes and uphold high standards for design and product quality

Analytics Engineer

• Build and maintain scalable ETL pipelines
• Design our Analytics and Business Intelligence architecture, assessing and implementing new technologies where fitting
• Work with our engineering teams to ensure robust instrumentation across areas of the product
• Become a subject matter expert on Retool’s data sources — understand their context and limitations, and maintain data lineage documentation to promote transparency for end users
• Support data governance efforts, ensuring alignment with all data privacy standards and regulations
• Participate in code reviews, advising on and adhering to coding standards and best practices
• Partner with business teams to deploy robust reports and analyses, surfacing key insights that shape Retool’s future direction
• Develop dashboards and define metrics that drive key business decisions
• Take ownership of our data stack to ensure that teammates are able to access the data they need to make decisions and that technical teams are able to quickly implement events
• Develop data sets to streamline operations, inform strategic priorities, and generate product insights
• Help define our data team structure and operating rhythm for the future; collaborate with stakeholders across finance, marketing, engineering, product, operations, and support

Full-stack Engineer

• Own the foundational systems and tooling of our core codebase.
• Collaborate with product engineering teams to identify their platform needs and provide solutions.
• Evangelize best practices for software development, testing, and deployment.
• Lead and contribute to high-impact projects including building primitives for reliable and efficient database access, upleveling our feature-flagging system, enhancing our testing harnesses (backend, frontend, end-to-end, visual regression), and making large-scale changes across our codebase to improve code quality (such as type safety).
• Own end-to-end projects, talk with customers, and support the growth of Retool—the product and the business.

Software Engineer, Internal Platform

Product Manager

• Develop a clear point of view on the automation software market and Retool’s role in it.
• Define the product strategy and roadmap for Retool Workflows and Agents.
• Partner with engineering and design to translate ambiguous problems into clear product bets, driving them from concept through adoption.
• Work with GTM teams to position Retool’s automation capabilities, craft narratives that resonate with customers, and ensure alignment on launch and adoption goals.
• Build strong feedback loops with customers to validate ideas, measure impact, and continuously refine Retool’s automation offering.
• Set the foundations for scale: establish the metrics, processes, and team structure needed to grow this product area into a core pillar of Retool’s business.
• Drive execution across product strategy, customer discovery, roadmap definition, GTM alignment, and building foundations for scale.

Product Lead, Automation

• Drive the architectural design and redesign of core Retool backend services, ensuring robustness, security, and efficiency (secure sandboxing, connection pooling, streaming).
• Use secure runtime and sandboxing technologies like WASM and seccomp filters.
• Own production services running in Amazon Elastic Kubernetes Service (EKS).
• Own end-to-end projects, talk with customers, and support growth of Retool—the product and the business.
• Collaborate across teams to implement secure, scalable backend systems and resolve production issues.

Software Engineer, Core Services

Financial Planning and Analysis

• Partner deeply with Sales and TCX (Technical Customer Experience) leaders to support strategic decision-making and initiative prioritization
• Build and improve GTM financial models we use to run the business, including Bookings, Sales Capacity, Pipeline, and Expansion models
• Drive annual planning and forecasting processes for top-line and GTM investments in Sales and TCX
• Develop and improve metrics to measure Sales and TCX performance
• Deliver timely reporting packages with insights into growth levers and GTM performance
• Partner cross-functionally to improve processes and systems supporting our path toward IPO-readiness
• Drive projects to improve predictability of top-line results, identify efficiency gains, and chart the path for future growth

Strategic Finance Manager

Business Development Rep

• Generate a qualified pipeline to support sales and customer engineering teams
• Identify and prospect into target accounts (from venture-backed high-growth technology companies to Fortune 500s)
• Develop a keen understanding of the Retool product and value proposition
• Send personalized and creative outbound campaigns and book qualified meetings for the sales team
• Build, test, and measure different outbound strategies iteratively
• Conduct discovery to understand prospects’ business and technical challenges and articulate Retool's value
• Achieve daily, weekly, and quarterly metrics
• Maintain Salesforce hygiene to enable pipeline analysis and reporting

Business Development Representative

• Build, integrate, and evangelize observability platforms and solutions for products and internal systems
• Drive adoption of observability solutions and ensure they drive value for the company
• Build and deploy observability solutions that make products highly available, scalable, reliable, and observable
• Design and build solutions for collection, delivery, analysis, and visualization of metrics, logs, and traces
• Work with engineers, designers, product managers and customer support to instrument and implement observability into products and internal apps
• Build orchestration and automation tooling around off-the-shelf solutions (e.g. Datadog, Grafana) and custom solutions to meet unique needs
• Be involved in development of scalable, distributed software systems supporting a globally distributed customer base
• Coach and mentor other software engineers and provide leadership in defining and refining development processes

Software Engineer, Observability

Engineering Manager

• Lead a team dedicated to enabling data connectivity and usage across Retool.
• Ensure users can effortlessly connect, manage, and utilize data from a wide array of sources to build powerful internal tools.
• Build resilient backend infrastructure, drive feature development, and deepen integration with the platforms that power Retool.
• Ensure data is readily available and scalable to support new use cases built on Retool.
• Tackle product questions such as empowering users to leverage critical data sources, enabling connection of any type of data source, and enabling unified data models across diverse sources.
• Take ownership, drive outcomes, inspire high standards, and continuously improve the environment for engineers.

Engineering Manager, Core Data and Resource Auth

• Develop a clear point of view on the enterprise software market and Retool’s role in it
• Define the product strategy and roadmap for Retool’s enterprise capabilities, making deliberate tradeoffs about where to play
• Partner with engineering and design to translate ambiguous problems into clear product bets and drive them from concept through adoption
• Work with GTM teams to position Retool’s enterprise offering, craft narratives for CIOs and IT leaders, and ensure alignment on launch and adoption goals
• Build strong feedback loops with customers to validate ideas, measure impact, and continuously refine Retool’s enterprise platform
• Set the foundations for scale: establish metrics, processes, and team structure needed to grow this product area into a core pillar of Retool’s business
• Lead customer discovery, roadmap definition, and cross-functional execution with engineers, designers, GTM, and leadership

Product Lead, Enterprise

• Provide analytical support and reporting to optimize GTM efforts across regions including San Francisco, New York, and London
• Partner with Sales and SDR leadership to develop reporting, uncover performance insights, and drive high-impact process improvement
• Conduct ad hoc and recurring analyses to identify trends, diagnose bottlenecks, and support strategic GTM decision-making
• Own and evolve key operating cadences, including dashboards, funnel reviews, and QBRs
• Collaborate cross-functionally with Marketing, Finance, Enablement, and Systems to optimize workflows, tooling, and handoffs across the funnel
• Support the implementation and enhancement of systems and tools that improve GTM data infrastructure, reporting accuracy, and process scalability
• Focus on analysis and reporting of key metrics that drive decision-making at the executive level

Revenue Operations Manager

• Lead and scale a global high-performing team focused on enabling GTM leaders to execute with precision and speed across AMER & EMEA
• Serve as the connective tissue across Sales, Marketing, TCX, and Finance, ensuring teams are aligned around shared goals and insights
• Own GTM planning cycles (capacity planning, territory design, quota setting) in partnership with Strategic Finance
• Design and evolve the systems, processes, and workflows that support GTM teams with simplicity, clarity, and scalability
• Translate data into insights that drive decision-making, from day-to-day operations to board-level strategy
• Build and maintain a culture of trust, curiosity, and continuous improvement within RevOps and across GTM
• Partner with leadership to proactively identify and remove friction in the customer lifecycle from lead to renewal
• Report into the executive team and lead a team of 12 operators
• Develop reporting and insights that shape executive and board-level strategy
• Ensure GTM tech stack enables teams and champion operational excellence across the customer journey

Global Head of Revenue Operations

• Design user-friendly interfaces that make system health, reliability, and performance easy to monitor at a glance
• Collaborate with engineering to visualize complex data in ways that empower customers, not overwhelm them
• Shape the tools that help builders quickly debug problems and trust their apps at scale.
• Evangelize design solutions that make observability a first-class, intuitive part of the Retool experience
• Perform user research to identify problems and validate solutions
• Produce the artifacts needed—specs, sketches, wireframes, mockups, prototypes, or code—to take UI ideas from conception to production
• Participate in design reviews and share work regularly with designers, cross-functional teams, leadership, and the company
• Contribute to Retool’s design system and component library
• Help establish design team processes and uphold high standards for design and product quality

Product Designer, Observability

Sales Development Rep

• Create Pipeline: You will be responsible for articulating the Retool value proposition and generating a qualified meetings from inbound trial sign-ups, demo requests, and product signups that contribute to pipeline and revenue
• Qualify Prospects: You will be following up with inbound leads and reaching out to other prospects from those same accounts that may not yet be familiar with Retool. You will follow the Retool playbook to lead high-level discovery calls to understand our prospects challenges and goals, identify additional areas where Retool can create value, and determine fit for the Retool before introducing to a Retool AE
• Become a Product Expert: Clearly communicate the Retool value proposition uniquely to each customer and how Retool may benefit them. Many of our prospective customers have specific business projects they use Retool for, so you’ll need to become familiar with Retool, be comfortable learning about business use cases, and proactively seek help from the Retool leadership team when required.
• Own Your Outreach: Develop strategies that improve the experience of our prospects and the inbound SDR process
• Collaborate & Share Best Practices: You will be working with other SDR’s, SDR Leadership, Account Executives, our Marketing team, and our Support team to give feedback, and help the Retool GTM team improve. You will also help to ramp new SDR’s, and contribute to a collaborative team environment.
• Our Customers: You will ensure that every action taken is with the customer experience in mind to preserve and improve the Retool name, giving Retool’s users a best-in-class experience, every time.
• Develop creative messaging strategies to best reach our new users
• Generate sales pipeline by scheduling qualified meetings with our prospects
• Become a subject matter expert in how Retool solves business needs
• Lead Zoom Discovery Call conversations with new users to better understand their business needs and connect Retool value proposition
• Maintain a clean and organized book of accounts using Salesforce and other common SaaS technologies.
• Relay product and user feedback to internal teams all across Retool
• Achieve daily, weekly, and quarterly metrics
• Strive to increase conversion rates across all lead sources
• Work to improve the skillsets required to promote into a Business Development Representative, Account Executive, or Sales Engineering role

Inbound Sales Development Representative

Support Engineer

• Communicate with developers of all sizes to help unblock technical issues
• Answer difficult Retool development questions and troubleshoot database and API connections
• Brainstorm app structure and best practices with customers
• Research new topics and report back to customers on recommended approaches
• Diagnose, troubleshoot, and solve customer problems often via live troubleshooting or impromptu screen-shares
• Work with other support engineers and software engineers and help train new coworkers
• Troubleshoot data structures, SQL queries, API authentication, and production infrastructure incidents

Digital Marketing

• Create and execute digital marketing strategy to accelerate pipeline and scale channels for Retool’s internal-tools development platform
• Plan, execute and manage digital programs such as webinars, content syndication, review sites, and presence on forums and directories
• Coordinate with Integrated Campaigns, Product Marketing, Performance Marketing, Operations, Sales and BDR teams to align strategy and SLAs
• Build and maintain Retool’s presence on review sites, online directories and online forums
• Run experiments and evaluate key success metrics (performance, ROI) to optimize programs and budget distribution
• Create programs targeting every stage of the demand funnel to accelerate pipeline generation
• Build streamlined reporting processes and communicate impact to stakeholders
• Interact with customers and prospects to understand voice of the customer and inform strategy
• Work hybrid with frequent cross-functional collaboration and in-person San Francisco office presence

Digital Marketing Manager

Brand Designer

• Retool's visual identity is in its infancy with potential to expand and grow in how it applies to various aspects of the business. As a brand designer you will play a key role in helping explore and define future looks. You’ll advocate for brand systems while still finding opportunities to break out and explore new territories, iterating through conceptual approaches for a brand that stands out in a sea of generic SaaS businesses. We’re not interested in playing it safe—we want to win hearts and minds of software developers.
• In this role, you’ll partner with marketing to produce work across email marketing, events, landing page, social media, paid digital advertising, slide decks, reports, whitepapers, one-pagers, field marketing.
• Extend and translate established brand systems into production-ready assets for strategic marketing initiatives.
• Help explore and maintain a flexible brand system for Retool that scales.
• Collaborate with the brand team to establish how Retool’s visual identity is strategically expressed across all experiences.
• Act as a champion for the brand and how design is applied globally.
• Present your work to cross-functional partners, understand their needs and translate them into design solutions.
• Design through iteration, experimentation and learned user behaviors.
• Ensure consistency in brand work across all marketing channels while seeking opportunities to experiment and grow the capabilities of our visual system.
• Be an active participant in design at Retool, providing thoughtful feedback across design and product teams in critiques, reviews, and more.