Customer Success Operations Manager
Ironclad
Product Lead, Enterprise
re-tool
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • 🇺🇸 United States
Visit company websiteSalary
💰 $223,215 - $272,500 per year
Job Level
Senior
About the role
- Develop a clear point of view on the enterprise software market and Retool’s role in it
- Define the product strategy and roadmap for Retool’s enterprise capabilities, making deliberate tradeoffs about where to play
- Partner with engineering and design to translate ambiguous problems into clear product bets and drive them from concept through adoption
- Work with GTM teams to position Retool’s enterprise offering, craft narratives for CIOs and IT leaders, and ensure alignment on launch and adoption goals
- Build strong feedback loops with customers to validate ideas, measure impact, and continuously refine Retool’s enterprise platform
- Set the foundations for scale: establish metrics, processes, and team structure needed to grow this product area into a core pillar of Retool’s business
- Lead customer discovery, roadmap definition, and cross-functional execution with engineers, designers, GTM, and leadership
Requirements
- Experience defining and shipping products in ambiguous, fast-changing markets, ideally 10+ years of experience
- Strong synthesis skills: parse a noisy competitive landscape, distill customer needs, articulate strategy
- Execution focus: balance vision with pragmatism, set roadmaps driving outcomes in 6–12 month windows
- Comfort with deeply technical products and customers; able to collaborate with engineers and speak the language of developers
- Curiosity and conviction: seek input widely but able to take a stand and drive decisions
- Collaborative leadership style; ability to rally cross-functional teams and inspire confidence at tactical and executive levels
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Equity (additional compensation)
- Commission/bonuses (position-dependent)
- Comprehensive benefit plan
- Hybrid work location
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product strategyroadmap definitioncustomer discoverymetrics establishmentcross-functional executionenterprise softwareproduct developmentimpact measurementtechnical product knowledgeexecution focus
Soft skills
synthesis skillscollaborative leadershipcuriosityconvictioncommunicationinspirationvision balancingpragmatismcustomer engagementteam alignment
