Support Engineer

re-tool

full-time

Posted on: 9/5/2025

Origin: • 🇺🇸 United States

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💰 $87,000 - $146,100 per year

JuniorMid-Level

AWSAzureCloudDockerGoogle Cloud PlatformJavaScriptKubernetesNoSQLReactSQL

About the role

Communicate with developers of all sizes to help unblock technical issues
Answer difficult Retool development questions and troubleshoot database and API connections
Brainstorm app structure and best practices with customers
Research new topics and report back to customers on recommended approaches
Diagnose, troubleshoot, and solve customer problems often via live troubleshooting or impromptu screen-shares
Work with other support engineers and software engineers and help train new coworkers
Troubleshoot data structures, SQL queries, API authentication, and production infrastructure incidents

2-4 years of experience working in technical and customer-facing roles
Intermediate understanding of JavaScript and web development
Experience supporting a SQL or NoSQL database management system
Ability to communicate effectively through writing and in person
Ability to think on your feet and come up with creative solutions to non-obvious problems
Ability to empathize with customer challenges
Proven ability to diagnose and resolve complex issues in high-availability, production web environments
Strong understanding of RESTful APIs, latency bottlenecks, and error handling in web services
Ability to diagnose infrastructure-related incidents affecting SaaS uptime, including degraded service performance and regional outages
Holds a relevant cloud certification such as AWS Certified Cloud Practitioner, AWS Certified Solutions Architect, Google Cloud Associate Cloud Engineer, or equivalent
Advanced knowledge of cloud infrastructure (AWS, Azure, GCP), containerization (Docker, Kubernetes), and enterprise authentication systems (OAuth 2.0, SAML, Okta)
Bonus points if you know React and can fix minor bugs in our codebase
Working hours: 5pm to 2am PST