Business Case Technical Support
Fullsteam
LinuxSQL
Salary
💰 $87,000 - $146,100 per year
Job Level
JuniorMid-Level
Tech Stack
AWSAzureCloudDockerGoogle Cloud PlatformJavaScriptKubernetesNoSQLReactSQL
About the role
- Communicate with developers of all sizes to help unblock technical issues
- Answer difficult Retool development questions and troubleshoot database and API connections
- Brainstorm app structure and best practices with customers
- Research new topics and report back to customers on recommended approaches
- Diagnose, troubleshoot, and solve customer problems often via live troubleshooting or impromptu screen-shares
- Work with other support engineers and software engineers and help train new coworkers
- Troubleshoot data structures, SQL queries, API authentication, and production infrastructure incidents
Requirements
- 2-4 years of experience working in technical and customer-facing roles
- Intermediate understanding of JavaScript and web development
- Experience supporting a SQL or NoSQL database management system
- Ability to communicate effectively through writing and in person
- Ability to think on your feet and come up with creative solutions to non-obvious problems
- Ability to empathize with customer challenges
- Proven ability to diagnose and resolve complex issues in high-availability, production web environments
- Strong understanding of RESTful APIs, latency bottlenecks, and error handling in web services
- Ability to diagnose infrastructure-related incidents affecting SaaS uptime, including degraded service performance and regional outages
- Holds a relevant cloud certification such as AWS Certified Cloud Practitioner, AWS Certified Solutions Architect, Google Cloud Associate Cloud Engineer, or equivalent
- Advanced knowledge of cloud infrastructure (AWS, Azure, GCP), containerization (Docker, Kubernetes), and enterprise authentication systems (OAuth 2.0, SAML, Okta)
- Bonus points if you know React and can fix minor bugs in our codebase
- Working hours: 5pm to 2am PST
