re-tool

Account Manager, Mid-Market

re-tool

full-time

Posted on:

Location Type: Remote

Location: Remote • California • 🇺🇸 United States

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Salary

💰 $119,238 - $230,460 per year

Job Level

Mid-LevelSenior

About the role

  • Close net new revenue through customer expansion and cross-selling new Retool products.
  • Execute successful contract renewals.
  • Drive quality pipeline growth with new products, application use cases, product updates, and marketing-driven events.
  • Understand our customer use cases and their business initiatives to optimize Retool usage and to introduce new use case ideas.
  • Deliver optimal forecasts and commercial outcomes by running strategic sales processes with a consistent sales methodology (MEDDPICC, Value Based selling).
  • Evaluate core usage trends, articulate Retool's impact, and provide strategic recommendations during account reviews.
  • Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution.
  • Manage customer expectations with clear communication skills and reliable follow ups.

Requirements

  • Professional experience in a sales or customer service role in the mid-market space (100-1,000 employees).
  • Consistent track record of hitting and exceeding quotas for new and expansion business.
  • Ability to conduct discovery calls to identify opportunities and build pipeline.
  • Strong multitasking and organizational skills.
  • Excellent written and verbal communication skills.
  • Demonstrated ability to position proposals, negotiate terms, and close deals.
  • Proven track record of meeting or exceeding quotas and receiving positive customer feedback.
  • Proficiency with common customer relationship management software, such as Outreach, Salesforce and LinkedIn SalesNavigator.
  • Professional certification a plus (ex: from Strategic Account Management Association).
Benefits
  • Medical
  • Dental
  • Vision
  • 401(k)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
sales methodologyMEDDPICCValue Based sellingpipeline growthcontract renewalsdiscovery callsnegotiationquota achievement
Soft skills
communication skillsmultitaskingorganizational skillscustomer servicerisk managementstrategic recommendationscustomer expectations management
Certifications
Strategic Account Management Association certification