Technical Account Manager

• Serve as the primary technical liaison for assigned key accounts and ensure they grow their usage of Retool and its impact on their business.
• Establish regular touchpoints to review customer usage, health, and expansion opportunities.
• Demonstrate in-depth knowledge of the account, including project management aspects such as organizing information about customer key stakeholders, goals, open/action items, risks, and dependencies.
• Document customer use cases and success stories for case studies, testimonials, and EBRs.
• Advocate for the needs of our customers within Retool, ensuring their feedback shapes our product evolution.
• Present technical content, such as sample apps, demos, and our product roadmap to diverse audiences, from engineers to C-suite executives.
• Organize hackathons and workshops to build developer mindshare and drive adoption at our accounts.
• Address technical challenges in Retool by providing solutions directly or coordinating with our product engineering teams.
• Identify and address barriers hindering customers from fully adopting Retool, using a mix of content, education, and training.
• Continuously evolve and improve customer engagement by contributing to our post-sales processes and resources.
• Contribute to the growth and development of the TAM team by participating in the hiring process.

Technical Account Manager – Strategic

HPC Technical Account Manager

Technical Services Manager

Technical Account Manager

Technical Account Manager

Technical Account Manager