Manager

• Manages routine special serviced loans and/or portfolios of customers of medium complexity and performs transaction analysis with the goal of minimizing losses and optimizing resolution.
• Gathers financial data, prepares analysis and develops workout strategy and alternatives for a portfolio.
• Reviews relevant documents and transaction deal structure.
• Negotiates workout options with customers to reduce risks and losses.
• Works with internal and external business partners and borrowers to better secure collateral coverage.
• Adheres to established policies, procedures and regulations.
• Evaluates asset or customer's cash flow, balance sheet, long-term business plans, and other relevant financial information.
• Performs site inspections for properties managed by special assets.
• Works with internal and external business partners, which may include outside counsel, on negotiations and documentation to mitigate risk.
• May serve as a mentor to peers.

Senior Special Assets Manager – Special Servicing

Scrum Master

• Draws on past experience, supports and facilitates a number Scrum Team(s) with varying levels of complexity in various functions by fostering Agile values and practices
• Ensures team adherence to Agile principles
• Provides coaching to the team(s), including newly formed teams, on how to execute the Scrum Framework
• May provide guidance to less experienced Scrum Masters
• Organizes and facilitates ceremonies
• Recommends and executes on improvement opportunities to optimize velocity and while mitigating risk
• Tracks and communicates the overall team progress providing visibility to stakeholders
• Takes a broader perspective to provide solutions to complex challenges
• Serves as a filter to remove impediments to progress identified by the team(s)
• Protects the team(s) from outside influences to ensure the team remains focused on Scrum Team priorities
• Partners with the Product Owner(s) to ensure the backlog items are prioritized based on business value and ready for the team(s)

Senior Scrum Master

Digital Marketing

• working within the content management system - Adobe Experience Manager (AEM)
• conducting front end customer facing developer activities
• deliver the technical design and development of complex user interfaces
• deliver design and development specifications for user-friendly and effective graphics, page layouts, icons, objects, navigation and templates
• participate in coding, testing, implementation and documentation of front-end development
• analyze user experience on graphics, page layouts, icons, objects, navigation and templates
• maintain and upgrade interface functionalities for specific requirements
• actively participate in code and design review
• facilitate posting of data, programs, forms, HTML pages and graphic images for existing and new applications
• leverage modern tools and techniques to develop clean, efficient, and reusable code

Senior UX Developer – Digital Marketing

• Manage relationships as the primary daily contact person/traffic manager for Digital localization services
• Work as the traffic manager between the teams managing English content for PNC.com, WBA, and Mobile (designers, producers, developers, testing), PNC Language Services, and multiple vendors.
• Work directly in Adobe Experience Manager and with TransPerfect to resolve localization issues
• Provide hands-on management during analysis, design, development, testing, implementation, and post implementation phases of Spanish content
• Support the translation team by resolving questions and issues related to: source materials, target-language issues, Digital translation tools, and any other issues impacting successful on-time delivery of projects
• Build and improve the tracking system in collaboration with Digital Data Science & Analytics - for recording metrics to ensure and prove that the performance of our services, to ensure quality and timeliness of localization services
• Develop new performance metrics: help identify strengths and weaknesses of the current translation processes by measuring key production factors
• Own and manage the LTP Product backlog and work with BSAs, Scrum Masters, and POs to implement stories and changes to Localization product set across 7+ applications

Senior Digital Product Manager – Digital Marketing

Product Manager

• Partner with key stakeholders to develop/evolve the roadmap for the crypto custody offering
• Coordinate cross-LOB crypto initiatives to identify opportunities to share infrastructure, enable multi-LOB usage, and enable other digital asset capabilities
• Lead agile crew(s) performing development work on crypto solutions
• Translate business requirements and business strategy into actionable agile stories
• Prioritize crypto development work backlog
• Coordinate with project managers, technology team, and controls partners for Change Governance
• Act as resource for client-facing team to address product questions, provide training and communications
• Partner with Marketing, Training, Communications to develop client and internal support materials, training, etc.
• Manage the pricing/fee structure for crypto currency offering
• Conduct competitive analysis and recommends enhancements to the platform
• Partner with Operations, Technology, Digital, and Product Owner to influence end-to-end processes supporting
• Coordinate with 2LOD partners to develop/maintain account agreements and disclosures
• Own product controls related to crypto products

Digital Asset/Crypto Product Manager – Lead

Operations

• ensures daily operational excellence
• verifying that all core systems are functioning properly
• connects with team members to assess workloads and address immediate concerns
• leads or participates in daily team huddles to review work reports and escalations
• approves service requests through the portal
• assists team members with past due items and account issues
• supports loan administrators in managing their portfolios
• participates in leadership meetings
• collaborates with technology partners on system enhancements and project implementations
• ensures team certifications and training remain current
• monitoring audit controls and compliance items
• maintains and updates departmental procedures
• oversees end of day processes to ensure work completion and accuracy

Operations Manager – Commercial

Full-stack Engineer

• Provide detailed technical design and development of software solutions
• Propose & design software solutions to address complex business needs
• Write code, test and deploy software
• Prepare technical and procedural documentation required for software
• Maintain and debug software
• Mentor junior developers
• Drive engineering excellence, ensure code quality, and contribute to process and tooling improvements

Senior Software Engineer – Lending Technology, Payments

Data Analyst

• Own daily campaign execution in SFMC: data extension management, email content build, dynamic content, build and manage automations, quality assurance, and email deployment
• Stand up Adobe Journey Optimizer for email sends: collaborate with MarTech to configure connections; design journeys, testing and governance; document operational playbooks and train users
• Consultation on Best Practices: provide guidance on template architecture, accessibility, mobile rendering, inbox placement, etc.; establish standards for risk mitigation, testing, and quality assurance
• Monitor technology & privacy updates: track and interpret provider changes (e.g., inbox privacy features, anti‑spam updates), translate into recommendations to minimize impact to PNC Marketing
• Deliverability management: partner on authentication (SPF/DKIM/DMARC), work with deliverability vendor partner to understand potential issues and works toward resolution, understand best deliverability practices
• Data & analytics: understanding integrations with other MarTech platforms, knowledge of available data to be used for analytics, and expertise on how to leverage data
• Compliance & governance: follow approved email marketing related controls, coordinate with Privacy and/or Compliance when appropriate to ensure compliance with all regulations, define standard operating practices and ensure adherence
• Process excellence: standardize intake, enforce SLAs, and continually optimize working models with Growth Marketing and Marketing Operations

Senior Business Analytics Manager – Email Marketing

Account Executive

• Builds the retail customer base through proactive, outbound quality sales conversations
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience
• Sells the bank's products and services to existing and prospective clients outside of branch in non-PNC locations
• Identifies and independently acts upon sales opportunities to achieve assigned sales goals
• Responsible for establishing connections between clients and PNC partners based on clients' financial needs and goals
• Grows customer household relationships through onboarding new clients and building a strong pipeline of appointments for branch and PNC partners
• Demonstrates value for customers to achieve greater financial well-being by driving deep needs-based conversations
• Creates an exceptional customer experience at events in a variety of external locations to drive desired acquisition, customer loyalty and increased share of wallet
• Strengthens client relationships through planning continued on-site events

Financial Sales Consultant

Account Manager

• Develop, grow, maintain, and support PNC Dealer Finance’s indirect auto business within the assigned market.
• Manage strategic performance and reporting for the assigned market.
• Train and enhance indirect dealer relationships with strong consultative skills to ensure successful partnerships.
• Utilize exceptional verbal and written communication skills to effectively sell the indirect auto program.
• Demonstrate knowledge and proficiency in using the customer relationship management system (EDGE).

Dealer Relationship Manager I – Indirect Auto

Program Manager

• Manage large-scale programs across the CTO scope of work, ensuring successful delivery of infrastructure and data center projects.
• Drive program execution with a strong focus on timelines, quality, and risk mitigation.
• Build and maintain strong relationships with internal teams and external partners to ensure alignment and transparency.
• Provide guidance and leadership to project managers, fostering a culture of collaboration and continual improvement.
• Identify, assess, and mitigate risks to ensure program success.
• Deliver clear and concise updates on program progress, challenges, and solutions to senior leadership and stakeholders.
• Champion best practices and continuous improvement initiatives within the PMO.

Program Manager III – Technology Office

Support Engineer

• Apply specialty product knowledge to the day-to-day servicing of a portfolio of commercial real estate loans with elevated borrower relationships and/or complexity to include increased communication and autonomy.
• Support the day-to-day servicing of a portfolio of commercial real estate loans, ensuring compliance with loan document, accurate processing of transactions and timely reporting to stakeholders.
• Analyze and interpret complex loan agreements to accurately apply loan terms in loan servicing activities.
• Resolve non-compliant issues through written and verbal communication with both internal and external parties.
• Review and process loan payments, escrows and reserve account disbursements.
• Assist in the preparation of periodic reporting including investor, internal and regulatory reports.
• Perform covenant compliance testing.
• Maintain accurate and up-to-date loan servicing records in the servicing system.
• Support the onboarding of new loans and the transition of paid-off or transferred loans.
• Support tax and insurance administration.
• Perform collection activities on delinquent accounts.
• Review reports to identify exceptions, ensure quality and contribute to risk mitigation efforts.
• Serve as a subject matter resource and may provide specialty product training.

Senior Loan Support Analyst – Investor Reporting

• Drive digital strategy across business segments to optimize digital experience
• Monitor the marketplace to assess digital experience trends and results
• Partner with marketing leadership on investment cases
• Coordinate with IT and vendors for timely delivery
• Maintain compliance with data privacy and security standards
• Lead budget planning and vendor negotiations
• Promote adoption of new capabilities and best practices

Lead Digital Product Manager – Data & Decisioning Platforms

Consultant

• Perform qualitative and quantitative assessments of all aspects of models, including data quality and integrity, theoretical assumptions and methodologies, and performance testing.
• Assess conceptual soundness and performance of models based on detailed model documentation and testing results.
• Perform independent testing of model assumptions.
• Apply quantitative tools and techniques to measure and analyze model risks.
• Evaluate identified model risks and provide clear conclusions on model strengths and limitations.
• Maintain ongoing communication with model stakeholders such as developers, owners and reviewers.
• Prepare comprehensive validation reports for internal/external communications and/or regulatory compliance, using applicable templates.
• Build effective relationships with key stakeholders, including model owners and model developers.
• Communicate validation results and insights clearly and concisely to both technical and non-technical audiences, including regulatory staff members.
• Collaborate within the Model Risk Management team to enhance validation processes and contribute to the continual improvement of model risk management practices within the organization.

Quantitative Analytics and Model Consultant – Asset & Liability Management, Treasury Models

Artificial Intelligence

• Partner with the Data and Automation governance and engineering teams, legal, risk and compliance to support the development and execution of comprehensive risk management strategies for the firm's artificial intelligence program.
• Drive informed risk management decision making and practices for the firm's GenAI activities
• Engage with first line of defense colleagues to identify risk areas, concerns, patterns and trends
• Lead second line of defense identification, assessment, monitoring and reporting of risks relating to GenAI activities, (existing and emergent)
• Provide effective and credible risk management challenge and oversight of GenAI governance framework and deployment
• Engage deeply with technical teams to evaluate technical implementations (e.g. RAG architectures, prompt injection defenses, output monitoring) and embed governance checkpoints into CI/CD pipelines.
• Prepare concise executive level presentations and reports for governance and regulatory engagements.