SDET

• Designs and drives enterprise-wide test automation strategies, frameworks, and standards to improve software quality, speed, and reliability.
• Leads adoption of automation, AI-driven testing, CI/CD integration, and quality engineering best practices across teams.
• Builds reusable automation platforms, tools, and utilities while mentoring engineers and architects on modern testing approaches.
• Partners with engineering, product, and leadership teams to enable scalable, efficient, and high-quality software delivery.
• Responsible for development and support of processes, practices and tools necessary to produce quality products/services and to manage risk.
• Researches and recommends hardware and software purchases for software quality assurance program.
• Selects and implements formal QA methodologies.
• Architects and implements agile testing practices and tools.
• Evaluates, recommends and implements enterprise-wide defect-tracking software.
• Assists in planning and estimation of Quality Assurance support for new programs and projects.
• Conducts audits and reviews.
• Supports Quality Assurance specialists on programs or projects.
• Conducts program reviews and complex process audits.

Quality Assurance Architect – Automation, AI

Financial Planning and Analysis

• Consults on investment and insurance strategies, as well as the development of financial plans for clients
• Grows and retains an investment and insurance book of business
• Owns the client experience, efficiently handling sales and service
• Identifying sales and/or executing opportunities and making referrals to internal business partners as appropriate
• Acquires, expands and maintains client relationships through business development and client networking
• Grows client loyalty and share of wallet through an exceptional client experience
• Applies product and procedural knowledge to solve client problems appropriately and efficiently
• Develops and implements investment and insurance strategies for clients
• Determines the best products to support such strategies
• Presents sound financial recommendations and guidance to clients
• Establishes individual financial plans based on client financial needs and objectives
• Monitors financial plans and recommends changes as needed
• Actively and regularly coaches and educates branch staff and internal business partners to identify investment opportunities
• Drives investment education and visibility among branch staff
• Leads the branch team on actions to achieve investment results
• Shows urgency with activities and leads by example
• Has regular and effective communication with internal and external partners to build strong relationships that drive referral activity
• Regularly meets with branch manager and other internal business partners to communicate and review business results and pipeline management
• Meets service level agreements on lead and referral follow up
• Adheres to all applicable laws, regulations, policies and guidelines

Financial Advisor

Analyst

• Provide phone-based technical support, handling a high volume of inbound calls professionally.
• Guide users through troubleshooting steps in real time to resolve issues on first contact.
• Create, document, and track incidents using ServiceNow or similar ITSM tools.
• Diagnose and resolve hardware, software, network, and access-related issues.
• Deliver excellent customer service and clearly explain technical concepts to non-technical users.
• Escalate complex issues and collaborate with internal teams for resolution.
• Identify recurring issues and suggest process improvements.
• Follow security and compliance policies in a remote environment.

Technology Solution Center Analyst

Support Engineer

• servicing a portfolio of participated commercial loans while maintaining alignment with agent bank records and activity.
• processing loan advances, applying payments, completing rollovers and conversions, and resolving past due balances and overpayments.
• performing reconciliation activities by reviewing agent bank notices and transaction breakdowns and comparing them to internal systems and records to identify and resolve discrepancies.
• communication primarily conducted through email with agent banks, with limited phone interaction.

Senior Loan Support Analyst – Commercial Participated Servicing

Product Manager

• Owns the vision and definition of the product
• Serves as the voice of the Customer
• Responsible for ensuring the Scrum Team(s) effort is concentrated on the right priorities based on business value
• Defines and conveys the vision to the team(s) in order to address client requirements to ensure a successful product based on business value
• Drives the creation of and the integrity of the product backlog
• Leads grooming of the product backlog and ensures the backlog is correctly prioritized based on business value
• Responsible for ensuring the Scrum Master(s) and development team(s), are focused on the right priorities during the development process
• Primary point of contact for questions from the team(s) and is empowered to make decisions
• Accepts delivery of working product from the Scrum Team(s)
• Socializes the delivery of business value and outcomes of the iteration to the stakeholders and clients

Senior Product Owner

Advisor

• Support and oversee a portion of the business portfolio, ensuring initiatives are tracked, aligned, and progressing as planned
• Act as a liaison between partner teams and technology leads to bridge gaps and drive collaboration
• Coordinate across multiple initiatives to ensure priorities and deliverables remain on track
• Develop and manage reporting for leadership, including dashboards, metrics, and performance insights
• Create clear, concise, and visually compelling executive presentations and decks
• Leverage data to identify trends, risks, and opportunities across the portfolio
• Partner closely with leadership and cross-functional teams through regular interactions and updates
• Ensure all stakeholders are informed, aligned, and equipped with relevant information
• Facilitate communication between technical and non-technical audiences
• Apply project management practices to oversee timelines, deliverables, and dependencies
• Maintain visibility into initiative status and proactively address risks or blockers
• Drive consistency in reporting and communication across initiatives

Business Experience & Planning Advisor – C&IB

Designer

• Develop workplace planning and interior design solutions that advance project objectives (user experience, functionality, sustainability, and brand)
• Lead and coordinate pre-design and design activities with external architects/designers, vendors, and internal project teams; align on scope, deliverables, and decision points
• Maintain strong knowledge of workplace strategy, space planning, and FF&E/finish trends; research and recommend solutions that improve consistency, performance, and cost effectiveness at scale
• Translate brand standards, design guidelines, and culture into cohesive design narratives and deliverables (e.g., test fits, finish palettes, furniture plans, and presentation materials)
• Collaborate continuously with internal partners, consultants, and service providers (in person and virtually) to resolve issues and keep deliverables on track

Design Associate – Corporate Workplace

Data Scientist

• Leads the analytics processes across multiple functions or business units leveraging an array of complex analytical tools to create data driven solutions
• Serves as mentor to more junior employees
• Consults with clients and mentors consultants on tool and strategy implementation and monitoring, statistical scoring, business intelligence, data quality, and analytical product / solution development
• Determining the optimal analytic approach and supporting development, implementation and enhancements
• Assists peers with guidance on analytic approaches related to more complex solutions
• Conceptualizing, developing and continuously optimizing analytical solutions for business leadership to enable data driven decision making
• Analyze results and make recommendations for key business partners and senior management or communicate conclusions from complex analytical solutions to a wide range of audiences

Business Analytics Lead

Sales

• Manages home-lending production for a team of mortgage loan officers and support staff
• Oversees the business integrity of the market
• Coordinates activities of mortgage loan officers promoting products and/or services
• Grows, retains and develops an effective sales force
• Drives productivity through sales initiatives and leveraging marketing collateral
• Maximizes market opportunity by collaborating with internal and external partners
• Manages activities aligning with customer experience expectations

Area Sales Manager

• Consults on investment and insurance strategies, as well as the development of financial plans for clients
• Grows and retains an investment and insurance book of business
• Owns the client experience, efficiently handling sales and service, identifying sales and/or executing opportunities and making referrals to internal business partners as appropriate
• Acquires, expands and maintains client relationships through business development and client networking
• Grows client loyalty and share of wallet through an exceptional client experience
• Applies product and procedural knowledge to solve client problems appropriately and efficiently
• Develops and implements investment and insurance strategies for clients
• Determines the best products to support such strategies
• Presents sound financial recommendations and guidance to clients
• Establishes individual financial plans based on client financial needs and objectives
• Monitors financial plans and recommends changes as needed
• Actively and regularly coaches and educates branch staff and internal business partners to identify investment opportunities
• Drives investment education and visibility among branch staff
• In partnership with branch manager and/or investment sales associate, leads the branch team on actions to achieve investment results
• Shows urgency with activities and leads by example
• Has regular and effective communication with internal and external partners to build strong relationships that drive referral activity
• Regularly meets with branch manager and other internal business partners to communicate and review business results and pipeline management
• Meets service level agreements on lead and referral follow up
• Adheres to all applicable laws, regulations, policies and guidelines

Virtual Financial Advisor

Learning and Development

• Supports the development and delivery of learning and talent development programs using sound learning and talent development principles.
• Provides stakeholder consultation, the creation and delivery of learning and talent development resources, project and program management and measurement, and other deliverables that support learning and talent development.
• Delivers a variety of learning and talent development programs to live audiences both in-person and virtually.
• Provides stand-up classroom instruction.
• Reviews learning and talent development materials in relation to organizational needs, employee experiences and program objectives to ensure the consistency of quality, accuracy of content, and the achievement of intended business outcomes.
• Fosters effective relationships among the HR function, the management team, business units and external partners and within the learning environment.
• Updates and analyzes program data to proactively make recommendations to management on areas of opportunity.
• Provides reporting and data analysis of learning and talent development metrics across businesses.

Learning & Talent Development Specialist – Corporate & Institutional Banking, Asset Management

Technical Program Manager

• Establish and lead the TPMO GenAI Hub charter, roadmap, operating model, governance cadence, intake process, and success measures.
• Prioritize GenAI, automation, and data product use cases that reduce administrative effort and improve reporting, knowledge search, risk insights, operational metrics, and executive summaries.
• Lead reusable AI and automation solutions, including Copilot Studio agents, RAG-enabled knowledge search, Power Automate workflows, Power Apps intake, AI-assisted reporting, and dashboard automation.
• Partner with Technology, Data & Automation, enterprise GenAI teams, GCC resources, and TPMO leaders to move use cases from concept to production adoption.
• Establish responsible AI practices, including source traceability, human review, quality controls, issue management, documentation, and support ownership.
• Build AI fluency across the PM community through enablement, playbooks, office hours, showcases, communities of practice, and adoption tracking.
• Own demand intake, work classification, prioritization standards, and data hygiene to enable accurate planning and decision-making.
• Build and maintain role-based capacity models, utilization views, staffing scenarios, and rolling workforce plans.
• Translate demand signals into baseline, commit, and stretch resourcing scenarios with clear tradeoffs, constraints, and business impacts.
• Run workforce governance cadences to manage allocation, resolve capacity conflicts, reduce aging work, and improve delivery predictability.
• Define and govern demand, capacity, utilization, throughput, workforce, and service performance KPIs with clear data definitions and reporting routines.
• Deliver executive dashboards and operational readouts that provide a single source of truth for prioritization, staffing, and resourcing decisions.

Program Management Manager – Technology Portfolio Operations, GenAI Strategy

Security Engineer

• Produce recurring intelligence products, including the weekly Physical Security Intelligence Update.
• Monitor and assess threats that may impact employees, facilities, executives, or business operations.
• Conduct intelligence-driven investigations involving insider threat, executive protection, physical security, and other sensitive matters.
• Monitor criminal activity, protests, demonstrations, and other events that could disrupt operations or pose security risks.
• Conduct executive travel threat assessments and provide intelligence support for executive protection activities.
• Process and analyze tactical intelligence alerts involving at-risk individuals and potential threats.
• Conduct background investigations using internal, commercial, and open-source intelligence resources.
• Provide timely intelligence assessments, briefings, and recommendations to security stakeholders and leadership.
• Partner with Physical Security, Executive Protection, Incident Response, Crisis Management, and other security teams to support threat mitigation efforts.
• Respond to high-priority intelligence requests and emerging security events.
• Prepare clear, concise written reports and executive-level intelligence briefings.
• Participate in rotational on-call coverage supporting after-hours intelligence and security matters.

Security Intelligence Specialist

Chief Marketing Officer

• Manage the strategy and team that executes and implements integrated, multi-channel, strategic marketing plans for one or more products/initiatives/channels
• Develop value proposition for key segments and sub-segments
• Work with market research to identify audience insights and mindset
• Understand personas and decision makers and develop journey maps
• Work with sales leadership to identify marketing opportunities at each stage of the sales funnel
• Develop data-driven acquisition and retention campaigns, ensuring focus on measurement/ROI
• Develop content strategy and produce thought leadership for target segments and sub-segments
• Produce quarterly newsletters targeting strategic audiences
• Develop prospect experience on PNC.com and maintain content updates for LOB
• Partner with digital, social and paid media teams to execute paid search, SEO, paid social and paid media
• Lead agency management and coordination
• Establishes the budget and has the capability to apply policies and practices for planning and administering a budget.

Head of Marketing – Asset Management Group

DevOps Engineer

• Manage SRE and related Teams; lead, coach, and develop a team of SRE engineers; set clear goals, drive accountability, and foster a culture of ownership and excellence; partner with cross-functional stakeholders to align technology and business objectives; support talent development, performance management, and succession planning; encourage innovation, continuous learning, and DevOps/SRE best practices.
• Lead incident management & remediation; manage and actively participate in end-to-end incident response for major (P1/P2) incidents; guide real-time triage, diagnostics, and troubleshooting across application, infrastructure, and network layers; ensure rapid execution of remediation actions and service restoration; provide clear, timely communication to stakeholders during incidents; oversee post-incident analysis, reporting, and documentation to drive improvements.
• Provide technical leadership in production support; serve as an escalation point for complex production issues; guide troubleshooting across: applications, infrastructure (Linux/Windows), databases (Oracle, SQL), middleware and integrations; ensure efficient log, metric, and system analysis; oversee batch/ETL monitoring and recovery processes; foster strong collaboration across engineering, infrastructure, and vendor teams.
• Drive problem management & root cause resolution; lead root cause analysis (RCA) efforts for major and recurring incidents; ensure ownership and resolution of problem records; drive permanent fixes and systemic improvements to eliminate repeat issues, identify trends and patterns to reduce risk and improve stability; partner with engineering teams to resolve code defects and system gaps and promote knowledge sharing via runbooks, knowledge articles, and error catalogs.
• Oversee change management & release execution; ensure safe and compliant execution of production changes and releases; validate change readiness, testing, rollback strategies, and risk assessments; represent the team in CAB reviews, providing technical risk evaluation; oversee post-implementation reviews (CPIR) and ensure follow-through and drive improvements in change success rate and reduction in production defects.
• Advance monitoring, alerting & observability; lead efforts to build and optimize monitoring, dashboards, and alerting frameworks, champion use of tools such as Dynatrace, BigPanda, Logscale, and enterprise platforms, improve signal-to-noise ratio through alert tuning; enable proactive issue detection before customer impact; strengthen event management and observability practices.
• Champion resiliency, stability & availability; lead efforts to ensure high availability of critical systems; oversee disaster recovery, failover, and continuity testing; identify and eliminate single points of failure and drive improvements in MTTR, uptime, and service reliability.
• Enable scalability & performance optimization; guide capacity planning and performance tuning strategies; ensure systems scale effectively under peak demand; partner with development teams for performance-driven design improvements; optimize system configurations to improve efficiency and throughput.
• Lead a 24x7 production support model; manage team participation in a 24x7 on-call rotation; oversee engagement in incident bridges, war rooms, and escalations; support pod-based operating models aligned to key applications; ensure seamless handoffs and global support continuity.
• Drive Automation & Operational Efficiency; identify and prioritize opportunities to reduce manual effort through automation; implement automation across: Incident remediation, monitoring and alerting, deployment and validation, promote standardized runbooks and automation frameworks and improve operational metrics and reduce toil.
• Ensure Governance, Risk & Compliance; maintain adherence to enterprise policies and regulatory standards; support audits, vulnerability remediation, and risk controls; ensure accurate documentation and operational procedures and champion security, access management, and data governance practices.