Software Engineering Manager

PNC

Software Engineering Manager leading application support, reliability, and incident response for PNC’s digital banking platforms. Managing engineers across API and backend services.

Posted 8/19/2026full-timeDallas • Alabama, Pennsylvania, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading application support teams, ensuring operational stability of API platforms, and driving incident management processes. Proficient in managing development projects and enhancing service reliability through collaboration with software engineering teams.

Highest-signal resume keywords

API Platform ManagementIncident ManagementJava / Spring BootITIL CertificationMicroservices Architecture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

REST APIsOAuth2 / OpenID ConnectJWT AuthenticationKafka / MQ MessagingSQL DatabasesNoSQL DatabasesCI/CD PipelinesGit-Based Source ControlMobile Banking EcosystemsApplication Development

Soft Skills

Coaching OthersGroup Problem SolvingProcess ImprovementsExecutive CommunicationTeam Leadership

Tools & Technologies

OpenShiftKubernetesAzureAWSGCPSplunkDynatrace

Certifications & Qualifications

ITIL Certification

Industry Keywords

Digital BankingPaymentsWalletsVendor IntegrationsBusiness ContinuityDisaster RecoveryRegulatory ComplianceAgile DevelopmentApplication Delivery ProcessUser Experience (UX) Design

Tech Stack

Tools & technologies

AndroidAWSAzureGoogle Cloud PlatformiOSJavaKafkaKubernetesMicroservicesNoSQLOpenShiftSplunkSpringSpring BootSpringBootSQL

About the role

Key responsibilities & impact

Lead and develop a team of application support engineers and technical specialists
Ensure availability, performance, resiliency, and operational stability of critical API platforms and backend services
Drive Incident Management, Problem Management, Change Management, and Production Readiness processes
Lead major incident response efforts and coordinate resolution activities across multiple technology organizations
Drive root cause analysis and corrective action plans to prevent recurring issues
Partner with Software Engineering teams to improve service reliability, automation, observability, and operational maturity
Support application releases and ensure operational readiness for new API capabilities and platform enhancements
Monitor service health through dashboards, alerts, KPIs, SLAs, and SLOs
Establish support procedures, runbooks, escalation paths, and operational controls
Coordinate support activities across internal and external technology partners
Support disaster recovery, business continuity, and resiliency testing initiatives
Ensure compliance with enterprise security, audit, risk, and regulatory requirements
Provide operational reporting and executive communications to technology and business leadership
Manage development projects, development teams, and application support functions
Oversee multiple application programming and analysis projects, including development, installation, and maintenance of application programs
Monitor and maintain adherence to quality standards
Maximize staff contribution through professional growth and development
Analyze applications to ensure systems meet business needs and specifications

Requirements

What you’ll need

University/college degree typically required, or a comparable combination of education, job-specific certification(s), and experience may be considered in lieu of a degree
5+ years of industry-relevant experience
At least 3 years of prior management experience typically required
Experience supporting customer-facing digital banking platforms preferred
Experience with mobile banking ecosystems, including mobile applications interacting with backend APIs and services preferred
Familiarity with iOS and Android application architectures, mobile authentication flows, push notifications, and mobile release processes preferred
Experience supporting Cards, Payments, Wallets, or Digital Banking products preferred
Experience with vendor integrations and third-party API providers preferred
ITIL certification or equivalent operational management experience preferred
Experience with REST APIs
Experience with Java / Spring Boot
Experience with microservices architecture
Experience with OAuth2 / OpenID Connect
Experience with JWT authentication
Experience with Kafka / MQ messaging
Experience with OpenShift / Kubernetes
Experience with Azure, AWS, or GCP
Experience with Splunk and Dynatrace
Experience with CI/CD pipelines
Experience with Git-based source control
Experience with SQL and NoSQL databases
Preferred skills include application development, business management, customer solutions, design, group problem solving, process improvements, release management, software solutions, and User Experience (UX) design
Competencies include Agile Development, Application Delivery Process, Application Development Tools, Coaching Others, Design Thinking, IT Environment, Software Process Improvement (SPI), and System Testing
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position
Position is subject to applicable FDIA Section 19 and, for registered roles, SAFE Act and/or FINRA requirements

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service