Senior Compliance Program Manager

PNC

Senior compliance manager leading complaint monitoring, risk assessments, and regulatory reporting for PNC, a banking and financial services company. Managing teams and mitigating enterprise compliance risks.

Posted 8/20/2026full-timePittsburgh • Illinois, Ohio, Pennsylvania • 🇺🇸 United StatesSenior💰 $100,100 - $223,080 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in compliance management, risk assessment, and complaint monitoring, with a strong focus on regulatory alignment and team leadership. Capable of developing and implementing compliance programs, conducting training, and analyzing data to mitigate compliance risks.

Highest-signal resume keywords

Compliance ManagementRisk AssessmentComplaint MonitoringTeam LeadershipRegulatory Alignment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Compliance ReportingRisk ControlThematic AnalysisData AnalysisProcess AnalysisIssue AnalysisRegulatory RequirementsAnti-Money Laundering PoliciesFraud ManagementInternal Controls

Soft Skills

CoachingCollaborationCommunicationProblem-SolvingTraining

Industry Keywords

UDAAPCustomer Financial Issue ScoringCompliance ExamsRisk ManagementCompliance ProgramsRegulatory ExaminationsGovernance ChannelsCompliance ManualsWhitepaper UpdatesMateriality Evaluation

About the role

Key responsibilities & impact

Manage and coach a high-performing team performing complaint monitoring, deep-dive assessments, process analysis, issue analysis, and reporting
Support the UDAAP complaints model by assessing and assigning high-scoring complaints for review and feeding results back for model retraining
Conduct complaint monitoring, including soliciting deep-dive topics, assigning and overseeing execution, and quarterly reporting
Support issues management through Customer Financial Issue scoring, thematic analysis, and reporting
Perform compliance framework activities, including periodic risk assessments and reporting
Perform independent detective risk management activities, including monitoring and targeted reviews
Support compliance exams and audits involving UDAP/UDAAP, complaints, and CMS
Facilitate and manage annual compliance-owned metrics refreshes and Whitepaper updates
Establish and enhance compliance programs and policies to identify and prevent illegal, unethical, or improper business practices
Train, monitor, and manage junior staff and remediate issues
Analyze data to identify compliance risks, recommend resolutions and mitigation, and escalate risks when necessary
Assess compliance impacts on marketing materials, sales programs, product development, documentation, and other initiatives
Collaborate with business, legal, audit, and other risk disciplines
Develop, facilitate, and conduct compliance training programs for junior staff
Assess existing and emerging risks, evaluate materiality, and present recommendations to senior leadership
Draft or assess compliance manuals, front-office materials, policies, and procedures for regulatory alignment
Manage regulatory examinations and inquiries, including interviews and information requests
Direct the compliance monitoring program and review activities against risk control limits
Define and communicate compliance program objectives to executive business partners and junior staff
Independently challenge analyses and formulate recommendations
Review compliance reports for common themes and widespread trends
Escalate issues through governance channels and recommend corrective action plans
Propose revisions and implementation strategies for new or enhanced reports

Requirements

What you’ll need

University/college degree typically required for roles at this level
8+ years of industry experience typically required
At least 5 years of prior management experience typically required
Comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree
Knowledge of compliance reporting, customer risk, regulatory requirements, risk assessments, and risk control
Knowledge of anti-money laundering/sanctions policies and procedures, audit and compliance functions, fraud management, and internal controls
No required certification(s)
No required license(s)
Must not require employment visa sponsorship; PNC will not participate in STEM OPT
Subject to applicable FDIA Section 19 and, for registered roles, SAFE Act and/or FINRA requirements regarding certain criminal histories

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year
15 to 25 vacation days each year, depending on career level
Years-of-service benefits