Account Manager

• Coordinates relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals.
• Typically works with clients with moderate levels of risk and complexity of needs.
• Generally works with a moderate degree of supervision.
• Works within stated guidelines to acquire and/or expand and retain client relationships to generate revenue and deepen share of wallet.
• Handles the origination, financial analysis, negotiation and documentation of credit and non-credit products and services.
• Manages risk/return and drives quality for new and/or existing clients.
• Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks.
• Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being.
• Focuses on increasing client engagement and loyalty.
• Manages effective network of internal and external relationships to actively acquire new clients and/or expand existing clients and enhance the client experience.
• Focuses on bringing entire bank to the client by presenting the full range of PNC's products and services.
• Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
• Demonstrates ability to analyze, evaluate and mitigate credit risk for more complex credit requests by utilizing knowledge of advanced credit fundamentals and internal credit policies.

Relationship Manager II – Business Banking

QA Engineer

• Participate in test planning, test case design, execution, and defect management
• Support UAT, SIT, and regression testing activities
• Execute and validate test scenarios and ensure accurate defect tracking and reporting
• Ensure proper documentation and traceability of test results and outcomes
• Provide guidance and support for testing tools and frameworks (e.g., Jira/Xray or similar)
• Assist teams with structured testing processes and artifacts, including:
• ○ Test Strategy & Approach (TSA/MTSA)
• ○ Test Summary Reports (TSR)
• Troubleshoot tool-related and process-related issues via support channels, chats, and office hours
• Promote consistent usage of testing processes, workflows, and standards
• Develop and maintain Confluence content, job aids, and training materials
• Contribute to onboarding resources and knowledge-sharing initiatives
• Continuously enhance guidance based on common user needs and feedback
• Support Communities of Practice and training/enablement sessions
• Provide support to internal users via office hours, forums, and ticketing channels
• Partner with QE team members, developers, and business stakeholders
• Help teams adopt and adhere to testing best practices and standards
• Participate in cross-team meetings, reviews, and knowledge-sharing forums
• Contribute to strategic efforts such as:
• ○ QE refresher training and onboarding content
• ○ MTSA and Xray-related initiatives
• ○ UAT readiness and execution support
• ○ Testing guidance updates and process improvements
• ○ Tooling and communication rollouts
• Provide support for urgent testing/process needs and workaround solutions
• Participate in testing and user acceptance validation of AI-enabled and GenAI-enabled capabilities, including chatbot, copilot, agent-based, and other intelligent workflow solutions
• Work with pilot user groups, business stakeholders, and operational teams (including pilot crew populations where applicable) to validate agent functionality, usability, and business outcomes
• Design and execute test scenarios that evaluate AI-generated outputs against source data, business requirements, expected behaviors, and governance standards
• Identify and document risks, defects, and observations related to AI capabilities, including hallucinations, inaccurate responses, inconsistent outputs, privacy concerns, sensitive data exposure, and prompt injection/security risks
• Support documentation of AI/GenAI testing approaches, evaluation criteria, evidence collection, and test results to ensure traceability and auditability

Senior Quality Assurance Specialist – GenAI Testing

DevOps Engineer

• Aligns business strategy with software solutions
• Proposes, designs & codes software solutions to address complex business needs
• Oversees technical and procedural documentation required
• Leads complex problem solving
• Provides technical guidance and support to colleagues and solution development
• Displays an innovative approach to apply modern principles, methodologies and tools to advance business initiatives and capabilities

Principal DevOps Engineer – Data Platforms, Red Hat OpenShift, Apache Spark, Apache Iceberg

Product Marketing

• Leads the development and execution of integrated, multi-channel strategic marketing plans for one or more products/initiatives/channels.
• Formulates plans that acquire, grow, and retain customers in support of the product life cycle and line of business goals and objectives.
• Supports the team in development and prioritization of business and marketing objectives, development of value propositions and target segments leveraging competitive intelligence and insights to drive growth strategies.
• Contributes to thought leadership and builds consensus among partners.
• Adapts to and optimizes for a changing business environment.
• Translates desired business outcomes into marketing strategy and executes complex, integrated marketing programs/initiatives that may include advertising, sales content and internal communications.
• Serves the team as a leader and influences complex multi-functional program teams.
• Ensures data collected is synthesized and leveraged effectively to provide appropriate business intelligence.
• Influences the budget while ensuring all operating activities are optimized and delivered within the established budget framework.
• Implements and oversees activities including coordination with legal, compliance, finance, risk and other key partners.
• Leads partnership with agencies, third parties and internal business partners to coordinate development and execution of programs/initiatives.
• Acts as a point of contact with product and digital teams to coordinate strategy and development.
• Makes decisions to ensure the business programs/initiatives and customer expectations are being met.

Senior Marketing Lead – Treasury Management, Payment Product Marketing

Banker

• Acquires and deepens the branch customer base through a variety of proactive sales and service activities
• Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing
• Collaborates with ecosystem partners to grow customer's share of wallet
• Positions PNC solutions to drive new revenue and customer loyalty
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement
• Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions
• Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits
• Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner

Personal Banker

• Handles relationship management activities with new and/or existing clients
• Grow sales, revenue, and market share with relevant sales goals
• Works with clients with basic levels of risk and complexity of needs
• Acquires and/or expands and retains client relationships
• Handles the origination, financial analysis, negotiation, and documentation of credit and non-credit products and services
• Manages risk/return and drives quality for new and/or existing clients
• Actively identifies and mitigates different types of risk
• Focuses on client opportunities by providing ideas and insights
• Focuses on increasing client engagement and loyalty
• Builds an effective network of internal and external relationships
• Focuses on bringing the entire bank to the client by presenting the full range of PNC's products and services
• Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities

Relationship Manager I – Business Banking

Financial Planning and Analysis

• Consults on investment and insurance strategies, as well as the development of financial plans for clients.
• Grows and retains an investment and insurance book of business.
• Owns the client experience, efficiently handling sales and service, identifying sales and/or executing opportunities and making referrals to internal business partners as appropriate.
• Acquires, expands and maintains client relationships through business development and client networking.
• Grows client loyalty and share of wallet through an exceptional client experience.
• Applies product and procedural knowledge to solve client problems appropriately and efficiently.
• Develops and implements investment and insurance strategies for clients.
• Determines the best products to support such strategies.
• Presents sound financial recommendations and guidance to clients.
• Establishes individual financial plans based on client financial needs and objectives.
• Monitors financial plans and recommends changes as needed.
• Actively and regularly coaches and educates branch staff and internal business partners to identify investment opportunities.
• Drives investment education and visibility among branch staff.
• In partnership with branch manager and/or investment sales associate, leads the branch team on actions to achieve investment results.
• Shows urgency with activities and leads by example.
• Has regular and effective communication with internal and external partners to build strong relationships that drive referral activity.
• Regularly meets with branch manager and other internal business partners to communicate and review business results and pipeline management.
• Meets service level agreements on lead and referral follow up.
• Adheres to all applicable laws, regulations, policies and guidelines.

Financial Advisor

Analyst

• Act as a escalation point for complex technical issues, ensuring timely and accurate resolution while minimizing business impact.
• Provide support through chat and ticketing platforms, managing up to 20–40 chat interactions per day while maintaining quality and responsiveness.
• Create, document, track, and resolve incidents using tools such as ServiceNow or similar ITSM platforms.
• Diagnose and resolve hardware, software, network, and access-related issues across a variety of systems and applications.
• Deliver a high level of customer service by clearly communicating technical solutions to non-technical users and maintaining professionalism in all interactions.
• Identify trends in incidents and recommend process improvements, knowledge base enhancements, and automation opportunities to increase efficiency.

Technology Solution Center Analyst

• Manage a group of software engineers across one or more product lines; ensure predictable delivery and operational excellence.
• Own execution of the SDLC end-to-end (requirements alignment, design, build, test, release, and support), balancing delivery speed with quality and risk controls.
• Establish and continuously improve engineering practices that raise code quality, reduce defects, and increase reliability (e.g., peer review, automated testing, CI/CD health).
• Manages development projects, development teams and application support functions.
• Oversees multiple application programming and analysis projects which include development, installation and maintenance of application programs.
• Monitors and maintains adherence and compliance to quality standards on an ongoing basis.
• Maximizes staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs.
• Analyzes applications to ensure that all systems that are developed, meet business needs and specifications.

Software Engineering Manager – Data and Automation, CI/CD, DevOps, Kubernetes, OpenShift, Angular, Java, Spring Boot, REST APIs, Microservices

Marketing

• Support the planning and execution of marketing campaigns and initiatives across channels
• Partner with cross-functional teams (Product, Creative, Analytics) to bring campaigns to life
• Assist with audience targeting, campaign setup, and performance tracking
• Analyze campaign results and provide insights to help optimize marketing performance
• Contribute to development of messaging, content, and marketing materials aligned to brand and business goals
• Develops and executes complex marketing programs/ initiatives and activities that may include advertising, sales content and internal communications
• Proactively collects and synthesizes data in order to identify trends
• Implements and oversees activities including coordination with legal, compliance, finance, risk and other key partners

Associate Marketing Lead

• Lead the development and execution of integrated, customer-focused marketing strategies
• Translate business goals and insights into targeted campaigns and go-to-market plans
• Partner across Product, Analytics, Creative, and Business teams to deliver multi-channel initiatives
• Use performance data to optimize campaigns and drive continuous improvement
• Define and prioritize strategic roadmaps aligned to business impact
• Influence stakeholders and drive alignment through clear, data-driven communication

Marketing Lead

Business Analyst

• Provide continuous backlog management
• Assist the Product Owner in bringing new functionality to life through the Product Development Lifecycle
• Work with internal users and leadership to determine requirements and priority
• Research, obtain, and document business requirements
• Conduct current state/future state analysis and gap assessments
• Basic workflow mapping
• Work with the product team to establish a plan for new functionality
• Work with design to create prototypes
• Translate new functionality into JIRA epics and tickets
• Plan for dependencies between tickets
• Attend established scrum ceremonies
• Assist in Sprint planning
• Review ongoing development work in QA environment
• Backlog management
• Review developer tickets for final approval
• Participate in team-wide testing sessions
• Write and execute User Acceptance Testing
• Assist in Business End to End testing before releases

Senior Business Analyst

Manager

• Manages multiple aspects of technology releases, ensuring the coordinated integration of applications and systems within various portfolio stream.
• Serves as a subject matter expert while partnering with various teams to build release schedule and project plan/milestones for an application and/or project.
• Leads the build and maintenance of the infrastructure for configuration and release management, for new or enhanced application systems.
• Leads the quality check on change releases to ensure processes are following enterprise standards, guidelines and best practices.
• Creates and maintains deployment plan success guides within segments and projects ahead of release execution.
• Oversees configuration management procedures and processes.
• Consults and collaborates with peers to provide oversight and ensure proper use of tools, methods and schedules to enable compliance with the change management process.
• Executes change management processes appropriately.
• Documents release management process improvement opportunities and ensures proper escalation as needed.
• Mentors and trains others on release coordination, deployment, and overall best practices.

Release Manager

Associate

• Provides management and analysis of fiduciary, investment and operational processes surrounding special asset valuations and asset set up and movement.
• Analyzes complex documentation including subscription agreements, operating agreements, management letters, annual reports, and financial statements to ensure proper documentation, valuation, and treatment of special assets to conform with regulatory and compliance requirements.
• Provides consultation, direction and advice to internal and external customers & service providers related to special assets.
• Reviews existing processes and drives improvements/implementation.
• Updates standard operating procedures and ensures non-standard processing is in accordance with AMG's risk appetite.
• Participates in and serves as subject matter resource for projects.
• Reviews reports to identify exceptions, monitor quality, and ensure compliance.
• Participates in risk mitigation activities and ensures all activities comply with regulatory and policy and procedure requirements.
• Executes complex transactions/processes utilizing standard procedures and at times addresses unique situations and verifies work processes to ensure completeness, accuracy, and conformance to established service levels and applicable procedures.

Special Assets Associate II – Trust Real Estate

Representative

• Resolves complex escalated issues with a high customer and institutional impact
• Balances customer and service partner demands received from multiple channels
• Delivers CARES model to customers and service partners
• Researches, analyzes, owns and coordinates the resolution for complex escalated customer complaints
• Documents the problem resolution process for each investigated complaint
• Responds to escalated issues via verbal responses
• Acts as a point person/subject matter expert for any escalated issues
• Facilitates problem resolution with internal and external stakeholders
• Acts as a customer advocate based on Customer Advocacy Principles
• Identifies trends negatively impacting customer experience and escalates for root cause analysis