Operations

• Research, discover, collect, and interpret business requirements
• Develop and review complex processes, procedures, workflow analytics, and reporting
• Consult with clients, technology teams, senior stakeholders, business experts, and business stakeholders on business designs and requirements
• Recommend frameworks, methodologies, and processes for business requirements traceability
• Mentor, lead, and coach associates to support knowledge transfer
• Oversee policy and procedure documentation
• Lead business analysis project management processes through planning, quality assurance, and effectiveness assessment
• Direct successful project deployments
• Drive development, analysis, and distribution of complex reporting
• Support CTR audits and Archer control testing
• Manage OIM disconnected remediation, access reports, access governance, and system access provisioning
• Develop and maintain operational announcements, procedures, release communications, QRGs, job aids, knowledge-base articles, and teller scripts
• Create simulation storyboards and screenshots and coordinate training updates
• Execute release, validation, User Acceptance Testing, defect tracking, and bug resolution activities
• Participate in project meetings, working sessions, operational meetings, and team discussions
• Provide Bridgeline, operational, system, transaction-processing, branch setup, and training support
• Manage Wiki, EDGE procedure, SharePoint, training, presentation, and communication content
• Produce identification totals and teller issue-log reporting
• Convert text-based files into Excel reports and analyze operational data

Business Analysis Advisor – Retail Bank Operations

Mortgage Loan Officer

• Recommend loan solutions in accordance with lending guidelines and clients' requirements
• Manage a portfolio of customer relationships
• Seek prospective opportunities to retain and develop new clients
• Conduct sales calls
• Develop and prepare loan solutions and refer products and services
• Review documentation for compliance
• Manage the customer pipeline for efficiency
• Collaborate with internal and external stakeholders to complete mortgage transactions
• Collect and analyze customer financial information for multifaceted and/or complex borrowers
• Apply customer-focused practices and create customized customer solutions
• Assess and manage risks in accordance with PNC's Enterprise Risk Management Framework

Account Manager

• Manage relationships with new and existing clients in a book of business
• Grow sales, revenue, and market share against relevant sales goals
• Acquire, expand, and retain client relationships to generate revenue and deepen share of wallet
• Originate, financially analyze, negotiate, and document credit and non-credit products and services
• Manage risk/return and mitigate regulatory, reputational, operational, and credit risks
• Provide ideas and insights based on client needs and financial well-being
• Increase client engagement and loyalty
• Build internal and external networks, including community and industry relationships
• Acquire new clients and expand existing relationships
• Present PNC's full range of products and services
• Use reporting and sales tools to identify and convert sales opportunities
• Work with internal service partners to onboard and expand the business portfolio
• Serve businesses with annual sales from $2 million to $10 million across targeted segments including Retail, Agricultural, Healthcare, Manufacturing, Professional Services, Wholesale, and Women in Business

Relationship Manager I – Business Banking

Advisor

• Identify and provide guidance on appropriate credit and cash management solutions for current and prospective high-net-worth clients
• Meet with internal and external clients to introduce and sell AMG banking products and services
• Build relationships with internal and external partners, clients, and centers of influence
• Make day-to-day decisions supporting clients with banking transactions
• Originate, perform financial analysis for, negotiate, and document credit and non-credit banking products and services
• Manage and monitor book of business to ensure client satisfaction, client retention, and sales revenue expansion
• Analyze, evaluate, and mitigate credit risk for credit requests
• Ensure compliance with current banking policies and regulations
• Work as part of PNC's Private Banking organization with limited supervision from Senior Banking Advisors

Banking Advisor II, MLO

Full-stack Engineer

• Lead technical design, development, and enhancement of complex enterprise applications running on IBM z/OS
• Design and implement scalable, reliable, secure software solutions for complex business requirements
• Develop and support online and batch processing using COBOL, CICS, and JCL
• Drive technical design and development of cross-functional, multi-platform application systems
• Coordinate coding, testing, debugging, implementation, documentation, maintenance, and production support across the software development lifecycle
• Analyze, refactor, and modernize large legacy codebases while preserving performance, availability, and functionality
• Resolve complex production and application issues through root cause analysis and technical problem solving
• Create and maintain technical and procedural documentation
• Provide technical leadership, mentoring, code reviews, design reviews, and best-practice guidance
• Manage application deployments using Endevor or comparable mainframe source-control and promotion tools
• Support and monitor batch processing using CA-7 and Control-M
• Apply modern software engineering principles and development practices to improve system capabilities and operational efficiency

Lead Software Developer - COBOL, z/OS Mainframe

Strategy

• Provide financial and regulatory reporting and analyses to maintain adequate controls over reporting processes
• Run complex business performance, risk, and operational analytics
• Develop analytical methods and models to assess market, credit, and operational risk
• Analyze large datasets to improve risk-adjusted returns and deliver profitable growth
• Communicate analytical conclusions and develop, recommend, and implement business strategies
• Improve lending decisions, manage risk, increase revenues, reduce loss exposure, meet business goals, and improve performance
• Establish strategy baselines and track actual performance against expectations
• Apply predictive models, third-party data, and other tools for segmentation and targeting in acquisition and portfolio strategies
• Manage engagements with internal and external information suppliers while maintaining governance and oversight
• Communicate regulatory and financial accounting impacts on the balance sheet to regulators and PNC control functions
• Interact with regulators, internal audit, and management regarding credit portfolio analyses and credit risk appetite
• Evaluate market conditions and peer bank behavior to identify trends and issues affecting credit risk and return
• Determine appropriate risk limits and optimal portfolio allocation
• Collaborate with line-of-business, Finance, and Risk partners to establish credit risk appetite and related policies and procedures
• Cultivate diverse teams, role-model values, drive change, achieve results, and develop employees as a people manager

Senior Portfolio Analytics and Strategy Manager

• Provide detailed technical design and development of software solutions using existing and emerging technology platforms
• Propose and design software solutions addressing complex business needs
• Write, test, and deploy software
• Prepare technical and procedural documentation
• Maintain and debug software
• Shape front-end architecture and build reusable Angular components
• Implement secure, performant user experiences and manage state and API consumption
• Design and deliver scalable, resilient Java/Spring Boot microservices and APIs
• Ensure data integrity, security, and performance through sound design, monitoring, and continuous improvement
• Collaborate with teams to support customer-focused solutions and manage business risks

Senior Software Engineer – Asset Management Group Technology

Financial Planning and Analysis

• Manage and direct a team to achieve business results and customer experience goals
• Oversee execution of strategy
• Lead and coordinate daily customer and/or prospect management activities
• Acquire new customers and grow existing customer relationships through coaching and defined strategies
• Develop and oversee account and sales plans
• Manage risk/return and drive quality for new and existing clients
• Identify and mitigate regulatory, reputational, operational, and credit risks
• Build senior internal and external relationships to acquire clients, expand relationships, and enhance client experience
• Promote PNC's full range of products and services
• Use reporting and sales tools to identify and convert sales opportunities
• Develop team members and monitor progress against individual goals
• Motivate and develop staff, acquire talent, and manage performance issues
• Plan, organize, direct, analyze, and evaluate staff and processes
• Connect strategy to daily activities and regularly update the team
• Coach team members on analyzing, evaluating, and mitigating credit risk and leading others on credit requests

Sales Leader – Financial Wellness Solutions

Customer Support

• Support a critical operational support service, process, capability, or initiative within an operational unit
• Ensure performance and risk indicators are met
• Establish and monitor process performance measurements and business impact
• Prepare performance statistics and reports for internal stakeholders and senior management
• Monitor production workflow
• Assist team members with escalated process issues
• Identify and resolve exceptions independently
• Serve as a point of escalation
• Monitor production and process effectiveness and efficiency
• Determine and drive production and process change and improvement efforts
• Ensure adherence to policies, procedures, and regulatory standards
• Resolve compliance issues independently
• Drive risk mitigation activities

Operations Production Support Specialist

• Handle customer inquiries, including filing disputes and assisting with online banking questions
• Perform customer service and sales support activities
• Transition service conversations into sales opportunities to increase customers’ share of wallet
• Handle inquiries and offer home secured lending products
• Support a complex dedicated suite of products/services and/or use an advanced process or tool for external customers
• Deliver the CARES model to customers and service partners
• Receive, investigate, and respond to customer service and sales inquiries through all customer service channels
• Refer applicable products and services and recommend appropriate solutions
• Follow defined treatments and use active listening to present alternative solutions
• Resolve customer service inquiries and issues while maintaining high customer satisfaction
• Resolve complex or recurring issues and identify root causes
• Document customer interactions and complete service requests thoroughly to minimize customer effort

Sales and Service Representative – Customer Care Center

General

• Provide support and problem resolution for technology products and applications
• Deliver remote/onsite technical support for end-user software and hardware using utilities and tools
• Act as an escalation point for complex technical issues
• Provide support through phone and ticketing platforms, with possible chat support based on business needs
• Create, document, track, prioritize, categorize, and resolve incidents using ServiceNow or similar ITSM platforms
• Diagnose and resolve hardware, software, network, and access-related issues
• Communicate technical solutions clearly to non-technical users
• Provide guidance, coaching, and support to junior analysts
• Identify incident trends and recommend process improvements, knowledge base enhancements, and automation opportunities
• Manage and perform business process analysis projects, including research, presentations, problem resolution, and improvement recommendations
• Analyze Technology Solution Center performance through data analysis, trend analysis, graphing, and presentation development and delivery
• Participate in creating functional requirements for IT systems
• Support leadership with knowledge management, training, new product support, and other specialty projects
• Adhere to organizational policies, security standards, and confidentiality requirements

Technology Solution Center Lead

Account Executive

• Market credit card systems and support services for business customers
• Attract and retain client relationships to meet sales objectives
• Develop and maintain client relationships
• Identify client requirements and recommend appropriate services
• Respond to customer inquiries about internal products, services, and credit card processing activities
• Manage, collect, and report sales statistics
• Interface with sales channels to facilitate prompt referral of leads beyond the target market
• Prospect and partner with Business Banking Relationship Managers and Treasury Management Officers
• Identify payment-solutions opportunities for businesses with more than $2MM in annual revenue
• Travel regularly throughout the Akron/Canton/Youngstown territory
• Support customer-focused and enterprise risk-management practices

Merchant Services Account Executive – Business Banking

Financial Crime

• Conduct due diligence reviews for high-risk accounts
• Prepare and document risk assessments
• Perform product reviews and related analyses
• Coordinate reporting metrics and track key performance data
• Create and update desktop procedures and process documentation
• Review daily alerts and escalated case review items
• Analyze data and document decisions
• Coordinate with and provide guidance to business partners
• Review and resolve escalated items
• Support audits
• Prepare, maintain, and update annual training materials
• Manage reports and disposition items requiring enhanced reviews
• Advise on AML and Sanctions Program requirements and implications across the enterprise and business units
• Provide AML and Sanctions advice and critical challenge to senior staff, lines of business, and operational execution areas
• Update Compliance policies, procedures, and manuals to reflect current laws, rules, regulatory requirements, and management intent
• Coordinate regulatory examinations and inquiries, including interviews and information requests
• Define and communicate AML and Sanctions program objectives for assigned businesses, products, services, and operational areas
• Serve as an AML and Sanctions subject matter specialist for program design and execution
• Lead or coordinate AML and Sanctions Program monitoring reviews
• Review compliance reports and customer risk profiles, identify issues, escalate through governance channels, and recommend corrective action plans
• Analyze regulatory developments and advise business management on proposed rule changes
• Support new or enhanced processes for compliance with regulatory requirements
• Identify AML and Sanctions risks for key business initiatives and provide risk-management resolutions
• Advise on and participate in AML and Sanctions training programs
• Collaborate with business, legal, audit, and other risk disciplines

AML Sanctions Advisor

• Develop plans and assist in implementing enterprise-wide and business-unit AML and Sanctions Programs
• Assist with execution and oversight of activities required by the Bank Secrecy Act, USA PATRIOT Act, and Sanctions Program requirements
• Update AML and Sanctions policies and procedures
• Ensure compliance, front office, and other manuals accurately reflect current laws, rules, regulatory requirements, and management intent
• Independently challenge analyses, reviews, and recommendations
• Identify and define AML and Sanctions objectives for assigned lines of business, products/services, and applicable regulations
• Communicate and socialize objectives to the business from a leadership position
• Coordinate AML and Sanctions compliance monitoring and oversee preparation of compliance reports
• Serve as a resource on AML and Sanctions compliance impacts on business activities, product development, and customer activities
• Prepare and edit compliance reports and customer risk profiles
• Identify issues, recommend corrective action plans, and escalate through governance channels
• Analyze AML and Sanctions risk assessments and internal controls
• Research AML and Sanctions regulatory developments
• Assist with updating or implementing processes to comply with new or enhanced regulatory requirements
• Support key business initiatives by identifying compliance risks and providing risk-management resolutions

Senior AML Sanctions Specialist – Global Sanctions

Director

• Lead a portfolio of enterprise transformation initiatives spanning cloud modernization, data center strategy, migration programs, resiliency, security, and AI-enabled capabilities
• Establish and execute portfolio roadmaps aligned with enterprise objectives, business priorities, and technology strategy
• Drive the end-to-end path-to-production methodology from strategy and design through deployment and operationalization
• Partner with executive leadership to prioritize investments, optimize resource allocation, and maximize business value
• Oversee initiatives using curated enterprise data, Big Data platforms, and AI-driven capabilities
• Support scalable, secure, and responsible AI solutions
• Drive data-driven decision-making across the organization
• Establish AI governance, transparency, and risk management frameworks
• Establish portfolio governance practices including executive reporting, controls, issue management, and performance measurement
• Lead portfolio-level risk identification, mitigation, and escalation
• Champion enterprise resiliency across critical infrastructure, cloud, hosting, and operational environments
• Embed security, compliance, and regulatory requirements throughout transformation initiatives
• Develop governance frameworks for emerging AI risks, cybersecurity threats, and operational resilience
• Serve as trusted advisor to senior executives and business leaders
• Lead cross-functional teams across technology, operations, security, finance, and business functions
• Drive stakeholder alignment while managing competing priorities and organizational change
• Present portfolio performance, risks, strategic recommendations, and investment decisions to executive leadership
• Manage complex transformation portfolios with significant budgets and resource commitments
• Develop business cases, financial models, and value realization frameworks
• Monitor portfolio performance against strategic, operational, and financial objectives
• Ensure initiatives deliver measurable business outcomes and operational efficiencies
• Oversee portfolio managers and assigned teams, ensuring objectives and timeframes are met
• Facilitate strategic initiative governance development and approval for assigned portfolios
• Oversee analysis and reporting related to key strategic portfolio milestones
• Maintain accountability for the overall portfolio budget
• Lead and develop portfolio managers
• Work across multidisciplinary functions and oversee vendor relationships