Business Analysis Advisor – Retail Bank Operations

PNC

Business Analysis Advisor improving PNC Retail Bank Operations through requirements analysis, controls, reporting, access governance, testing, and process documentation.

Posted 9/4/2026full-timePittsburgh • Alabama, Arizona, Colorado, Kentucky, Ohio, Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in business process modeling, requirements analysis, and project management, with a strong focus on data analytics and reporting. Capable of mentoring teams and leading successful project deployments while ensuring effective communication and documentation.

Highest-signal resume keywords

Business Process ModelingData AnalyticsProject ManagementRequirements AnalysisConsulting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Requirements InterpretationWorkflow AnalyticsReporting DevelopmentUser Acceptance TestingDefect TrackingAccess GovernanceOperational Data AnalysisProcess ManagementQuality AssuranceEffectiveness Assessment

Soft Skills

Analytical ThinkingProblem SolvingConsultingMentoringCommunication

Tools & Technologies

BridgelineSharePointExcelWikiEDGE Procedure

Industry Keywords

Business ProcessesOperational AnnouncementsTraining SupportPolicy DocumentationCTR Audits

About the role

Key responsibilities & impact

Research, discover, collect, and interpret business requirements
Develop and review complex processes, procedures, workflow analytics, and reporting
Consult with clients, technology teams, senior stakeholders, business experts, and business stakeholders on business designs and requirements
Recommend frameworks, methodologies, and processes for business requirements traceability
Mentor, lead, and coach associates to support knowledge transfer
Oversee policy and procedure documentation
Lead business analysis project management processes through planning, quality assurance, and effectiveness assessment
Direct successful project deployments
Drive development, analysis, and distribution of complex reporting
Support CTR audits and Archer control testing
Manage OIM disconnected remediation, access reports, access governance, and system access provisioning
Develop and maintain operational announcements, procedures, release communications, QRGs, job aids, knowledge-base articles, and teller scripts
Create simulation storyboards and screenshots and coordinate training updates
Execute release, validation, User Acceptance Testing, defect tracking, and bug resolution activities
Participate in project meetings, working sessions, operational meetings, and team discussions
Provide Bridgeline, operational, system, transaction-processing, branch setup, and training support
Manage Wiki, EDGE procedure, SharePoint, training, presentation, and communication content
Produce identification totals and teller issue-log reporting
Convert text-based files into Excel reports and analyze operational data

Requirements

What you’ll need

University/college degree typically required, with a Bachelors education listed
3+ years of relevant/direct industry experience
Comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree
Knowledge of business needs and business processes
Data analytics and management reporting skills
Business process modeling and requirements analysis
Project management and process management
Analytical thinking, consulting, problem solving, and effectiveness measurement
Software product business knowledge
No required certifications
No required licenses
No required or preferred language assessments
Must work in an office environment
PNC will not provide employment visa sponsorship or participate in STEM OPT for this position

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year
15 to 25 vacation days each year, depending on career level and years of service
Incentive eligible based on company, business and/or individual performance