Sales and Service Representative – Customer Care Center

PNC

PNC customer care representative resolving banking inquiries, disputes, and online banking issues. Presenting tailored products and home lending solutions to deepen customer relationships.

Posted 9/4/2026full-timePennsylvania • 🇺🇸 United StatesJunior💰 $33,750 - $67,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and sales support, effectively transitioning inquiries into sales opportunities while maintaining high customer satisfaction. Proficient in resolving complex issues and documenting customer interactions to enhance service efficiency.

Highest-signal resume keywords

Customer Service ExperienceSales Support ActivitiesHome Lending Designated Lender CertificationActive Listening SkillsProduct Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Inquiry ResolutionDispute FilingSales Opportunity IdentificationService Request DocumentationComplex Issue Resolution

Soft Skills

High Customer SatisfactionEffective CommunicationProblem-Solving

Tools & Technologies

PingIDHigh-Speed InternetTabletSmartwatch

Certifications & Qualifications

Home Lending Designated Lender Certification

Industry Keywords

Consumer Financial Protection Bureau RegulationsOnline BankingHome Secured Lending Products

About the role

Key responsibilities & impact

Handle customer inquiries, including filing disputes and assisting with online banking questions
Perform customer service and sales support activities
Transition service conversations into sales opportunities to increase customers’ share of wallet
Handle inquiries and offer home secured lending products
Support a complex dedicated suite of products/services and/or use an advanced process or tool for external customers
Deliver the CARES model to customers and service partners
Receive, investigate, and respond to customer service and sales inquiries through all customer service channels
Refer applicable products and services and recommend appropriate solutions
Follow defined treatments and use active listening to present alternative solutions
Resolve customer service inquiries and issues while maintaining high customer satisfaction
Resolve complex or recurring issues and identify root causes
Document customer interactions and complete service requests thoroughly to minimize customer effort

Requirements

What you’ll need

Typically requires 1+ years of related experience
Related experience or product knowledge
Comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree
Dedicated, confidential home workspace with a closable door
Cell phone, tablet, or smartwatch capable of downloading and running PingID
High-speed internet with a direct wired connection to a cable or fiber modem and router
Internet service capable of at least 20 Mbps download and upload speeds
Wired connection in the room with the modem and router; wireless internet is not permitted/supported
Ability to work a permanent or rotating weekend day
Subject to additional background checks as required by Consumer Financial Protection Bureau regulations
No employment visa sponsorship or STEM OPT
Home Lending Designated Lender Certification - PNC Financial Services Group, Inc

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level
Incentive-eligible compensation based on company, business, and/or individual performance
Remote work option in select geographic locations, subject to approval
Flexible shifts available between 10:00am and 9:00pm Eastern Time