MITER Brands

Project Manager

Coordinates activities of Field Service corporate team handling service orders, parts and customer service
Serves as product expert and contact for Group and Team Leaders
Assists employees with difficult or unusual services and disposition decisions
Safely operates hand and power tools
Provides feedback to leaders about manufacturing problems and solutions
Ensures work is performed safely and professionally
Determines if service is warranty or installation issue and notifies distributors
Schedules and leads staff meetings
Ensures service vehicle maintenance and cleanliness
Fulfills job duties of staff supervised ~50% of time
Administers Field Service software, produces reports, downloads and analyzes data
Updates and monitors work order status via CRM and dashboards
Final decision maker on inspection of incoming parts and warranty decisions
Creates long- and short-term plans, sets targets and deadlines
Delegates tasks, makes project decisions, coordinates multiple units
Communicates with service leadership and stakeholders
Performs quality control and adjusts schedules and targets
Coordinates internal resources and third parties/vendors
Ensures resource availability and allocation
Develops detailed project plans and manages changes to scope, schedule, costs
Reports and escalates to management as needed
Establishes and maintains relationships with third parties/vendors
Creates and maintains comprehensive project documentation
Develops comprehensive project plans for clients and team members
Performs other related duties as assigned
Develops spreadsheets, diagrams and process maps
Estimates project costs and adheres to estimates
Water testing and analyzing
Frequent overnight travel required
Reside within assigned territory within 45 minutes of assigned warehouse

Commercial Project Manager – Window and Door Field Service

Communications

• Represent the company professionally while diagnosing product repair issues and implementing solutions
• Serve as key point of contact on large projects and train lower-level Field Service Technicians
• Communicate directly with customers by phone or face-to-face; determine urgency and schedule service calls
• Order parts, reschedule appointments when necessary, troubleshoot product issues and execute repair plans
• Safely operate a variety of hand and power tools and perform complex repairs with little or no supervision
• Work with Team Leader to plan and coordinate large or complicated projects; support inspections and other functions
• Provide feedback to leadership regarding technician development and manufacturing issues
• Determine warranty vs installation issues and notify distributors when necessary
• Collaborate on multi-technician projects and ensure job site/residence is returned to original condition
• Document service calls and submit closing service information promptly
• Maintain proper inventory levels in warehouse and vehicle, ensure service vehicle maintenance and cleanliness
• Adhere to company and department safety and work policies and perform mandatory overtime and overnight travel as required

Language and Communication Specialist

Coordinates activities of Field Service corporate team handling service orders, parts and customer service
Serves as product expert and contact for Group and Team Leaders
Assists employees with difficult or unusual services and decides disposition
Safely operates a variety of hand and power tools
Provides feedback to leaders regarding manufacturing problems and recommends solutions
Ensures work performed safely and professionally
Relays and shares information with employees and departments
Determines warranty vs installation issues and notifies distributors when necessary
Schedules and leads staff meetings
Ensures service vehicle maintenance and cleanliness
Fulfills job duties of staff supervised ~50% of work time
Administers Field Service software; produces reports, downloads data, analyzes via Excel
Updates and monitors work order status via CRM and dashboards
Final decision maker on inspection of incoming parts and warranty decisions
Creates long- and short-term plans; sets targets and deadlines
Delegates project tasks and makes effective decisions
Serves as point of contact for multi-unit projects
Communicates with service leadership and stakeholders
Performs quality control throughout project development
Adjusts schedules and targets as needs change
Coordinates internal resources and third parties/vendors
Ensures resource availability and allocation
Develops detailed project plans and manages scope, schedule, costs
Reports and escalates to management as needed
Establishes and maintains relationships with third parties/vendors
Creates and maintains comprehensive project documentation
Develops spreadsheets, diagrams and process maps
Estimates project costs and adheres to estimates
Water testing and analyzing
Performs other related duties as assigned
Develops spreadsheets, diagrams and process maps to document needs
Estimate project costs and adhere to estimates
Water testing and analyzing

Field Service Project Manager – Commercial, Windows and Doors

• Develop and execute internal communication strategies to inform, engage, and inspire team members
• Draft, edit, and distribute internal communications including company announcements, newsletters, leadership messages, and intranet content
• Support planning and execution of internal campaigns tied to organizational goals, culture initiatives, change management, and team engagement
• Partner with HR, Operations, and other departments to align communications with strategic priorities
• Maintain and update internal communications channels (intranet, email platforms, digital signage, chat apps)
• Measure the effectiveness of internal communications and recommend improvements based on engagement data and team member feedback
• Coordinate logistics and messaging for internal events including town halls, team briefings, and recognition programs
• Maintain a consistent voice and tone in internal content reflecting MITER Brands culture and quality pillars
• Monitor the communications calendar to ensure strategic messaging cadence and avoid conflicts
• Support Talent Acquisition with team member stories and company value proposition messaging

Internal Communication Specialist

• Draft, edit, and distribute internal communications, including company announcements, newsletters, leadership messages, and intranet content.
• Support the planning and execution of internal campaigns tied to organizational goals, culture initiatives, change management, and team engagement.
• Partner with HR, Operations, and other departments to ensure communication is aligned with strategic priorities and enhances team member understanding.
• Maintain and update internal communications channels (e.g., intranet, email platforms, digital signage, chat apps).
• Measure the effectiveness of internal communications and recommend improvements based on engagement data and team member feedback.
• Assist in coordinating logistics and messaging for internal events, including town halls, team briefings, and recognition programs.
• Help maintain a consistent voice and tone in internal content that reflects the MITER Brands culture and quality pillars.
• Monitor the communications calendar to ensure strategic messaging cadence and avoid conflicts.
• Support Talent Acquisition with team member stories and company value proposition messaging.

Internal Communications Specialist

• Communicates courteously with co-workers and customers at all times.
• Provides guidance to ensure employees demonstrate appropriate demeanor, technical accuracy, efficiency and conformity to company policies.
• Serves as product expert providing support to staff as needed
• Communicates directly with customers via telephone or face-to-face contact at job sites or residences.
• Determines urgency of service calls and schedules accordingly.
• May schedule own appointments by telephone or respond to direction from dispatching office staff.
• Orders parts for each service assigned and reschedules appointments as necessary when parts are not available at the time of scheduled service.
• Troubleshoots product issues and develops and follows through on a plan to make corrections.
• Safely Operates a variety of hand and power tools.
• Performs most complex repairs independently with little or no supervision.
• Works closely with the Team Leader to plan and coordinate large or complicated projects.
• Regularly serves as a trainer for lower-level Field Service Technicians.
• Shares knowledge and experiences willingly with others for training purposes.
• Provides feedback to leadership regarding performance and developmental opportunities for lower-level Field Service Technicians’ development.
• Determines if service is a warranty or installation issue.
• Notifies distributors of problems arising from improper installation when necessary.
• Provides feedback to leaders in Field Service and Manufacturing regarding manufacturing problems and offers recommendations for solutions.
• Works collaboratively with co-workers on projects involving multiple Field Service Technicians.
• Operates as key point of contact when the Team Leader is not present.
• Supports Team Leader completing inspections and other functions as required
• Ensures customer residence and/or job site is returned to original condition.
• Documents the service call including any observations made and all actions taken.
• Submits closing service information to the Field Service Office in a timely manner.
• Ensures that all work is performed in a safe and professional manner, adhering to company and department safety and work policies.
• Maintains proper inventory level of parts and supplies in warehouse and in vehicle/van.
• Ensures service vehicle is properly maintained kept in good working order and operated safely
• Ensures service vehicle is washed kept clean inside and out.

Language / Communication Skills

• Draft, edit, and distribute internal communications, including company announcements, newsletters, leadership messages, and intranet content
• Support the planning and execution of internal campaigns tied to organizational goals, culture initiatives, change management, and team engagement
• Partner with HR, Operations, and other departments to ensure communication is aligned with strategic priorities and enhances team member understanding
• Maintain and update internal communications channels (e.g., intranet, email platforms, digital signage, chat apps)
• Measure the effectiveness of internal communications and recommend improvements based on engagement data and team member feedback
• Assist in coordinating logistics and messaging for internal events, including town halls, team briefings, and recognition programs
• Help maintain a consistent voice and tone in internal content that reflects the MITER Brands culture and quality pillars
• Monitor the communications calendar to ensure strategic messaging cadence and avoid conflicts
• Support Talent Acquisition with team member stories and company value proposition messaging

MITER Brands™ is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. The Internal Communications Specialist is critical in shaping the team member experience by developing and executing effective communication strategies that inform, engage, and inspire our team. Reporting to the Communications Manager, this role will enhance transparency across the organization and promote the MITER Brands culture through timely and consistent messaging. Draft, edit, and distribute internal communications, including company announcements, newsletters, leadership messages, and intranet content. Support the planning and execution of internal campaigns tied to organizational goals, culture initiatives, change management, and team engagement. Partner with HR, Operations, and other departments to ensure communication is aligned with strategic priorities and enhances team member understanding. Maintain and update internal communications channels (e.g., intranet, email platforms, digital signage, chat apps). Measure the effectiveness of internal communications and recommend improvements based on engagement data and team member feedback. Assist in coordinating logistics and messaging for internal events, including town halls, team briefings, and recognition programs. Help maintain a consistent voice and tone in internal content that reflects the MITER Brands culture and quality pillars. Monitor the communications calendar to ensure strategic messaging cadence and avoid conflicts. Support Talent Acquisition with team member stories and company value proposition messaging.

• Represent the company professionally while diagnosing product repair issues and implementing solutions
• Serve as key point of contact on large projects and trainer for new Field Service Technicians
• Communicate courteously with co-workers and customers; schedule and determine urgency of service calls
• Order parts, reschedule appointments when necessary, troubleshoot issues and execute repair plans
• Safely operate hand and power tools and perform complex repairs independently
• Work with Team Leader to coordinate large/complicated projects and act as lead when Team Leader absent
• Document service calls and submit closing service information timely
• Maintain inventory levels in warehouse and vehicle; ensure service vehicle maintenance and cleanliness
• Ensure job site is returned to original condition and adhere to safety and work policies
• Provide feedback to leadership on technician performance and manufacturing issues
• Determine warranty vs installation issues and notify distributors when necessary
• Support Team Leader with inspections and other functions as required

• Represent the company professionally while diagnosing and repairing windows and doors
• Serve as key point of contact on large projects and train lower-level Field Service Technicians
• Communicate with customers via telephone or face-to-face; determine urgency and schedule service calls
• Order parts, reschedule when necessary, troubleshoot product issues and implement corrective plans
• Safely operate hand and power tools; perform complex repairs independently
• Work with Team Leader to plan and coordinate large or complicated projects; act as key contact when Team Leader absent
• Provide feedback to leadership and manufacturing regarding performance and manufacturing problems
• Document service calls, submit closing information timely, and ensure job site is returned to original condition
• Maintain parts inventory and ensure service vehicle is properly maintained and clean
• Adhere to company and department safety and work policies; complete inspections as required
• Travel overnight as required and perform work at varying job sites and heights

Responsible for representing the company in a professional manner while diagnosing product repair issues and implementing solutions for customers.
Can serve as the key point of contact on large projects and is instrumental in training new Field Service Technicians.
Communicates courteously with co-workers and customers at all times.
Provides guidance to ensure employees demonstrate appropriate demeanor, technical accuracy, efficiency and conformity to company policies.
Serves as product expert providing support to staff as needed
Communicates directly with customers via telephone or face-to-face contact at job sites or residences.
Determines urgency of service calls and schedules accordingly.
May schedule own appointments by telephone or respond to direction from dispatching office staff.
Orders parts for each service assigned and reschedules appointments as necessary when parts are not available at the time of scheduled service.
Troubleshoots product issues and develops and follows through on a plan to make corrections.
Safely Operates a variety of hand and power tools.
Performs most complex repairs independently with little or no supervision.
Works closely with the Team Leader to plan and coordinate large or complicated projects.
Regularly serves as a trainer for lower-level Field Service Technicians.
Shares knowledge and experiences willingly with others for training purposes.
Provides feedback to leadership regarding performance and developmental opportunities for lower-level Field Service Technicians’ development.
Determines if service is a warranty or installation issue.
Notifies distributors of problems arising from improper installation when necessary.
Provides feedback to leaders in Field Service and Manufacturing regarding manufacturing problems and offers recommendations for solutions.
Works collaboratively with co-workers on projects involving multiple Field Service Technicians.
Operates as key point of contact when the Team Leader is not present.
Supports Team Leader completing inspections and other functions as required
Ensures customer residence and/or job site is returned to original condition.
Documents the service call including any observations made and all actions taken.
Submits closing service information to the Field Service Office in a timely manner.
Ensures that all work is performed in a safe and professional manner, adhering to company and department safety and work policies.
Maintains proper inventory level of parts and supplies in warehouse and in vehicle/van.
Ensures service vehicle is properly maintained kept in good working order and operated safely
Ensures service vehicle is washed kept clean inside and out.
Assists in training lower-level Field Service Technicians and serves as key contact on large or complex jobs when the Team Leader is not present.

Coordinates activities of the Field Service corporate team handling service orders, parts and customer service
Serves as product expert and contact person for Group and Team Leaders
Assists employees with difficult services and makes disposition decisions
Safely operates hand and power tools
Provides feedback to Field Service and manufacturing regarding problems and solutions
Ensures safe and professional work adhering to policies
Determines if service is warranty or installation issue and notifies distributors
Schedules and leads staff meetings
Maintains service vehicle condition and cleanliness
Fulfills job duties of staff supervised approximately 50% of work time
Administers Field Service software, produces reports, downloads and analyzes data
Updates and monitors work order status via CRM systems and dashboards
Final decision maker on incoming parts inspection and warranty field decisions
Creates long- and short-term project plans, sets targets and deadlines
Delegates tasks and makes effective project decisions
Serves as project point of contact to ensure team synergy
Communicates with service leadership and stakeholders
Performs quality control and adjusts schedules and targets
Coordinates internal resources and third parties/vendors
Develops detailed project plans and monitors progress
Manages project scope, schedule, and costs; reports and escalates as needed
Establishes relationships with third parties/vendors
Creates and maintains comprehensive project documentation
Performs water testing and analysis
Develops spreadsheets, diagrams and process maps to document needs
Estimates project costs and adheres to estimates
Performs other related duties as assigned

Commercial Project Manager, Window and Door Field Service

Responsible for representing the company in a professional manner while diagnosing product repair issues and implementing solutions for customers.
Can serve as the key point of contact on large projects and is instrumental in training new Field Service Technicians.
Communicates courteously with co-workers and customers at all times.
Provides guidance to ensure employees demonstrate appropriate demeanor, technical accuracy, efficiency and conformity to company policies.
Serves as product expert providing support to staff as needed
Communicates directly with customers via telephone or face-to-face contact at job sites or residences.
Determines urgency of service calls and schedules accordingly.
May schedule own appointments by telephone or respond to direction from dispatching office staff.
Orders parts for each service assigned and reschedules appointments as necessary when parts are not available at the time of scheduled service.
Troubleshoots product issues and develops and follows through on a plan to make corrections.
Safely Operates a variety of hand and power tools.
Performs most complex repairs independently with little or no supervision.
Works closely with the Team Leader to plan and coordinate large or complicated projects.
Regularly serves as a trainer for lower-level Field Service Technicians.
Shares knowledge and experiences willingly with others for training purposes.
Provides feedback to leadership regarding performance and developmental opportunities for lower-level Field Service Technicians’ development.
Determines if service is a warranty or installation issue.
Notifies distributors of problems arising from improper installation when necessary.
Provides feedback to leaders in Field Service and Manufacturing regarding manufacturing problems and offers recommendations for solutions.
Works collaboratively with co-workers on projects involving multiple Field Service Technicians.
Operates as key point of contact when the Team Leader is not present.
Supports Team Leader completing inspections and other functions as required
Ensures customer residence and/or job site is returned to original condition.
Documents the service call including any observations made and all actions taken.
Submits closing service information to the Field Service Office in a timely manner.
Ensures that all work is performed in a safe and professional manner, adhering to company and department safety and work policies.
Maintains proper inventory level of parts and supplies in warehouse and in vehicle/van.
Ensures service vehicle is properly maintained kept in good working order and operated safely
Ensures service vehicle is washed kept clean inside and out.

Accounts Payable

• Filing, scanning and general office duties as needed
• Accurately and efficiently matches invoices to receiving paperwork. Coding of invoices to proper GL accounts.
• Data entry using chart of accounts with limited supervision. Double check variances against purchase orders and other documents.
• Ability to meet deadlines.
• Handles moderately complex issues and problems and refers more complex issues to higher-level staff
• Knowledge of month-end processes and procedures
• Performs work under general supervision
• Ability to assist/train associates Levels I & II
• Ability to assist with processing check runs and ACH requests as needed
• Knowledge of both A/P systems to provide assistance when needed
• Effectively communicate and actively participate within a goal-oriented team environment

AP Associate III

Manager

• Recommend, develop, and implement programs that maintain safe working conditions and promote the protection of our employees against accidents, illnesses, and injuries.
• Maintain compliance with Federal and State, and governmental regulations by identifying and analyzing problems, finalizing suggestions and recommendations for improvements, performing audits to ensure our compliance, and oversees worker’s compensation issues.
• Promoting and driving continuous improvement of systems that result in the reduction of accidents and ensure regulatory compliance.
• Guide management and employees alike on ergonomic, and safety-related opportunities by providing support and technical assistance and expertise.
• Provide strategic direction on EHS improvements by analyzing and addressing root causes while reducing liability and cost.
• Reduce the number and severity rate of incidents.
• Drive change in our current culture to be preventive vs. reactive
• Maintain compliance on key EHS related initiatives, reporting requirements and auditing.
• Lead and facilitate a fully engaged and effective Employee EHS Committee.
• Conduct inspection audits to ensure that state and federal requirements are met and maintained.
• Establish training programs for all levels of operation – New Hire Orientation, Forklift, First Aid/CPR, AED and Bloodborne Pathogens (BBP), Fall Protection, Lock Out Tag Out (LOTO), Emergency Planning and more.
• Ensure compliance with our required use of Personal Protective Equipment (PPE)
• Oversee management of claims for workers’ compensation and return to work programs.
• Lead investigations for incidents, accidents and near misses and ensure solutions are created and communicated.
• You will be on the plant floor for 70% of your time.
• 30% of your time will be in the office but of that 30% will be data entry as well as generating reports.

Environmental Health & Safety Manager

Human Resources

• Ensure the consistent application of Human Resources programs and policies, including employment, compensation, staffing strategies, benefits, training, payroll, and employee relations.
• Partner with HR leadership and client group leadership to manage organizational planning, including job descriptions, skills assessments, and career development within functional areas.
• Partner with Talent Acquisition to streamline recruitment and onboarding processes for hourly and salaried positions; support recruitment efforts through interviews (Targeted Selection), on-site/off-site events, and onboarding activities including new hire orientation.
• Conduct and coordinate training sessions for leaders and employees on a variety of topics such as HR compliance, leadership development, and policies/procedures.
• Counsel leaders and employees on job-specific and developmental training opportunities and career growth.
• Support retention efforts by tracking and analyzing KPIs (e.g., hiring, turnover, retention, overtime), conducting exit interviews, and advising on retention strategies.
• Investigate and support resolution of employee concerns, including performance, conduct, and attendance issues; mediate workplace conflicts and provide guidance on disciplinary procedures and documentation.
• Provide guidance to leaders, supervisors, and employees on HR policies, procedures, and programs; respond to inquiries and ensure compliance with applicable employment laws.
• Assist in the development and review of HR policies and ensure appropriate communication and understanding across employee groups.
• Manage leaves of absence, including FMLA and discretionary leaves; coordinate with HR to conduct ADA interactive processes and determine potential accommodations.
• Prepare and process HR documentation across functional areas (e.g., new hires, promotions, terminations, disciplinary actions).
• Support unemployment claim responses and documentation preparation.
• Maintain accurate records through HRIS and timekeeping systems; monitor data for reporting and compliance.
• Perform additional duties as assigned.

HR Generalist

Outside Sales

• Outside Sales Representative for the Philadelphia, Pennsylvania and New Jersey territory to join our sales team
• Sell MI products through our dealer/distributor channel, promoting sales and margin growth and business opportunities while providing professional product expertise, business counsel and marketing advice to our dealers, architects and home builders
• Responsibilities include providing first-class service to existing accounts, training account associates, monitoring external competition, and maintaining product knowledge and stock integrity
• Maintain professional and technical knowledge of the product line and promote strong rapport with account personnel
• Coordinate with sales management to maintain and grow market share; resolve customer complaints; negotiate returns; and offer policy improvements

Territory Sales Manager

• Ensure the consistent application of Human Resources programs and policies, including employment, compensation, staffing strategies, benefits, training, payroll, and employee relations.
• Partner with HR leadership and client group leadership to manage organizational planning, including job descriptions, skills assessments, and career development within functional areas.
• Partner with Talent Acquisition to streamline recruitment and onboarding processes; support recruitment through interviews (Targeted Selection), on-site/off-site events, and onboarding activities including new hire orientation.
• Conduct training sessions for leaders and employees on a variety of topics such as HR compliance, leadership development, and policies/procedures.
• Counsel leaders and employees on job-specific and developmental training opportunities and career growth.
• Support retention efforts by tracking and analyzing KPIs (e.g., hiring, turnover, retention, overtime), conducting exit interviews, and advising on retention strategies.
• Investigate and support resolution of employee concerns, including performance, conduct, and attendance issues; mediate workplace conflicts and provide guidance on disciplinary procedures and documentation.
• Provide guidance to leaders, supervisors, and employees on HR policies, procedures, and programs; respond to inquiries and ensure compliance with applicable employment laws.
• Assist in the development and review of HR policies and ensure appropriate communication and understanding across employee groups.
• Manage leaves of absence, including FMLA and discretionary leaves; coordinate with HR to conduct ADA interactive processes and determine potential accommodations.
• Prepare and process HR documentation across functional areas (e.g., new hires, promotions, terminations, disciplinary actions).
• Support unemployment claim responses and documentation preparation.
• Maintain accurate records through HRIS and timekeeping systems; monitor data for reporting and compliance.
• Perform additional duties as assigned.

• Outside Sales Representative for the Philadelphia, Pennsylvania and New Jersey territory to join our sales team.\n• In this role you will have responsibility for selling MI products through our dealer/distributor channel, promoting sales and margin growth and business opportunities while providing professional product expertise, business counsel and marketing advice to our dealers, architects and home builders.\n• Total Compensation: An attractive compensation plan is available with salary, commission, car allowance, and a competitive benefits package\n• Responsibilities Provide first class service to existing accounts in prompt, professional manner.\n• Establish and grow positive relationships through account management.\n• Train account associates to sell and understand key benefits of our products.\n• Keep sales management informed of any issues or potential issues with the customer.\n• Monitor external competition within the account and provide regular updates and recommendations to sales management to maintain and grow market share.\n• Recommend changes in products, service, and policy to better serve the customer.\n• Resolve customer complaints.\n• Maintain professional and technical knowledge of the product line.\n• Maintain stock integrity, negotiate returns and build strong rapport with account personnel.

Account Executive

• MITER Brands™ is a residential window and door manufacturer with brands Milgard, MI Windows & Doors and Western Window Systems.
• Architectural Sales Representatives sell products to architects, general contractors, designers, and developers.
• Requires bachelor's degree; related architectural/construction and sales experience preferred.
• Total Compensation: $125K - $150K/year, including $80K base and commission.
• Territory covers Florida (Tampa, Orlando and surrounding areas) with travel ~60%.