MITER Brands

Language and Communication Specialist

MITER Brands

full-time

Posted on:

Origin:  • 🇺🇸 United States • Florida

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Salary

💰 $23 per hour

Job Level

Mid-LevelSenior

Tech Stack

AssemblyJavaScript

About the role

  • Represent the company professionally while diagnosing product repair issues and implementing solutions
  • Serve as key point of contact on large projects and train lower-level Field Service Technicians
  • Communicate directly with customers by phone or face-to-face; determine urgency and schedule service calls
  • Order parts, reschedule appointments when necessary, troubleshoot product issues and execute repair plans
  • Safely operate a variety of hand and power tools and perform complex repairs with little or no supervision
  • Work with Team Leader to plan and coordinate large or complicated projects; support inspections and other functions
  • Provide feedback to leadership regarding technician development and manufacturing issues
  • Determine warranty vs installation issues and notify distributors when necessary
  • Collaborate on multi-technician projects and ensure job site/residence is returned to original condition
  • Document service calls and submit closing service information promptly
  • Maintain proper inventory levels in warehouse and vehicle, ensure service vehicle maintenance and cleanliness
  • Adhere to company and department safety and work policies and perform mandatory overtime and overnight travel as required

Requirements

  • High school diploma or GED required
  • Strong knowledge of PGT products and warranties
  • Minimum of 3-5 years experience in manufacturing and/or repair of windows and doors
  • Preferred 2-3 years of PGT specific service experience
  • Ability to use computer and other office equipment and software; able to log information in a computer database
  • Good knowledge of Microsoft Outlook, Word, Excel and Windows
  • Familiarity with iPad and other mobile devices for documenting service events and schedules
  • Good understanding of basic business procedures, practices, and policies
  • Excellent knowledge of the safe use of hand and power tools
  • Strong conflict resolution and troubleshooting skills
  • Clean driving record per PGT safe driving policy
  • Ability to work autonomously and in a team setting
  • Strong English language skills; bi-lingual English & Spanish preferred
  • Ability to add, subtract, multiply and divide; able to read a tape measure
  • Valid Class D driver’s license
  • Aerial Lift Qualified or ability to become qualified within 6 months
  • Must be able to perform physical demands (lifting, climbing, working at heights) and travel overnight; residence within assigned territory within 45 minutes of assigned warehouse