Principal Associate, Project Manager – eData Customer Support for Product Operations
Capital One
PMP
Commercial Project Manager – Window and Door Field Service
MITER Brands
full-time
Posted on:
Location: Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $24 per hour
Job Level
Mid-LevelSenior
Tech Stack
AssemblyJavaScript
About the role
- Coordinates activities of Field Service corporate team handling service orders, parts and customer service Serves as product expert and contact for Group and Team Leaders Assists employees with difficult or unusual services and disposition decisions Safely operates hand and power tools Provides feedback to leaders about manufacturing problems and solutions Ensures work is performed safely and professionally Determines if service is warranty or installation issue and notifies distributors Schedules and leads staff meetings Ensures service vehicle maintenance and cleanliness Fulfills job duties of staff supervised ~50% of time Administers Field Service software, produces reports, downloads and analyzes data Updates and monitors work order status via CRM and dashboards Final decision maker on inspection of incoming parts and warranty decisions Creates long- and short-term plans, sets targets and deadlines Delegates tasks, makes project decisions, coordinates multiple units Communicates with service leadership and stakeholders Performs quality control and adjusts schedules and targets Coordinates internal resources and third parties/vendors Ensures resource availability and allocation Develops detailed project plans and manages changes to scope, schedule, costs Reports and escalates to management as needed Establishes and maintains relationships with third parties/vendors Creates and maintains comprehensive project documentation Develops comprehensive project plans for clients and team members Performs other related duties as assigned Develops spreadsheets, diagrams and process maps Estimates project costs and adheres to estimates Water testing and analyzing Frequent overnight travel required Reside within assigned territory within 45 minutes of assigned warehouse
Requirements
- High school diploma or GED required Some college or technical education preferred Excellent knowledge of PGT products and warranties Excellent knowledge of the safe use of hand and power tools Minimum of 4 - 6 years of field service experience in Window and Door service Preferred 3 - 4 years of PGT specific service experience 1-2 years of management experience preferred Commercial construction experience preferred Familiar with iPad and other computer devices Strong knowledge of Microsoft Outlook, Word, Excel, Windows Ability to work autonomously and in a team Strong understanding of business procedures, practices, policies Strong conflict resolution skills Clean driving record per PGT safe driving policy Strong English language skills Ability to read and comprehend instructions Ability to write correspondence Ability to present information one-on-one and small groups Bi-lingual English and Spanish is a plus Ability to add, subtract, multiply, divide Able to read a tape measure Assess complex situations and make appropriate decisions Ability to establish priorities Diagnose causes of repair issues and develop corrective actions Recognize situations that could result in potential liability Notify appropriate PGT personnel for guidance Arial lift truck operation certificate Valid Class D driver’s license
