Communications

• Communicates courteously with co-workers and customers at all times.
• Provides guidance to ensure employees demonstrate appropriate demeanor, technical accuracy, efficiency and conformity to company policies.
• Serves as product expert providing support to staff as needed
• Communicates directly with customers via telephone or face-to-face contact at job sites or residences.
• Determines urgency of service calls and schedules accordingly.
• May schedule own appointments by telephone or respond to direction from dispatching office staff.
• Orders parts for each service assigned and reschedules appointments as necessary when parts are not available at the time of scheduled service.
• Troubleshoots product issues and develops and follows through on a plan to make corrections.
• Safely Operates a variety of hand and power tools.
• Performs most complex repairs independently with little or no supervision.
• Works closely with the Team Leader to plan and coordinate large or complicated projects.
• Regularly serves as a trainer for lower-level Field Service Technicians.
• Shares knowledge and experiences willingly with others for training purposes.
• Provides feedback to leadership regarding performance and developmental opportunities for lower-level Field Service Technicians’ development.
• Determines if service is a warranty or installation issue.
• Notifies distributors of problems arising from improper installation when necessary.
• Provides feedback to leaders in Field Service and Manufacturing regarding manufacturing problems and offers recommendations for solutions.
• Works collaboratively with co-workers on projects involving multiple Field Service Technicians.
• Operates as key point of contact when the Team Leader is not present.
• Supports Team Leader completing inspections and other functions as required
• Ensures customer residence and/or job site is returned to original condition.
• Documents the service call including any observations made and all actions taken.
• Submits closing service information to the Field Service Office in a timely manner.
• Ensures that all work is performed in a safe and professional manner, adhering to company and department safety and work policies.
• Maintains proper inventory level of parts and supplies in warehouse and in vehicle/van.
• Ensures service vehicle is properly maintained kept in good working order and operated safely
• Ensures service vehicle is washed kept clean inside and out.

Language / Communication Skills

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About the role

Requirements