Language and Communication Specialist
MITER Brands
AssemblyJavaScript
Field Service Project Manager – Commercial, Windows and Doors
MITER Brands
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteSalary
💰 $24 per hour
Job Level
Mid-LevelSenior
Tech Stack
AssemblyJavaScript
About the role
- Coordinates activities of Field Service corporate team handling service orders, parts and customer service Serves as product expert and contact for Group and Team Leaders Assists employees with difficult or unusual services and decides disposition Safely operates a variety of hand and power tools Provides feedback to leaders regarding manufacturing problems and recommends solutions Ensures work performed safely and professionally Relays and shares information with employees and departments Determines warranty vs installation issues and notifies distributors when necessary Schedules and leads staff meetings Ensures service vehicle maintenance and cleanliness Fulfills job duties of staff supervised ~50% of work time Administers Field Service software; produces reports, downloads data, analyzes via Excel Updates and monitors work order status via CRM and dashboards Final decision maker on inspection of incoming parts and warranty decisions Creates long- and short-term plans; sets targets and deadlines Delegates project tasks and makes effective decisions Serves as point of contact for multi-unit projects Communicates with service leadership and stakeholders Performs quality control throughout project development Adjusts schedules and targets as needs change Coordinates internal resources and third parties/vendors Ensures resource availability and allocation Develops detailed project plans and manages scope, schedule, costs Reports and escalates to management as needed Establishes and maintains relationships with third parties/vendors Creates and maintains comprehensive project documentation Develops spreadsheets, diagrams and process maps Estimates project costs and adheres to estimates Water testing and analyzing Performs other related duties as assigned Develops spreadsheets, diagrams and process maps to document needs Estimate project costs and adhere to estimates Water testing and analyzing
Requirements
- High school diploma or GED required Some college or technical education preferred Excellent knowledge of PGT products and warranties Excellent knowledge of the safe use of hand and power tools Minimum of 4 - 6 years of field service experience in Window and Door service Preferred 3 - 4 years of PGT specific service experience 1-2 years of management experience preferred Commercial construction experience preferred Familiar with iPad and other computer related devices Strong knowledge of Microsoft products such as Outlook, Word, Excel and Windows Ability to work autonomously and in a team Strong understanding of basic business procedures, practices, and policies Strong conflict resolution skills Clean driving record per PGT’s safe driving policy Strong English language skills Ability to read and comprehend instructions Ability to effectively write correspondences Ability to effectively present information in one-on-one and small group situations Bi-lingual in English and Spanish is a plus Ability to add, subtract, multiply and divide Able to read a tape measure Must be able to assess complex situations and make appropriate decisions Ability to establish priorities Ability to diagnose causes of repair issues and develop corrective action plans Notifies appropriate PGT personnel for guidance Arial lift truck operation certificate Valid Class D driver’s license
