MITER Brands

Commercial Project Manager, Window and Door Field Service

MITER Brands

full-time

Posted on:

Origin:  • 🇺🇸 United States • Florida

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Salary

💰 $24 per hour

Job Level

Mid-LevelSenior

Tech Stack

AssemblyJavaScript

About the role

  • Coordinates activities of the Field Service corporate team handling service orders, parts and customer service Serves as product expert and contact person for Group and Team Leaders Assists employees with difficult services and makes disposition decisions Safely operates hand and power tools Provides feedback to Field Service and manufacturing regarding problems and solutions Ensures safe and professional work adhering to policies Determines if service is warranty or installation issue and notifies distributors Schedules and leads staff meetings Maintains service vehicle condition and cleanliness Fulfills job duties of staff supervised approximately 50% of work time Administers Field Service software, produces reports, downloads and analyzes data Updates and monitors work order status via CRM systems and dashboards Final decision maker on incoming parts inspection and warranty field decisions Creates long- and short-term project plans, sets targets and deadlines Delegates tasks and makes effective project decisions Serves as project point of contact to ensure team synergy Communicates with service leadership and stakeholders Performs quality control and adjusts schedules and targets Coordinates internal resources and third parties/vendors Develops detailed project plans and monitors progress Manages project scope, schedule, and costs; reports and escalates as needed Establishes relationships with third parties/vendors Creates and maintains comprehensive project documentation Performs water testing and analysis Develops spreadsheets, diagrams and process maps to document needs Estimates project costs and adheres to estimates Performs other related duties as assigned

Requirements

  • High school diploma or general education degree (GED) required Some college or technical education preferred Excellent knowledge of PGT products and warranties Excellent knowledge of the safe use of hand and power tools Minimum of 4 - 6 years of field service experience in Window and Door service Preferred 3 - 4 years of PGT specific service experience 1-2 years of management experience preferred Commercial construction experience : working with General Contractors or Project Managers on multifamily or commercial jobsites preferred Familiar with the functionality of iPad and other computer related devices Strong knowledge of Microsoft products such as Outlook, Word, Excel and Windows Must have the ability to work autonomously as well as in a team setting Strong understanding of basic business procedures, practices, and policies Strong conflict resolution skills Must have a clean driving record per PGT’s safe driving policy Strong English language skills Ability to read and comprehend instructions, correspondence and memos Ability to effectively write correspondences Ability to effectively present information in one-on-one and small group situations Bi-lingual in English and Spanish is a plus Ability to add, subtract, multiply and divide Able to read a tape measure Must be able to assess complex situations and make appropriate decisions Ability to establish priorities Ability to diagnose causes of repair issues and develop corrective action plans Notifies appropriate PGT personnel for guidance Arial lift truck operation certificate Valid Class D driver’s license Reside within an assigned territory and within 45 minutes of assigned warehouse