Marketing and Communications Manager – Healthcare, SUD Treatment
Crossroads
Language and Communication Specialist
MITER Brands
full-time
Posted on:
Location: Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $23 per hour
Job Level
Mid-LevelSenior
Tech Stack
AssemblyJavaScript
About the role
- Represent the company professionally while diagnosing product repair issues and implementing solutions
- Serve as key point of contact on large projects and trainer for new Field Service Technicians
- Communicate courteously with co-workers and customers; schedule and determine urgency of service calls
- Order parts, reschedule appointments when necessary, troubleshoot issues and execute repair plans
- Safely operate hand and power tools and perform complex repairs independently
- Work with Team Leader to coordinate large/complicated projects and act as lead when Team Leader absent
- Document service calls and submit closing service information timely
- Maintain inventory levels in warehouse and vehicle; ensure service vehicle maintenance and cleanliness
- Ensure job site is returned to original condition and adhere to safety and work policies
- Provide feedback to leadership on technician performance and manufacturing issues
- Determine warranty vs installation issues and notify distributors when necessary
- Support Team Leader with inspections and other functions as required
Requirements
- High school diploma or GED required
- Strong knowledge of PGT products and warranties
- Minimum of 3-5 years experience in manufacturing and/or repair of windows and doors (minimum 36 months)
- Preferred 2-3 years of PGT specific service experience
- Ability to use computer and other office equipment and software; must be able to log information in a computer database
- Good knowledge of Microsoft Outlook, Word, Excel and Windows
- Familiarity with iPad and other devices for documentation and scheduling
- Good understanding of basic business procedures, practices, and policies
- Excellent knowledge of the safe use of hand and power tools
- Strong conflict resolution skills
- Must have a clean driving record per PGT’s safe driving policy
- Ability to work autonomously and as part of a team
- Strong English language skills; bilingual English & Spanish preferred
- Mathematical ability to add, subtract, multiply and divide; able to read a tape measure
- Troubleshooting and reasoning ability to diagnose problems and identify solutions
- Valid Class D driver’s license
- Aerial Lift Qualified or ability to become qualified within 6 months
- Must be able to meet physical demands (lifting, standing, climbing) and work mandatory overtime
- Residence within assigned territory and within 45 minutes of assigned warehouse
- Overnight travel required
