Memorial Hermann Health System

Therapist

• Assess patients and develop treatment plans based on evaluation results
• Document findings and progress and provide instruction to patients and caregivers
• Assist in program development and mentor staff
• Oversee development, guidance, and training of assistants and interns
• Evaluate patient conditions and implement treatment programs

Physical Therapist, Inpatient/Outpatient Rehab

Financial Planning and Analysis

• Responsible for providing finance based analytical support to all levels of management
• Assists in the documentation or analysis of simple financial analysis projects
• Assists in preparing basic financial analyses for various projects, including business plans that support new and expanded services and facility and equipment acquisitions
• Assists in the preparation and submission of documentation for long term financing requests
• Assists with the development of the annual budget
• Develops profitability analysis for clinical service lines and payor classes
• Meets with and provides guidance to managers, assisting them in budget preparation or analysis projects
• Develops trend analysis reports that monitor hospital or corporate key performance indicators and compares them to internal and external benchmarks
• Ensures safe care to patients, staffs and visitors; adheres to all MHHS policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences
• Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues

Financial Analyst I

Medical writer

• Responsible for concurrent review of inpatient medical records• Identify opportunities for improving the quality of physician documentation• Modifications to clinical documentation through interaction with physicians and other healthcare team members• Achieve a complete medical record to support accurate coding• Communicate with physicians, case managers, coders, and healthcare team members• Contribute to a positive working environment• Coach physicians on improving documentation quality

Clinical Documentation Specialist

Account Manager

• Position is responsible for the timely collection of third party and private pay receivables
• Reviews incoming correspondence and takes appropriate action
• Responds promptly to inquiries
• Analyzes accounts for errors, adjustments and credits, issuing corrected entries when necessary
• Updates account information accordingly
• Documents communications accurately and completely
• Serves as a mentor and resource for less experienced staff
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards

Patient Account Representative, Revenue Cycle, Insurance Follow-Up, Denials

Procurement

• Position is responsible for the leadership, development, vision, and operational fiscal management of the Revenue cycle for all the acute care inpatient, post-acute care, and outpatient facilities in the healthcare system.
• Oversee all administrative and technical aspects of Operations, and design and implement effective systems, processes, and procedures to ensure accurate and timely management of Accounts Receivable which include billing, collections, denials, underpaid, cash management, credit balances and vendor management.
• Establish productivity and quality standards for the department, and is accountable for creating a culture of compliance, adherence to coding clinic guidelines, governmental and payer regulations, ethics, integrity and performance across the multi-facility healthcare system.
• Provides strategic guidance and direction for system-wide financial services; create and manage a strong financial services culture.
• Leads large teams in areas of Revenue Cycle Services including Billing, Collections, Denials, Underpaid, Correspondence, Cash Management, Vendor Management, and Customer Service.
• Oversight includes up to 17 Acute Care Facilities, 163 Outpatient Facilities, or 300+ physicians.
• Develops short and long term plans for operation that is compatible with department and organizational goals.
• Contribute to initiatives with Net Revenue Improvement while maintaining oversight of an accounts receivable in excess of $2.6 Billion, Annual Cash Collections $4.3 Billion, and Annual Billed Claims volume 2 Billion.
• Provides leadership to revenue cycle management team regarding monthly trending analysis of operational performance including weekly and monthly financial reports.

Director, Revenue Cycle Vendor Management

Manager

• Supervising day-to-day operations including pre-registrations/verifications, registrations, reservations, financial counseling, and/or collection of third party and private receivables
• Assists with the planning, development, and direction of capital expenditures, business objectives, departmental goals, and special projects
• Leads in the preparation of departmental compliance with all regulatory requirements
• Assigns work and manages the activities of department personnel
• Trains, monitors, and evaluates staff as necessary

Manager, Clinical Support Services

• Responsible for the timely collection of third party and private pay receivables.
• Reviews incoming correspondence and takes appropriate action.
• Responds promptly to inquiries.
• Analyzes accounts for errors, adjustments and credits, issuing corrected entries when necessary.
• Updates account information accordingly.
• Documents communications accurately and completely.
• Serves as a mentor and resource for less experienced staff.
• Ensures safe care to patients, staff and visitors and adheres to all Memorial Hermann policies, procedures, and standards.

Patient Account Representative – Medicaid Follow Up

• Facilitate improvement system-wide in the overall quality, completeness, and accuracy of the medical record documentation
• Responsible for identification of patterns, trends, and opportunities for the entire CDI team
• Assist with large retrospective audits, at the request of hospital clients system-wide
• Educate physicians as needed
• Reports to the CDI Quality/Education Manager and provides recommendations on clinical documentation quality improvement and education programs

Clinical Documentation Auditor, Educator

Director

• Serve as a trusted advisor to senior leadership and shape, advance, and execute the enterprise strategic vision for long-term growth and market leadership
• Drive innovation, joint ventures, partnerships, investments, and thematic analyses across service lines and other assigned strategic priorities
• Evaluate market trends and the competitive landscape to identify new business opportunities and lead initiatives to enhance organizational performance and competitive positioning
• Work closely with service line Senior Vice Presidents and Vice Presidents and collaborate with cross-functional teams (Finance, Accounting, Legal, Tax, HR, IT, Digital)
• Support business case development and diligence for acquisitions, divestitures, partnerships, and joint ventures and ensure seamless deal execution and value-creation capture
• Support diligence on strategic equity investment opportunities and manage a sub-portfolio of investments/partnerships/innovation initiatives from origination to implementation
• Support the annual strategic planning process and the ongoing operations for Memorial Hermann’s Innovation Hub, shepherding Innovation Hub projects from identification to deployment
• Track and report competitive intelligence and emerging industry/market trends (including disruptive technologies, business models, and partnerships) to senior executives
• Support development of Strategic Investment Committee presentations and materials; lead special projects and requests from senior executives
• Serve as problem-solving partner with key stakeholders and senior executives on critical strategic questions
• Ensure safe care to patients, staff and visitors and adhere to Memorial Hermann policies, procedures, and standards; promote professional growth and model Memorial Hermann’s service standards

Director, Strategy

• Responsible for the timely collection of third party and private pay receivables
• Reviews incoming correspondence and takes appropriate action
• Responds promptly to inquiries
• Analyzes accounts for errors, adjustments and credits, issuing corrected entries when necessary
• Updates account information accordingly
• Documents communications accurately and completely
• Ensures safe care to patients, staff and visitors; adheres to Memorial Hermann policies, procedures, and standards
• Promotes professional growth by meeting mandatory/continuing education and skills competency; serves as preceptor, mentor, and resource to less experienced staff
• Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences
• Other duties as assigned

Patient Account Representative I

Call Center Representative

• Schedules patient appointments and enters required information in the computer system in an accurate and timely manner.
• Obtains demographic, insurance and financial information from patient or guarantor.
• Enters information in computer system with a high degree of accuracy.
• Explains all required forms to the patient or guarantor and obtains the necessary signatures.
• Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures.
• Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility.
• Completes complex financial counseling including the review and submission of charity applications.
• Identifies alternative resources for financial reimbursement.
• Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.
• Posts payments in the computer system and generates the appropriate patient receipts.
• Monitors, reviews and resolves patient account issues on assigned reports.
• Performs account analysis and trending.
• Completes quality review and monitors for process improvement opportunities.
• Functions as a team leader in the department by ensuring daily processes are complete, scheduling employees, providing answers to employee questions and assisting in employee orientation and training.
• Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians’ office staff, insurance companies, as well as patients and their families ( all Patient Access customers).
• Completes thorough and accurate documentation.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.
• Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

Patient Access Representative II, Inbound Call Center

Director, Financial Services – Medical Group

Manager, Clinical Value Analysis – General Surgery, Women's & Children's

Accountant

• Compiles and analyzes financial information to prepare and upload journal entries to the general ledger, including the consolidation of business units and corresponding eliminating entries, to prepare system financials.
• Ensures the accuracy of the recorded transactions. Reconciles general ledger accounts with various monthly statements (bank statements, sub-system ledgers), makes adjustments as necessary, and reports material variances to management.
• Prepares schedules for financial reporting to internal and external sources, to include auditor requests.
• Compiles financial data to aid higher level accountants in the preparation of balance sheets, profit and loss statements and other financial reports.
• Collects financial data and analyzes expenses, revenues, financial commitments, and obligations incurred to predict future revenues and expenses.
• Prepares financial reports that aid management in determining the proper accounting of reserves, assets and expenditures.
• Ensures compliance with accounting and reporting deadlines.
• Assists with moderately complex accounting projects as assigned by management.
• Documents, identifies, and provides recommendations for process improvements and controls.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization.
• Serves as a resource to less experienced staff.
• Adheres to all Memorial Hermann policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.
• Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

Accountant II

Accounting Manager

• Supervises and manages accounting staff; hires, trains, evaluates, and disciplines staff as appropriate.
• Oversees the daily activities of the department; develops and implements short and long term plans designed to achieve department objectives.
• Prepares and oversees general ledger closings.
• Analyzes and ensures accuracy of accounting reports produced by employees.
• Prepares and reviews financial reports for all levels of management, summarizing and communicating pertinent information.
• Assists in the annual audit of the organization.
• Develops policies and procedures to ensure compliance with appropriate accounting standards.
• Develops and maintains a system of internal controls within the accounting department.
• Coordinates special projects as needed.
• Ensures safe care to patients, staff and visitors; adheres to Memorial Hermann policies, procedures, and standards within budgetary specifications.
• Promotes professional growth and development; serves as preceptor, mentor, and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community.
• Models Memorial Hermann’s service standards.