Memorial Hermann Health System

Insurance

• Scheduling patient appointments and entering required information in the computer system accurately
• Obtaining demographic, insurance and financial information from patient or guarantor
• Ensuring medical necessity compliance by obtaining necessary data
• Protecting the financial integrity of the facility by collecting patient liability
• Verifying insurance eligibility and benefits
• Posting payments in the computer system
• Monitoring and resolving patient account issues
• Communicating effectively with all Patient Access customers

Patient Access Representative II – Insurance Verification

Community Health Worker

• Participates in a six (6) month rotational program within the Community Health departments.
• Engages in community health department rotations, completing assigned projects under the guidance of supporting manager.
• Establishes connections with providers to identify suitable medical, mental health, and dental homes.
• Rotates and travels across Memorial Hermann locations within the greater Houston area.
• Advocates on behalf of the patient and family.

Community Health Worker – Intern

• Participate in a structured six (6) month rotational program across various functions of the Community Health and Community Benefits team
• Gain exposure to best practices in patient engagement, community resources, and organizational practices
• Conduct intake, needs & eligibility assessments, and referrals of patients under staff supervision
• Complete a project and/or presentation at end of rotation that demonstrates knowledge obtained during experience
• Ensure safe care to patients, staff and visitors

Accounts Payable

• Provide AP support to the entire Health System
• Perform accurate, timely and discretionary auditing and processing of Accounts Payable documents
• Interpret and apply established policies and procedures
• Demonstrate knowledge and skills necessary to deliver quality customer service
• Inputs general account information into various systems according to accounting practices and purchasing policies
• Reviews invoice matching for accuracy
• Contacts vendors or department heads to verify receipt of merchandise or charges
• Researches credits, past due invoices and statements
• Responds to routine vendor inquiries
• Provides updates to Accounts Payable Management regarding unpaid vendor invoices
• Reconciles monthly vendor statements
• Audits and prepares in-house checks for distribution
• Processes voids, cancellations, and reissuances for checks and electronic payments
• Verifies information on statements

Senior Accounts Payable Processor

Support Engineer

• Conduct moderate to complex financial analysis projects including budgeting and long-range financial forecasts
• Prepare basic financial analyses for various projects
• Participate in the preparation and submission of documentation for long term financing requests
• Assist with the development of the annual budget
• Develop profitability analysis for clinical service lines and payor classes
• Meet with and provide guidance to managers on budget preparation or analysis projects
• Develop trend analysis reports that monitor hospital or corporate key performance indicators
• Train and provide guidance to new Financial Analysts

Financial Analyst – Decision Support

Recruitment

• Performs advanced direct and indirect patient care, under the direction of a physician
• Assists in planning and implementing direct patient care
• Documents care provided in patient medical record in accordance with Practice policies/procedures
• Administers medication as directed using five rights

Medical Assistant, PRN

• Provides professional nursing care to patients, including conducting nursing assessments
• Assisting with exams and treatment
• Patient education
• Maintenance of medical records
• Coordinates the planning for the delivery of nursing care with an interdisciplinary team
• Administers appropriate clinical decisions in the delivery of patient care
• Coordinates treatment plans
• Develops/implements discharge and/or transfer plans

Med/Surg Tele RN, PRN

Business Intelligence Developer

• As an integral member of the Analytics Team, the Lead Technical Business Intelligence (BI) Analyst is responsible for individually contributing to and leading teams in the provision of technical expertise in one or more analytics toolsets to support the creation of information-based, business intelligence deliverables that will be relied upon by organizational leaders to support critical business decisions.
• The Lead Technical BI Analyst will work with customers from clinical, administrative and/or operational areas across the System to provide analytical tools that drive insights, complex data extracts and data integration, reports and/or advanced dashboard visualizations to facilitate discovery of insights, new opportunities, support data-informed decision-making for identified challenges as well as develop new and enhance existing metrics to analyze ongoing performance metrics.
• This position may be tasked to become competent in specific business areas or functional units to support transformation of data and information into actionable insights that answer complex business questions.
• The Lead Technical BI Analyst will lead initiatives to work with customers and Analytics Team members to understand and define the problems being solved, procure and integrate the disparate data sources necessary to analyze the needs appropriately, deliver relevant analytics tools to meet customer’s objectives and implement and support the solutions for ongoing utilization. This role will also troubleshoot complex technical problems and serve in a lead technical advisory role to other BI, Specialized and Technical BI Analysts as well as others across the System’s Analytics Community.
• The Lead Technical BI Analyst may also be responsible for projects to analyze and integrate disparate data sources to ETL into an EDW either through a direct integration or through a normalization process. The Lead Technical Business Intelligence Analyst is a senior analytics professional responsible for developing and delivering data-driven solutions that support Population Health and Value-Based Care initiatives across Memorial Hermann.
• This role partners with business, clinical, and payer stakeholders to analyze claims and healthcare performance data, build Tableau dashboards and reporting solutions, and provide actionable insights that improve patient outcomes and operational performance.

Lead Technical BI Analyst

Analyst

• Responsible for advancing the functionality and operational efficiency of Information Systems
• Intermediate to advanced analysis, design, configuration and implementation
• Ensures integration of technology into effective workflow and process design
• Provides advanced ongoing analysis, consultation, complex problem-solving, collaboration and application support to users
• Responsible for contributing to system training

Senior Epic Application Analyst

Patient Care

• Performs patient care activities, including but not limited to identifying and responding to abnormal findings.
• Appropriately escalating changes in the patient’s condition to the nurse.
• Activities of daily living (ADL’s).
• Provides assistance with patient elimination, hygiene, comfort, safety, nutrition, and progress activity.
• Practices patient and family centered care.
• Provides direct patient care for assigned patients under the direct supervision of a licensed nurse.
• Direct patient care duties include but are not limited to vital signs (pre and post treatment, as applicable), visual monitoring of a patient’s condition, hygiene support, toileting support, mobility support, nutrition support, bathing support, charting, and other activities of daily living as needed.
• Responsible for timely and accurate documentation of information.
• Should appropriately report any unusual changes or findings to the nurse.
• Assists in the maintenance of a safe and clean working environment.
• Demonstrates safe work practices and attitudes; follows safety rules; works to prevent unsafe conditions and behaviors; participates in organizational departments’ safety programs; adheres to all Memorial Hermann policies and procedures.
• Obtains and prepares laboratory specimens as prescribed within the scope of the role.
• Helps orient new employees as appropriate.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.

Patient Care Technician – CIMU

Medical Billing and Coding

• Responsible for primary diagnosis and procedural coding for designated ambulatory and hospital outpatient setting
• Assign proper and accurate medical codes for diagnosis, procedures, and services performed in an outpatient setting
• Review medical record documentation to identify pertinent diagnosis/procedures that require code assignment
• Ensure specificity of diagnoses and procedures for appropriate reimbursement
• Query physicians when code assignments are not straightforward or documentation is inadequate
• Maintain 95% or greater ICD-10-CM and/or HCPCS coding accuracy
• Abide by the Standards of Ethical Coding set forth by AHIMA
• Ensure safe care to patients, staff and visitors
• Promote individual professional growth and development by meeting requirements for continuing education

Certified Outpatient Coding Specialist

General

• Collaborates with interdisciplinary team in the delivery of patient care
• Provides professional nursing care to patients, including conducting nursing assessments, assisting with exams and treatment, patient education, and maintenance of medical records
• Delivers safe and appropriate care to patients according to the nursing skills inventory and the age and needs of the patient/population served
• Coordinates the planning for the delivery of nursing care with an interdisciplinary team and administers appropriate clinical decisions in the delivery of patient care
• Participates in a systemic, interdisciplinary, and ongoing evaluation of programs, process improvement and desired client-centered outcomes
• Adheres to all regulatory and Texas Board of Nursing standards

RN – Oncology Infusion

Operations

• Responsible for Customer Relationship Management (CRM) for patients, families, and physicians at the hospital level.
• Development and implementation of initiatives to drive behavior change, process improvement and environment changes based on customer wants and needs.
• Work closely with the CEO and the Memorial Hermann CRM team to develop objectives and goals specific to the facility to achieve best-in-class customer satisfaction.
• Plan and coordinate overall program to assure excellent customer service in all areas.
• Collaborate with administrative, medical, nursing, ancillary, and legal/risk management staff on problem investigation, resolution, response, and prevention.

Director, Support Operations

• Drive progress of robust process improvement projects at the local level
• Facilitate and coordinate quality, process, and performance improvement activities
• Maximize identification of process defects and replication of proven improvement strategies
• Collaborate with local key stakeholders including process owners, organization leaders, and physicians
• Review and analysis of Quality, Patient Safety, and Infection Prevention data to identify opportunities for improvement
• Identify subject matter experts and core teams, facilitate implementation plans
• Finalize control or monitoring plans, share best practices for local and system-wide learning
• Collaborate with hospital Councils to share knowledge leading to optimal outcomes
• Participate in the clinical quality measures data collection

Performance Improvement Specialist

• The Memorial Hermann Imaging Fellowship is designed to transition experienced radiology modality clinicians to Computed Tomography (CT) Technologists through a three month program offering professional development, curriculum and on-the-job training.
• The program is led by a licensed imaging educator and dedicated clinical education resource specialists to help you advance your career and support your professional advancement.
• Here, you’ll find a collaborative environment, and you’ll have the tools you need to rise to any challenge and an entire network of support.
• You’ll find a range of career opportunities that stretch across specialties and locations along with support, training and the kind of growth opportunities you’d expect from a national leader in health care.

Patient Access Representative II – Insurance Verification

Community Health Worker – Intern

Community Health Worker – Intern

Senior Accounts Payable Processor

Financial Analyst – Decision Support

Medical Assistant, PRN

Med/Surg Tele RN, PRN

Lead Technical BI Analyst

Senior Epic Application Analyst

Patient Care Technician – CIMU

Certified Outpatient Coding Specialist

RN – Oncology Infusion

Director, Support Operations

Performance Improvement Specialist

CT Tech – Imaging Fellowship Program